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Valentin Imperial Maya

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Valentin Imperial Maya
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11,297 Reviews from our TripAdvisor Community

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Showing 10,113: English reviews
Chicago, Illinois
Reviewed 27 March 2014

A group of 8 couples, all turning 40 at some point this year, left the kids at home and embarked on a 4 day get away to the Valentin. I was suspect, being a foodie and reading the negative reviews, but figured how bad can it be? There is alcohol, a beach, a pool, and at least sustenance. So snobby...

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12Thank Chicagoguy2014
F T, Director de Relaciones con Clientes at Valentin Imperial Maya, responded to this review

Dear VIM Guets from Chicago, Illinois Thank you for taking a moment of your valuable time to submit your feedback regarding your recent stay at the Valentin Imperial Maya. We are pleased to read your positive comments, It is a pleasure to know that you enjoyed most of our services and facilities. We also took good note of all your...

New York City, New York
Reviewed 27 March 2014

Just returned from a wonderful 5 days at the Valentin. We enjoyed all the resort had to offer. Crowd was mostly 30-60's couples, do not recommend this resort for singles. The resort is quite large, very tropical, spread out so do prepare to walk, which we enjoyed, never felt crowded. We had such a relaxing time, we plan to return...

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5Thank Dukes79
F T, Customer Care at Valentin Imperial Maya, responded to this review

Dear Dukes79, Thank you for taking the time to express your impressions regarding your recent stay in the VIM .Always will be a pleasure to provide our guests with the best service and our goal is that our guests go home with intentions of returning. We always appreciate our guests' contribution, suggestions and comments which help us find out about...

Raymond, Maine
Reviewed 27 March 2014

Simply put the Valentin hotel is a slice of paradise. The beach is beautiful and clean. There is evening entertainment. The staff is extremely friendly. The four hands massage is incredible. Fabrice and Christian (hotel managers) were great. The food was very good. The hotel is clean and comfortable. I have traveled to many hotels in many countries. I can't...

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1Thank hreben
F T, Director de Relaciones con Clientes at Valentin Imperial Maya, responded to this review

Dear Howard , Thank you for writing such a detailed review, we are sure all TripAdvisor members will find it useful! We look forward to welcoming you again in a very near future . Please receive our warmest greetings from Sunny Mexico.

St marys,Ohio
Reviewed 27 March 2014

My wife and I just got from a short vacation to Mexico. We stayed at the Valentin Imperial Maya Resort. Our experience there was nothing but top notch. The staff was awesome and the food and drinks were fantastic. The resort was well maintained and everything was so clean. We can't wait to go back again. The only negative thing...

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1Thank sthk
F T, Customer Care at Valentin Imperial Maya, responded to this review

Dear sthk, What a nice review, we are flattered to know you had such a pleasant stay at our property and thank you very much for sharing your thoughts here with others. Again thank you again for your comment and we would be more than happy to welcome you back for a second holiday in our resort. Wishing you all...

texas
Reviewed 27 March 2014

This is a great adult-only resort in between Cancun and Playa Del Carmen. The rooms are fantastic with each one having a seating area; very large! The bathrooms also have a jacuzzi tub which is a nice bonus. The rooms are all the same just the location is different. We had the Silver category and while it is furthest from...

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1Thank sgetawaytravel
F T, Director de Relaciones con Clientes at Valentin Imperial Maya, responded to this review

Dear recent VIM from Texas , Thank you for taking time out of your busy day to let us know about your stay with us, We were glad to see that you were satisfied with your stay with us , we are excited to welcome you back in the future . Best regards,

Orange County, California
Reviewed 26 March 2014

My girlfriend and I have stayed at Valentin resort for 7 nights. And it's hard to believe this place have bad reviews. The staff is very kind and most of them speak English very good, specially the front desk guys, they helped us a lot with a room change because we were looking to have a better view. Facilities are...

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2Thank Sophia H
F T, Customer Care at Valentin Imperial Maya, responded to this review

Dear Sophia H, In the name of all the Valentin Imperial Maya, we want express our gratitude for contribute with this positive review. We are very pleased to know that you have enjoyed our Lobster pot restaurant. We would be more than happy to welcome you back for a second holiday in our resort. Warmest Regards,

Vernon
Reviewed 26 March 2014

Just got back from a quick getaway (4 nights) at the Valentin and once again, I have so many good things to say about this resort. This was our 4th stay (and our shortest unfortunately) and everything was just lovely. Of all the all-inclusives we've stayed in in Mexico, the food at the Valentin is the best. The breakfast and...

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3Thank Patti L
F T, Customer Care at Valentin Imperial Maya, responded to this review

Dear Patti L, Thank you for having chosen our resort for your recent vacation and for taking the time to post a positive review. We are very pleased to know that you have enjoyed our rooms, food and our staffs’ friendliness; we are going to share with all of them. We would be more than happy to welcome you back...

