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Valentin Imperial Maya

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Valentin Imperial Maya
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11,293 Reviews from our TripAdvisor Community

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Showing 10,109: English reviews
McLean, Virginia
Reviewed 8 July 2014

All-inclusive, excellent sea-breeze with international tourists, relax and just have fun, don't forget your dancing shoes for the live concert and lots of dancing. Enjoy your vacation, you deserve it!

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Helpful?
3Thank Sadaf K
F T, Director de Relaciones con Clientes at Valentin Imperial Maya, responded to this review

Dear recent VIM Guests from McLean, Virginia We are glad that you had an enjoyable stay with us and we would like to thank you for sharing such a wonderful review. Looking forward to host you again in the near future! Regards

Fairfield, Connecticut
Reviewed 7 July 2014

WOW!! This resort far exceeded our expectations! From the moment we arrived until our departure 7 days later we felt like we were in the most beautiful place on earth! We're already planning our trip for next year. The grounds are beautiful and well maintained, as are the rooms and pools. We really went for the gorgeous beach and we...

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8Thank Barbie B
F T, Director de Relaciones con Clientes at Valentin Imperial Maya, responded to this review

Dear Barbie from Fairfield, Connecticut , Thank you for your wonderful review of your recent experiences at the Valentin Imperial Maya. Wow what a great way to start the week. Your kind’s words mean more than you know and your feedback has been displayed in the hotel for all our staff to see. Thank you also for recommending our property...

Ebensburg, Pennsylvania
Reviewed 7 July 2014

The Valentin is an intimate paradise! We have tried other resorts but this place has captured our hearts. I could write a novel about the excellence of this resort, from the absolutely wonderful staff, to the beautiful facilities, gorgeous pool area, to the great food and the mesmerizing beach. Not only does this place exude luxury and elegance, but the...

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5Thank CTPersio
F T, Director de Relaciones con Clientes at Valentin Imperial Maya, responded to this review

Dear returning Guests from Ebensburg, Pensilvania Thank you for such a wonderful reviewing detailing your vacation experience. Your kind’s words mean more than you know and your feedback has been displayed in the hotel for all our staff to see. Thank you once again and we look forward in welcoming you back for your 4th visit in the near future....

Winsted, Connecticut
Reviewed 7 July 2014

Just returned from 8 days at the Valentin. Overall a great stay. But your opinion will depend on what you're looking for in a resort. THis place won't be for everyone. Just FYI, we are in our late 40's, and not rookie travellers to all inclusives. I'll break things down cronologically for you. I'll start by saying that our king...

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5Thank Erik S
F T, Director de Relaciones con Clientes at Valentin Imperial Maya, responded to this review

Dear Erik from Winsted, Connecticut Thank you for taking the time to post your comments about your stay with us, we are pleased to know you a had a good and relaxing time in our resort. Regarding the king bed requested, in order to avoid any misunderstanding we would like to confirm to the TA community that we always try...

State College, Pennsylvania, United States
Reviewed 6 July 2014 via mobile

I wanted to give this 5 stars but just can't. The restaurants and food were all top notch and the room was amazing. I've stayed at iberostar grand in punta cana..a true 5 star resort, which is what I'm comparing VIM to. My main gripes with VIM were the beer selection (Dos Equis, DE Amber, and coors light only), the...

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4Thank mac5155
F T, Director de Relaciones con Clientes at Valentin Imperial Maya, responded to this review

Dear Matt from State College, Pennsylvania, Thank you very much for taking your time to share with all of us this review, it is our regret that we were not able to exceed your 5 stars's expectations . We will forward your comments and suggestions as your feedback is very important to us since it helps us improve on a...

louisville, ky
Reviewed 6 July 2014

Just returned from a week at the Valentin, our first time at an adult-only resort. We loved it. Ignore the negative reviews. This review is long, because I’m on the plane writing it. We’ve stayed previously at The Grand Sirenis, Sandos, Iberostar, Grand Palladium, Marina el Cid, and RIU Tequila, and, while those are all family resorts, this one was...

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10Thank EG1970
F T, Customer Care at Valentin Imperial Maya, responded to this review

Dear EG1970, Thank you for taking the time to write your feedback regarding your stay at the Valentin Imperial Maya. We do appreciate hearing from our customers, as their comments are vital for us to continue improving our accommodations. We are very proud to have received your personal comments about our staff members . We will gladly pass on your...

West Islip, New York
Reviewed 6 July 2014

We really enjoyed our stay at the resort. Beautiful grounds, friendly staff, good food and top shelf liquor. There is plenty of scheduled activities if you choose to participate or just lounge by the pool. The resort itself is very large but we enjoyed the walking to help burn some calories. Would definitely go back.

