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Valentin Imperial Maya

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Valentin Imperial Maya
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11,286 Reviews from our TripAdvisor Community

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Showing 10,104: English reviews
Philadelphia, Pennsylvania
Reviewed 8 April 2014

Just got back from a week long 35th anniversary trip (3/29-4/4/14). This was our first couples only resort (but our 3rd time to Mexico) and it was fabulous from start to finish! It is rated 5 star and lives up to that rating! The staff, rooms, food and facilities are top notch! The beach was fantastic, the lazy river was...

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6Thank kgr504
F T, Director de Relaciones con Clientes at Valentin Imperial Maya, responded to this review

Dear recent VIM Guests from Filadelfia, Pensilvania It is very rewarding to read this kind of reviews, even more to know that you chose our beautiful resort to spend your 35th anniversary, congratulations! Our main job is to make you have a memorable stay with us and we are very pleased that this was your case! Will be our honor...

Sanford, North Carolina
Reviewed 8 April 2014

Just got back from celebrating my honeymoon March 31-April 5. My wife and I were absolutely blown away by the beautiful and expansive grounds that this resort covers. We arrived early on Monday morning and our room wasn't ready yet (very understandable - check-in is 3:00pm). We were told we could change into swimwear, wander the resort, grab drinks and...

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6Thank John K
F T, Director de Relaciones con Clientes at Valentin Imperial Maya, responded to this review

Dear John from Sanford, Carolina del Norte Congratulations again on your marriage and wow! what beautiful words to describe our Hotel and staff members! Regarding your kind comments about the chairs; we are kindly informing you that the staff has been made aware to have more frequent checks of the pool to free up empty chairs for our guests. We...

US
Reviewed 8 April 2014

We just returned from this resort for a full week after I researched every adult only in this area and read all of the glowing reviews here on trip advisor. I have to say I heartily agree with one reviewer that I read before we left that it depends where you've stayed before. I will say that the customer service...

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6Thank Donnapcdr
F T, Director de Relaciones con Clientes at Valentin Imperial Maya, responded to this review

Dear Recent VIM Guests, On behalf of Valentin Imperial Maya, kindly accept our sincere apologies for not being able to provide you the high standard of hospitality which is the general norm of our hotel. We genuinely regret the inconvenience caused to you because of this. There is no end to improving, and there we appreciate your bringing these issues...

Canton, Ohio
Reviewed 7 April 2014

A group of nine of us stayed at the Valentin March 15-22. This was our 4th trip to the Riviera Maya and it was FABULOUS. I must admit, the Valentin was gonna have to go a long way to beat out the Iberostar Lindo in my opinion. It did. Everything was perfect. We did not have one bad meal the...

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5Thank Glambert59
F T, Customer Care at Valentin Imperial Maya, responded to this review

Dear Glambert59, We are grateful for your positive review published on Trip Advisor, It is really important to us to receive positive feedback as yours, and we are glad to know that we exceeded most of your expectations during your recent stay at Valentin Imperial Maya We are pleased to learn that your stay at Valentin Imperial Maya met your...

Cumming, Georgia
Reviewed 6 April 2014

We celebrated out 20th anniversary here at this location March 29 - April 4. It was really a great experience. The resort is beautiful, the restaurants are all really good, the beach is the best! This is the 3rd resort on the Riviera Maya in the past year that we have visited. We stayed at Secrets Capri Riviera for our...

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11Thank sawneeman
F T, Director de Relaciones con Clientes at Valentin Imperial Maya, responded to this review

Dear Recent VIM guests from Cumming, Georgia Thank you for having chosen our resort for your recent vacation and for such a special occasion as your 20th Anniversary was. Your comments made us so happy and so proud to work in this little piece of Paradise. Thank you for recommending Valentin Imperial Maya. Please do not forget that we will...

Guilford, Connecticut
Reviewed 6 April 2014

We were at the resort from March 29- April 2. We hope to go back soon! The grounds of this resort are immaculate and it is like walking in a park. The staff is very friendly and want to make sure that your every need is met. There us a lot of walking, but it is so pretty, you don't...

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1Thank vaca182
F T, Director de Relaciones con Clientes at Valentin Imperial Maya, responded to this review

Dear recent VIM Guests from Guilford, Connecticut We greatly appreciate your review and the details you have shared for the TA community and for the future VIM guests. The hotel team is committed to providing a friendly and helpful atmosphere and we are pleased that you experienced this commitment. We also have carefully reviewed the information you mentioned above and...

Bowling Green, Ohio
Reviewed 6 April 2014

We've been to several resorts and this is one of the best. The landscaping is great. The pool was warm and had to have been heated. The food was good, but you do have to wait sometimes. The bloody maries at breakfast were not so good. We had a room right next to the elevator on the third floor. We...

