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Valentin Imperial Maya

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Valentin Imperial Maya
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11,447 Reviews from our TripAdvisor Community

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Showing 10,237: English reviews
Halesworth, United Kingdom
Reviewed 24 January 2014

From the moment we arrived until the moment we left the service, the accomodation, the food, the bars, the activities, the pools, the beach were all brilliant. We've never been to a place where we were looked after so well so consistently. The staff are just so open and friendly, everyone, from the gardeners up to the restaurant maitre d's...

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5Thank Kevandannie
Brewerton, New York, United States
Reviewed 23 January 2014 via mobile

Just left after 4 days at the Valentin. Overall pretty place, much more of a secluded feeling then others we've stayed in Cancun, which is exactly what we wanted! We had a swim out suite which was nice for a quiet relaxed time by the the pool, and offered some privacy with hedges between each sunbathing area associated with the...

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8Thank Anthony P
F T, Director de Relaciones con Clientes at Valentin Imperial Maya, responded to this review

Dear Anthony from Brewerton, New York, Thank you for taking the time to write your feedback regarding your stay at the Valentin Imperial Maya. We are pleased to read your comments , your opinion is valuable and it helps us to improve our services. We are very proud to have received your personal comments about our staff members(especially Salvador &...

London, Canada
Reviewed 23 January 2014

If you're looking for a safe and super well kept resort with great food and beach -- we would strongly recommend Valentin. The French restaurant was exceptional and the Thai was one of the best we've tasted --ever. Great beach with super clean room and love the fact that you get your own loungers and direct access to a quiet...

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2Thank Marco D
Lakemoor, Illinois
Reviewed 23 January 2014

The Valentin is the only resort that we have visited more than once. We have spent a week there for the last 3 years and have recommended it to our daughter and son in- law. It has everything we want in a resort. We have also observed upgrades every year.

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3Thank BartE2014
F T, Director de Relaciones con Clientes at Valentin Imperial Maya, responded to this review

Dear returning VIM Guests from Lakemoor, Illinois In the name of all Valentin imperial Maya, receive our most sincere appreciation for your loyalty to our chain. We feel very proud to have numerous loyal guests who are very excited and happy to come back to our resort. Please let us know when you will be back for your fourth visit...

Charleston, Illinois
Reviewed 23 January 2014

nice hotel and great service! Is a bit of a drive from airport but worth it..if you want to stay at the resort and swim and hang at beach this is for you..I do wish there was a hot tub open till 11 or 12 but besides that awesome!

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1Thank Marlow45
Denver, Colorado
Reviewed 23 January 2014

We stayed at the Valentin from January 7-January 14, 2014, and had a great time. The grounds were beautiful, rooms spacious (Golden Jr.), and beach is long. No complaints at the restaurants (except the beef has a different texture than American beef). Plenty of choices on every menu and the wait staff were all friendly and worked really hard. Even...

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1Thank Gary O
Palm Coast, Florida
Reviewed 23 January 2014

This is a beautiful property. We had a group of 10 and had a wonderful time. It is beautifully landscaped, the rooms are very nice and everything was immaculate. The staff were very nice and helpful. The breakfast and lunch buffets were great but I was a little disappointed in the quality of the food in the dinner rooms. Most...

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Thank Sharon M
La Crosse, Wisconsin
Reviewed 22 January 2014

My husband and I have been to the Valentin four times and found our last trip to be a little disappointing. Overall, I felt like staff were less attentive. I'm going to be picky as I am comparing it to our previous AWESOME EXPERIENCES here in the past. Grounds: We love the grounds and rooms. We always stay in one...

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4Thank Lisa B
F T, Director de Relaciones con Clientes at Valentin Imperial Maya, responded to this review

Dear Lisa from La Crosse, Wisconsin Thank you very much for your full review including your observations. We’re sorry we didn’t provide the quality of service you deserved during your 4th stay at our hotel. Our goal is to provide 100% guest satisfaction and it is very disheartening to hear that we did not accomplish this. Regarding the food, we...