Fayetteville, Arkansas
Reviewed 25 March 2014

We went here for our honeymoon and loved it. We never left the resort and had a very relaxing time. The food was delicious and there was a nice variety of choices. The drinks were strong and they made just about anything you could want. Our room was clean and the staff was attentive and accommodating. The only downside to...

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5Thank Melissa_-W_78
F T, Customer Care at Valentin Imperial Maya, responded to this review

Dear Melissa_W_78, We are much honored to know that you enjoyed the Valentin Imperial Maya, all those details are part of our brand and the compromise that we have to offer to our guests. Our goal is your relaxation and made of your stay a perfect and unique experience. Looking forward to organize your first anniversary in a very near...

likestofish6
Reviewed 25 March 2014

What a wonderful vacation! This was our 3rd trip to the Valentin and it will not be our last. This resort just continues to exceed our expectations. Room: This was our first time in the Emerald Suites and it was wonderful. We were in building 14 and the view was amazing, you could see the ocean from our bed. Everything...

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3Thank likestofish6
F T, Customer Care at Valentin Imperial Maya, responded to this review

Dear repeat VIM guest, We would like to thank you for your review and your loyalty for the Valentin Imperial Maya. It is always a pleasure to have you home.We are very proud to have received your personal comments about our staff members Jazmin, Antonio, Gilberto, chef Ernesto, Juan and Fabiola. We will gladly pass on your compliments to each...

San Antonio, Texas
Reviewed 25 March 2014

My husband and I went to the resort March 15-March 21. It is a very large resort so be prepared to walk a alot, which did not bother us at all. We were in building 2 ( i think the best one to get) as it is centrally located about evenly to all locations, restaurants, beach, pool etc. The staff...

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2Thank amanda f
F T, Customer Care at Valentin Imperial Maya, responded to this review

Dear amanda f, First of all congratulations and thank you very much for staying in the Valentin Imperial Maya for this unforgettable occasion and taking the time to write your impressions . Thank you for recommending our property. It will be always a pleasure to welcome you back at Valentin Imperial Maya maybe to celebrate your first anniversary? Please do...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Free Parking
  • Restaurant
  • Beachfront
  • Bar/Lounge
  • Spa
  • Breakfast included
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Tennis Court
  • Hot Tub
Room types
  • Suites
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Laundry Service
  • Business Centre with Internet Access
  • Room Service
  • Free Parking
  • Meeting Rooms
  • Breakfast included
  • Dry Cleaning
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Breakfast Available
Official Description (provided by the hotel)
Hotel Valentin Imperial Maya is the new definition of paradise. Our 5 star Adults-Only (18+) All-Inclusive Resort is located a short 25 minutes from Cancun International Airport in the Riviera Maya. Set amid lavish gardens on a half-mile-long stretch of white sand beach named Playa Del Secreto (The Secret Beach), this magnificent award-winning resort boasts one of the largest swimming pools in Mexico. The location is ideal as one can easily reach Cancun and the world famous Mayan archaeological sites such as Tulum, Coba, and Chichen Itza, yet be removed enough to enjoy the casually elegant ambience of Valentin Imperial Maya. Escape into a world where your every wish is our command. Come indulge yourself....You deserve it! Valentin Imperial Maya Hotel & Spa is committed to preserve the environment by reducing the consumption of natural resources, promoting among our guests and staff, protection and respect for the environment through good environmental practices. ... more   less 

Additional Information about Valentin Imperial Maya

Address: Carretera Federal 307 Chetumal Puerto Juarez Km. 311, Playa del Secreto, Playa del Carmen 77710, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen > Playa del Secreto
Price Range: €260 - €586 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Valentin Imperial Maya 4.5*
Number of rooms: 540
Reservation Options:
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Also Known As:
Valentin Imperial Maya Hotel Playa Del Carmen
Valentin Imperial Riviera Maya
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Here's what travellers have asked, with answers from Valentin Imperial Maya staff and other travellers.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Swim up! Building 6, 7 or 8.”
 of 5 bubbles CL_jay2014, 26 Mar 2017 | Read review
“Building 4 and 5 are very close to the pool and beach.”
 of 5 bubbles sharoncO984WG, 25 Mar 2017 | Read review
“Building # 3”
 of 5 bubbles T834OCjamesm, 25 Mar 2017 | Read review
“Pick bldg. 1 or 2 to avoid a lot of walking, but I'm sure all the rooms are great!”
 of 5 bubbles sherryf58, 24 Mar 2017 | Read review
“Building 1 & 2 are great locations - near pool - not near music (Silver Junior Suite).”
 of 5 bubbles L4618JDsusank, 23 Mar 2017 | Read review
5 of 5