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    Valentin Imperial Maya

    Carretera Federal 307 Chetumal Puerto Juarez Km. 311, Playa del Secreto, Playa del Carmen 77710, Mexico
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    Best prices for your stay
    09/07/2017 10/07/2017
    1 room
    • 1 room
      2 adults
      • 2 adults
        0 children
        • 0 children
          US$781
          US$417
          SAVE US$364
          US$430
          US$781
          Traveller (14996)
          Pool & Beach (3792)
          Room & Suite (2482)
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          Overview
          • Excellent73%
          • Very good20%
          • Average5%
          • Poor1%
          • Terrible1%
          Travellers talk about
          “french restaurant” (1,093 reviews)
          “emerald suite” (466 reviews)
          “main pool” (1,266 reviews)
          Free Internet
          Free Parking
          Breakfast included
          Beachfront
          Pool
          Restaurant
          Room Service
          Suites
          Poolside Bar
          Fitness centre
          Concierge
          Spa
          Wheelchair Access
          Business Centre
          Dry Cleaning
          Tennis Court
          Butler Service
          Private Balcony
          4.5 Star Hotel
          All hotel details
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          Rooms
          9 Jul10 Jul
          |
          1 room, 2 adults, 0 children
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          Write a Review
          Reviews (11,679)
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          There are newer reviews for Valentin Imperial Maya See the most recent reviews

          4,431 - 4,435 of 10,450 reviews

          Reviewed 27 July 2014 via mobile

          Having been to half a dozen resorts in the area I'd say this was an average to good experience. I found the service to be hit or miss. The checkin process could be better they heard you into the lobby and you wait until a...More

          2  Thank LCheshier
          Response from F T, Customer Care at Valentin Imperial MayaResponded 29 July 2014

          Dear LCheshier, Thank you for coming to the Valentin Imperial Maya. We fell so happy to read that you have enjoyed yourselves. We sincerely hope to have the pleasure of welcoming you back to our resort in the near future. Wishing you all the best,

          Reviewed 27 July 2014

          My wife and I have been to many different all inclusive resorts. I can honestly say the Valentin Imperial Maya is first rate. The hotel is newer then anyplace we ever stayed at. If you go, opt for the Emerald Suites on the second floor,...More

          2  Thank GByrnes
          Response from F T, Customer Care at Valentin Imperial MayaResponded 29 July 2014

          Dear GByrnes, We are grateful for your positive review published on Trip Advisor, It is really important to us to receive positive feedback as yours, and we are glad to know that we exceeded your expectations during your recent stay at Valentin Imperial Maya. Thank...More

          Reviewed 27 July 2014

          Hi, Just back from the Valentin and time to get busy writing a review! This was our third visit to this resort and it's still great but I do want to mention a couple of things. So let's get started! As usual this will probably...More

          5  Thank TorontoSuzanne2
          Response from F T, Customer Care at Valentin Imperial MayaResponded 29 July 2014

          Dear TorontoSuzanne2, Thank you very much for your review, we are so happy to hear that time after time , the efforts and dedication of our staff made such a positive impact on your vacation; it is an honor that you choose to keep returning...More

          Reviewed 27 July 2014

          This was our second consecutive yearly trip to the Valentin Imperial Maya. Simple put, we know of nothing that would have made our trip more enjoyable. The service, the room, the restaurants and food, the pool, and the facilities were first class. We have traveled...More

          3  Thank Lonny L
          Response from F T, Customer Care at Valentin Imperial MayaResponded 29 July 2014

          Dear Lonny L, We would like to thank you for your review and your loyalty for the Valentin Imperial Maya. It is always a pleasure to have you home. We were happy to know that you enjoyed your stay once again in our resort; comments...More

          Reviewed 26 July 2014

          I wouldn't go out of my way to deter someone from staying here, but I also wouldn't jump to recommend it. The resort itself is beautiful. The rooms are nice and spacious.The service is very well trained and are extremely courteous. You can find that...More

          4  Thank Grace W
          Response from F T, Director de Relaciones con Clientes at Valentin Imperial MayaResponded 29 July 2014