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2Thank Suezq326
F T, Director de Relaciones con Clientes at Valentin Imperial Maya, responded to this review

Dear recent VIM guests from West Islip, estado de Nueva York We greatly appreciate the time you took to write your review . We are flattered to know you had such a pleasant stay at our property and thank you very much for sharing your thoughts here with others however we are also a bit surprised to receive a 4...

Toronto, Canada
Reviewed 6 July 2014

My husband and I stayed at Valentin Imperial Maya for our anniversary. We are frequent travellers and would definitely recommend this resort. A few highlights: 1) The staff - The staff at Valentin was great. Everyone has a smile for you and quick to try to help when you approach them. The frontline staff made us feel welcome immediately and...

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3Thank alctravelbug
F T, Customer Care at Valentin Imperial Maya, responded to this review

Dear alctravelbug, Many thanks for sharing your experiences with future travelers, we enjoyed reading your feedback and we are happy you had a great vacation at our only adults All inclusive resort. Your feedback regarding the few things we can change will be considered with our manager in order to ameliorate that service in the future. Do not hesitate to...

Solihull, United Kingdom
Reviewed 6 July 2014 via mobile

If you have booked to stay at this hotel start getting excited! My husband and I stayed here for 10 nights in June and it was heaven. I am a very fussy traveller and had never stayed all inclusive before, I was concerned about the buffet style breakfast/ lunch arrangement. No need. This place is spotlessly clean serving an amazing...

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3Thank Amanda B
F T, Customer Care at Valentin Imperial Maya, responded to this review

Dear Amanda B, What a nice review, we are flattered to know you had such a pleasant stay at our property and thank you very much for sharing your thoughts here with others. Thank you again, and hopefully see you again here at The Valentin Imperial Maya. Warm regards,

Derby, United Kingdom
Reviewed 5 July 2014

Superb stay once again in this resort!! Too many words to describe this hidden gem of a hotel!! Everything from the staff, the food to the incredible gardens and architecture of this hotel is 5 Star!! You'll be missing out if you choose not to visit!!

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Thank Ryan M
F T, Customer Care at Valentin Imperial Maya, responded to this review

Dear Ryan M, We would like to thank you for your review and your loyalty for the Valentin Imperial Maya. It is always a pleasure to have you home. We were happy to know that you enjoyed your stay once again in our resort; comments like yours motivate all our staff to continue working hard. We sincerely hope to have...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Free Parking
  • Restaurant
  • Beachfront
  • Bar/Lounge
  • Spa
  • Breakfast included
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Tennis Court
  • Hot Tub
Room types
  • Suites
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Laundry Service
  • Business Centre with Internet Access
  • Room Service
  • Free Parking
  • Meeting Rooms
  • Breakfast included
  • Dry Cleaning
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Breakfast Available
Official Description (provided by the hotel)
Hotel Valentin Imperial Maya is the new definition of paradise. Our 5 star Adults-Only (18+) All-Inclusive Resort is located a short 25 minutes from Cancun International Airport in the Riviera Maya. Set amid lavish gardens on a half-mile-long stretch of white sand beach named Playa Del Secreto (The Secret Beach), this magnificent award-winning resort boasts one of the largest swimming pools in Mexico. The location is ideal as one can easily reach Cancun and the world famous Mayan archaeological sites such as Tulum, Coba, and Chichen Itza, yet be removed enough to enjoy the casually elegant ambience of Valentin Imperial Maya. Escape into a world where your every wish is our command. Come indulge yourself....You deserve it! Valentin Imperial Maya Hotel & Spa is committed to preserve the environment by reducing the consumption of natural resources, promoting among our guests and staff, protection and respect for the environment through good environmental practices. ... more   less 

Additional Information about Valentin Imperial Maya

Address: Carretera Federal 307 Chetumal Puerto Juarez Km. 311, Playa del Secreto, Playa del Carmen 77710, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen > Playa del Secreto
Price Range: €268 - €579 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Valentin Imperial Maya 4.5*
Number of rooms: 540
Reservation Options:
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Also Known As:
Valentin Imperial Maya Hotel Playa Del Carmen
Valentin Imperial Riviera Maya
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Questions & Answers

Here's what travellers have asked, with answers from Valentin Imperial Maya staff and other travellers.
2,123 questions
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Building # 3”
 of 5 bubbles T834OCjamesm, 25 Mar 2017 | Read review
“Pick bldg. 1 or 2 to avoid a lot of walking, but I'm sure all the rooms are great!”
 of 5 bubbles sherryf58, 24 Mar 2017 | Read review
“Building 1 & 2 are great locations - near pool - not near music (Silver Junior Suite).”
 of 5 bubbles L4618JDsusank, 23 Mar 2017 | Read review
“We love the Silver suites...great location and guaranteed king bed”
 of 5 bubbles packerfan2, 23 Mar 2017 | Read review
“We loved the 1st floor of the swim out suite as you get the privacy of your own yard space as well as great pool side service”
 of 5 bubbles Desue2017, 22 Mar 2017 | Read review
5 of 5