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Valentin Imperial Maya

Travellers' Choice award winner
04/06/2017 05/06/2017
1 room 2 adults 0 children
US$550*
US$455*
Great Deal
US$470*
US$469*
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Valentin Imperial Maya
Valentin Imperial Maya
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11,563 Reviews from our TripAdvisor Community

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Showing 10,341: English reviews
Indianapolis, Indiana, Usa
Reviewed 25 June 2014

Went with 4 other couples and had a blast. Great food and drinks, we loved the pools and beach. Only issue that we had was the wait times at dinner. A party of 10 took 45 minutes to an hour. It seemed to throw them off every night.

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Helpful?
1Thank Justin B
F T, Customer Care at Valentin Imperial Maya, responded to this review

Dear Justin B, In the name of all the Valentin Imperial Maya Team, We want express our gratitude for contribute with this amazing review. We will certainly take all your comments regarding the wait time into consideration and corrective measures have already been taken with our F&B manager. We would be more than happy to welcome you back in our...

Dallas, Texas
Reviewed 25 June 2014

If you are planning a trip to Mexico and are having trouble deciding where to stay, this is your place. My husband and I loved this resort so much in October 2013 that we brought two friends back with us in June 2014. They loved it so much, we are already planning our return. Let me start off by saying...

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Helpful?
3Thank Ashley P
F T, Customer Care at Valentin Imperial Maya, responded to this review

Dear Ashley P, Thank you for such wonderful comments regarding your stay at the Valentin Imperial Maya resort; we are sure this has helped many travelers confirm that the Valentin Imperial Maya Resort is the perfect hotel for their vacation, honeymoon, anniversary or birthday. Please recommend your daughter to contact us prior to her arrival so we can assist with...

Show Low, Arizona
Reviewed 25 June 2014

It was a nice place to stay. Service was good for the most part. The French restaurant was amazing. Had a dress stolen out of my room,so ensure your belongings are packed up. Still waiting for the hotel to go through "their process." The hotel is a ways from town about $30 USD one way taxi ride from Playa Del...

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3Thank lisa3020
Omaha, Nebraska
Reviewed 24 June 2014

Valentin went well above my expectations. It was the most relaxing vacation that I have ever had. The service is the best around and includes all the staff, but particularly the concierge group. I love the daily journals that we would receive in our room daily to explain the activities going on that day. Only negative is if you are...

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Helpful?
3Thank Daren P
F T, Customer Care at Valentin Imperial Maya, responded to this review

Dear Daren P, We would like to send you our warmest appreciations for taking the time to write a review about your recent stay at the Valentin Imperial Maya. We are pleased to know you had a good and relaxing time in our resort. It will be always a pleasure to welcome you back at Valentin Imperial Maya. Receive our...

Lebanon, Connecticut
Reviewed 24 June 2014

My fiancé and I traveled to this resort for a week, where he proposed to me. The only down side to our trip (which was completely out of the resort's control) was that it rained EVERY day we were there. It literally down poured because there was a tropical storm nearby. There were other resorts that were so flooded, we...

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Helpful?
4Thank Aquarius695
F T, Director de Relaciones con Clientes at Valentin Imperial Maya, responded to this review

Dear recent VIM Guests from Columbia, Connecticut We would like to thank you, on behalf of every employee at the Valentin Imperial Maya. Your comments were truly a pleasure to read and we appreciate that you took the time to share your experiences with the Trip advisor community. We also have carefully reviewed the information you mentioned above and regarding...

Philadelphia, Pennsylvania
Reviewed 24 June 2014

I just returned from my 1st visit to this resort. I am a travel Agent and recommend this resort to many of my clients. This June 2014 I was able to experience it for myself. I traveled with my husband and another couple; we were both booked in the Silver Suite, which is Building 1 and 2. We were in...

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8Thank pactravel
F T, Director de Relaciones con Clientes at Valentin Imperial Maya, responded to this review

Dear Recent VIM guests from Filadelfia, Pensilvania, We are pleased to learn that your stay at Valentin Imperial Maya met your expectations! The fact that we continue to receive positive reviews from our guests is proof of our commitment to consistent and quality service. We are so happy to hear that the efforts and dedication of our staff and the...

Newark
Reviewed 23 June 2014

The service was 2nd to none. What a wonderful place to stay. This was our 3rd trip to Mexico and hands down this was the best resort to be at. There are so many actitives to do durning the day and night. The website doesn't due justice to how much there is to do. Make sure to see Edgar and...

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Helpful?
Thank rsralutze
F T, Customer Care at Valentin Imperial Maya, responded to this review

Dear rsralutze, Thank you very much for your wonderful comments and for taking the time to post your review on Trip Advisor. We would like to express our deepest gratitude for your feedback and suggestions as they are very valuable to us. We really appreciate you let us know we are providing a good service. We look forward to serving...