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1Thank Pat S
F T, Director de Relaciones con Clientes at Valentin Imperial Maya, responded to this review

Dear Pat from Bowling Green, Ohio Thank you for taking time out of your busy time to let us know aboutrecent visit , we are very pleased to learn that you enjoyed your stay at our beautiful resort . Regarding your not so positive comments regarding the chairs and the nightly theater entertainment, we have taken not of those as...

cornwall ontario
Reviewed 6 April 2014

Just returned from our 2nd trip to the Valentin this hotel will make you wish you booked a longer stay. The hotel staff will go out of their way to make your vacation a special holiday. There is not a lot of improvement that the hotel can do except maybe have ginger ale as they now have Clamato juice for...

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1Thank softball55
F T, Director de Relaciones con Clientes at Valentin Imperial Maya, responded to this review

Dear recent returning VIM Guests from cornwall ontario , Thank you for your loyalty, we are honored to know that your enthusiasm for our VIM and Service has not changed . We cannot wait to welcome you back for the 3rd time to spoil you and make you feel at home again. Thank you so much!

Huntington, New York
Reviewed 6 April 2014

There was a bit of a wait for check in. After we checked in we had to wait until 3pm to get our room-which is check in time. Then the bellboy brought us to our room and our keys didn't work and he was able to let us in our room with the master key but after not returning two...

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2Thank wcynthy
F T, Director de Relaciones con Clientes at Valentin Imperial Maya, responded to this review

Dear recent VIM Guests from New york First we would like to thank you for choosing the Valentin Imperial Maya for your vacation. We regret to read, we did not impressed you with our no reservation policy, your notes are very important for us, because we can learn, know about your experience and improve our service. We are certainly disappointed...

Estes Park, Colorado
Reviewed 5 April 2014 via mobile

We arrived at the hotel after a harrowing air trip. With a greeted warmly and with champagne. It was late in the evening but we were able to get dinner. Ground seem big at first but after day you get to know them. Immaculately kept incredibly kind wait service.

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2Thank RockyMtHight
F T, Director de Relaciones con Clientes at Valentin Imperial Maya, responded to this review

Dear recent VIM guests from Estes Park, Colorado Thank you for having chosen the Valentin Imperial maya for your recent vacation. We are glad that you had an enjoyable stay with us and we would like to thank you for sharing such a wonderful review. We hope to be able to host you many more times in the future. Kind...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Free Parking
  • Restaurant
  • Beachfront
  • Bar/Lounge
  • Spa
  • Breakfast included
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Tennis Court
  • Hot Tub
Room types
  • Suites
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Laundry Service
  • Business Centre with Internet Access
  • Room Service
  • Free Parking
  • Meeting Rooms
  • Breakfast included
  • Dry Cleaning
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Breakfast Available
Official Description (provided by the hotel)
Hotel Valentin Imperial Maya is the new definition of paradise. Our 5 star Adults-Only (18+) All-Inclusive Resort is located a short 25 minutes from Cancun International Airport in the Riviera Maya. Set amid lavish gardens on a half-mile-long stretch of white sand beach named Playa Del Secreto (The Secret Beach), this magnificent award-winning resort boasts one of the largest swimming pools in Mexico. The location is ideal as one can easily reach Cancun and the world famous Mayan archaeological sites such as Tulum, Coba, and Chichen Itza, yet be removed enough to enjoy the casually elegant ambience of Valentin Imperial Maya. Escape into a world where your every wish is our command. Come indulge yourself....You deserve it! Valentin Imperial Maya Hotel & Spa is committed to preserve the environment by reducing the consumption of natural resources, promoting among our guests and staff, protection and respect for the environment through good environmental practices. ... more   less 

Additional Information about Valentin Imperial Maya

Address: Carretera Federal 307 Chetumal Puerto Juarez Km. 311, Playa del Secreto, Playa del Carmen 77710, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen > Playa del Secreto
Price Range: €268 - €573 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Valentin Imperial Maya 4.5*
Number of rooms: 540
Reservation Options:
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Also Known As:
Valentin Imperial Maya Hotel Playa Del Carmen
Valentin Imperial Riviera Maya
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Here's what travellers have asked, with answers from Valentin Imperial Maya staff and other travellers.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Building 1 & 2 are great locations - near pool - not near music (Silver Junior Suite).”
 of 5 bubbles L4618JDsusank, 23 Mar 2017 | Read review
“We love the Silver suites...great location and guaranteed king bed”
 of 5 bubbles packerfan2, 23 Mar 2017 | Read review
“We loved the 1st floor of the swim out suite as you get the privacy of your own yard space as well as great pool side service”
 of 5 bubbles Desue2017, 22 Mar 2017 | Read review
“We stayed in Building 2, LOVED it, close to pool & night life, but never heard any of it from room & not a long walk to beach/food!”
 of 5 bubbles tracyn756, 21 Mar 2017 | Read review
“Emerald Suites building 11 & 12 second floor beautiful view very private”
 of 5 bubbles Jackielon, 21 Mar 2017 | Read review
5 of 5