          Dear Grace from Saddle Brook, Nueva Jersey Thank you for taking a moment of your valuable time to write your review. We are very happy to know that the efforts and friendliness of our staff made a significant difference to your holiday enjoyment and your...More

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          About
          Awards & Recognition
          Travellers' Choice2017 Winner
          Certificate of Excellence
          Amenities
          • Top amenities
          • Pool
          • Fitness Centre with Gym / Workout Room
          • Room Service
          • Free Parking
          • Restaurant
          • Beachfront
          • Bar/Lounge
          • Spa
          • Breakfast included
          • Free Internet
          • Hotel Amenities
          • Business Centre with Internet Access
          • Room Service
          • Free Parking
          • Meeting Rooms
          • Breakfast included
          • Dry Cleaning
          • Concierge
          • Banquet Room
          • Multilingual Staff
          • Conference Facilities
          • Laundry Service
          • Breakfast Available
          • Things to do
          • Pool
          • Fitness Centre with Gym / Workout Room
          • Restaurant
          • Bar/Lounge
          • Spa
          • Tennis Court
          • Hot Tub
          Details
          • Price range
          • US$350 - US$631 (Based on Average Rates for a Standard Room)
          • Hotel class
          • Room types
          • Suites
          • Number of rooms
          • 540
          • Reservation Options
          • TripAdvisor is proud to partner with BookIt.com, Booking.com, Expedia, Orbitz, Hotels.com, Hotwire, Travelocity, TripOnline SA, Cancelon, HotelsforEveryone, HotelQuickly, Evoline ltd, getaroom.com and HRS so you can book your Valentin Imperial Maya reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
          • Location
          • Mexico >
          • Yucatan Peninsula >
          • Quintana Roo >
          • Riviera Maya >
          • Playa del Carmen >
          • Playa del Secreto
          • Also Known As
          • Valentin Imperial Maya Hotel Playa Del Carmen ,
          • Valentin Imperial Riviera Maya
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          Traveller (14996)
          Pool & Beach (3792)
          Room & Suite (2482)
          Dining (1436)
          Hotel & Grounds (7534)
          Bathroom (256)
          Family and Play Areas (58)
          Business Centre & Event Rooms (35)
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          Questions & AnswersAsk a question
          JoeGregg
          I am planning to book in this hotel; we are a family of 4, i have two 18 years old girls and my wife; wondering if adults only what it means; we are all adults; but is it any limitation is just only for couples ; is it family welcome?
          27 June 2017|
          Answer Show all 7 answers
          Response from Jill B | Reviewed this property |
          I think you will be fine. I saw girl groups and mom and daughter groups, but if your daughters are looking to meet people their age, they would have more fun at a resort that is not adults only as I feel this place caters... More
          0
          Votes
          HawkItraveler
          How strict are they on men's shoes for evening dinner? When they say elegant shoes, will boat shoes like Sperry's and closed toe fisherman sandals (Clarks) suffice?
          26 June 2017|
          Answer Show all 5 answers
          Response from Steven501964 | Reviewed this property |
          No open-toed sandals at the a-la-carte restaurants. Men must wear long pants, such as linen or khaki's. Also, a collared shirt such as a polo shirt. I have seen them refuse to sit a guy at the a-la-carte restaurant... More
          0
          Votes
          bigdogohle
          Hello all, Planning a trip here and trying to clarify the dress code for dinners. First of all, is there a dinner buffet? I read there is not. Also, if so, can men "get away with" shorts and sandals, or do you need long pants and closed toed shoes not matter? Personally I prefer buffets and casual ones at that - so shorts/sandals for me. Thanks!
          26 June 2017|
          Answer Show all 3 answers
          Response from Colorado_Rick | Reviewed this property |
          Torgan is 100% correct! I just wanted to say that if you DON'T follow the dress code for dinner in one of the air-conditioned restaurants, be prepared to be turned away at the door, especially if you are wearing shorts... More
          0
          Votes
          Room Tips
          "We loved our room on the second floor of Building 6. To get to the big pool, you just cut through building..."
          Read review
          "Golden swimout is a great choice."
          Read review
          "Building 4 was perfect in convenience to the main pool and restaurants and the beach was much further."
          Read review
          "Emerald Suite Building 12 Corner unit"
          Read review
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