Dallas, Texas
Reviewed 22 June 2014

The resort was amazing! I don't think our honeymoon could have been any better. Best food and service I've ever had in my life. I highly recommend booking through Edventure tours before arriving at the resort. It is much cheaper to book ahead of time and this tour company picks you up at your hotel. We did the whale shark...

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Helpful?
3Thank Megan S
F T, Director de Relaciones con Clientes at Valentin Imperial Maya, responded to this review

Dear Megan from Dallas, Texas Thank you for taking the time to write your feedback regarding your stay at the Valentin Imperial Maya. We are pleased to read your positive comments , It is a pleasure to know that you enjoyed our services and facilities. Thank you for recommending our property. It will be always a pleasure to welcome you...

Springfield, Virginia
Reviewed 22 June 2014

Let me first say that we absolutely love this resort! We were so impressed with it the first time, it surpassed our expectations the second. We went to the Valentin two years ago for our honeymoon and again for our anniversary. They really updated things that made it better on this visit. They had the poolside grill everyday making great...

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Helpful?
5Thank ctina08
F T, Customer Care at Valentin Imperial Maya, responded to this review

Dear ctina08, Thank you for such wonderful comments regarding your honeymoon at our Valentin Imperial Maya. We know that our Associates will be truly motivated by your kind words about your experiences. Thank you for recommending Valentin Imperial Maya. Please do not forget that we will be pleased to welcome you back at any time. Kind regards,

Burlington, Wisconsin
Reviewed 22 June 2014

We have never been to an all inclusive or any resort at that so we didn't know what to expect. I cannot believe the beauty of the resort. The food was amazing, the entertainment was really good and the room was perfect. We stayed in the Junior Swim Up and the lazy river area was nice and quiet. We spent...

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Helpful?
Thank Corina S
F T, Director de Relaciones con Clientes at Valentin Imperial Maya, responded to this review

Dear CorinaFrom Burlington, Wisconsin Thank you very much for your lovely comment about your recent stay at our Hotel. We will make sure to tell all our staff members what a great job they are doing and to keep up the good work! We cannot wait to welcome you back for the 2nd time to spoil you and make you...

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04/06/2017 05/06/2017
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Amenities

Highlights
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Free Parking
  • Restaurant
  • Beachfront
  • Bar/Lounge
  • Spa
  • Breakfast included
  • Free Internet
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Tennis Court
  • Hot Tub
Room types
  • Suites
Internet
  • Public Wifi
  • Free Internet
Services
  • Business Centre with Internet Access
  • Room Service
  • Free Parking
  • Meeting Rooms
  • Breakfast included
  • Dry Cleaning
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Laundry Service
  • Breakfast Available
Official Description (provided by the hotel)
Hotel Valentin Imperial Maya is the new definition of paradise. Our 5 star Adults-Only (18+) All-Inclusive Resort is located a short 25 minutes from Cancun International Airport in the Riviera Maya. Set amid lavish gardens on a half-mile-long stretch of white sand beach named Playa Del Secreto (The Secret Beach), this magnificent award-winning resort boasts one of the largest swimming pools in Mexico. The location is ideal as one can easily reach Cancun and the world famous Mayan archaeological sites such as Tulum, Coba, and Chichen Itza, yet be removed enough to enjoy the casually elegant ambience of Valentin Imperial Maya. Escape into a world where your every wish is our command. Come indulge yourself....You deserve it! Valentin Imperial Maya Hotel & Spa is committed to preserve the environment by reducing the consumption of natural resources, promoting among our guests and staff, protection and respect for the environment through good environmental practices. ... more   less 

Additional Information about Valentin Imperial Maya

Address: Carretera Federal 307 Chetumal Puerto Juarez Km. 311, Playa del Secreto, Playa del Carmen 77710, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen > Playa del Secreto
Price Range: €259 - €529 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Valentin Imperial Maya 4.5*
Number of rooms: 540
Reservation Options:
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Also Known As:
Valentin Imperial Maya Hotel Playa Del Carmen
Valentin Imperial Riviera Maya
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Questions & Answers

Here's what travellers have asked, with answers from Valentin Imperial Maya staff and other travellers.
2,257 questions
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Questions? Get answers from Valentin Imperial Maya staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“The Silver suites in buildings 1 and 2 are fantastic and central to everything.”
tallicafu, 22 May 2017 | Read review
“Any room you chose will be great. My opinion, closer to the main pool the better.”
rj0967, 22 May 2017 | Read review
“Don't be afraid to get the basic package, those rooms were awesome!”
  • Coati in the jungle behind our room
279alysiag, 21 May 2017 | Read review
“We had a Gold Suite in Building #7; over looking lazy river and pool. 1 flight of stairs down you are in this semi private area. Wonderful !”
SunShine1993, 20 May 2017 | Read review
“All depends on what you like - close to restaurants/pool/ocean”
Kelly2beach, 20 May 2017 | Read review
5 of 5
Expedia.com
US$455* /night
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Booking.comUS$470
Bookit.comUS$469
HotelsForEveryoneUS$550
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*Disclaimer
Prices are for 1 room, 2 adults
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