Baltimore, Maryland
Reviewed 22 January 2014

This place was paradise! The entire resort is beautiful, the staff is super friendly and helpful. I felt totally pampered everywhere I went while visiting. We ate at the Italian, Japanese, French and buffet breakfast restaurants and the food was always very good. Can't wait to go back again!

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3Thank luvkix
F T, Director de Relaciones con Clientes at Valentin Imperial Maya, responded to this review

Dear VIM Guests from Baltimore, Maryland It's a pleasure to know that you spend a beautiful vacation with us and mostly if was such an special ocassion as your 10 th wedding Anniversary! congratulations! We know that our staff will be truly motivated by your kind words about your experiences. Valentin Imperial Maya is waiting for your return. Sincerely,

North Carolina
Reviewed 22 January 2014

My wife and I just spent a week at Valentin Imperial Maya. This is our fourth Adult All Inclusive (two Excellence, one Secrets Wild Orchid) so while we're not experts, we have seen some to make comparisons. There are a lot of things that they do right. The grounds are fantastic; well tended and very beautiful. The beach is great;...

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4Thank Babe1632

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Amenities

Highlights
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Free Parking
  • Restaurant
  • Beachfront
  • Free Internet
  • Bar/Lounge
  • Spa
  • Breakfast included
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Tennis Court
  • Hot Tub
Room types
  • Suites
Internet
  • Free Internet
  • Public Wifi
Services
  • Business Centre with Internet Access
  • Room Service
  • Free Parking
  • Meeting Rooms
  • Breakfast included
  • Dry Cleaning
  • Concierge
  • Banquet Room
  • Laundry Service
  • Multilingual Staff
  • Conference Facilities
  • Breakfast Available
Official Description (provided by the hotel)
Hotel Valentin Imperial Maya is the new definition of paradise. Our 5 star Adults-Only (18+) All-Inclusive Resort is located a short 25 minutes from Cancun International Airport in the Riviera Maya. Set amid lavish gardens on a half-mile-long stretch of white sand beach named Playa Del Secreto (The Secret Beach), this magnificent award-winning resort boasts one of the largest swimming pools in Mexico. The location is ideal as one can easily reach Cancun and the world famous Mayan archaeological sites such as Tulum, Coba, and Chichen Itza, yet be removed enough to enjoy the casually elegant ambience of Valentin Imperial Maya. Escape into a world where your every wish is our command. Come indulge yourself....You deserve it! Valentin Imperial Maya Hotel & Spa is committed to preserve the environment by reducing the consumption of natural resources, promoting among our guests and staff, protection and respect for the environment through good environmental practices. ... more   less 

Additional Information about Valentin Imperial Maya

Address: Carretera Federal 307 Chetumal Puerto Juarez Km. 311, Playa del Secreto, Playa del Carmen 77710, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen > Playa del Secreto
Price Range: €261 - €642 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Valentin Imperial Maya 4.5*
Number of rooms: 540
Reservation Options:
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Also Known As:
Valentin Imperial Maya Hotel Playa Del Carmen
Valentin Imperial Riviera Maya
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Questions & Answers

Here's what travellers have asked, with answers from Valentin Imperial Maya staff and other travellers.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“We loved villa 3, it's close to everything. Small walk to beach.”
jacquelinet925, 24 Apr 2017 | Read review
“Pool/garden view is lovely and a short walk to the restaurants.”
revelo100, 21 Apr 2017 | Read review
“We had Building 5. Junior Deluxe Suite. We loved it. I totally loved the bed and pillows!!!”
juliemT7948MK, 21 Apr 2017 | Read review
“If you like to spend time at the pool, the swim-up room is definitely worth it! ”
BoomhaueRN, 19 Apr 2017 | Read review
“Building 4 & 5 are junior suites close to the pool and beach. Very nice.”
69louisel, 19 Apr 2017 | Read review
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