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Serena Mountain Lodge

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336 Reviews from our TripAdvisor Community

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Showing 294: English reviews
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Chesterfield, United Kingdom
Reviewed 1 week ago

We stayed here for two nights at the start of our safari. The rooms were excellent, well appointed and clean. At night we returned from dinner to find lovely hot water bottles in our beds. Perfect as it got quite nippy. During dinner you are asked if you want waking for certain animals visiting the water hole. We did this...

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Thank monkir
Newport, United Kingdom
Reviewed 2 weeks ago via mobile

This is completely different to any other safari lodge. Tucked away on the mountain overlooking a watering hole, this lodge is unique and perfect for relaxing after a long flight. We were here for one night and never experienced anything so peaceful. Drinks are a little pricey but the food was delicious and the staff were friendly and helpful. Perfect...

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Thank Catherine B
SerenaHotels, Manager at Serena Mountain Lodge, responded to this review

Dear Catherine, Thank you for taking time out to share with us your experience. Your feedback is of great value to us as we strive to offer the very best to our customers. We are glad you enjoyed your stay with us and look forward to hosting you again in the near future. Kind Regards, Sylvia Mbugua.

Nanyuki Town, Kenya
Reviewed 3 weeks ago

I arrived there on a chilly Saturday late afternoon and was warmly welcomed by the hotel staff with warm towels and a glass of a fruity cocktail(with real fruit).The ambience was really welcoming and I got a room with a fantastic view of the watering hole. I spent my evening (as I waited for my partner who was running late)...

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Thank Njeri_nm
SerenaHotels, Manager at Serena Mountain Lodge, responded to this review

Dear Njeri, Thank you for taking time out to share your experience. We highly appreciate your feedback and are glad you enjoyed your stay with us. Every guest is important to us as we endeavor to offer you the very best and exceed your expectations. Hopefully we will have the pleasure of hosting you once again in the future. Best...

Doncaster, United Kingdom
Reviewed 4 weeks ago

This was our third destination in our Transtrek safari. We arrived after a 5 hour drive from Meru and were welcomed with warm towels and a fruit drink. We had a hasty lunch which was probably not the best of the meals we had here as it seemed to have been reheated. A delightful guided walk in the forest was...

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Helpful?
Thank Ernie2011
SerenaHotels, Manager at Serena Mountain Lodge, responded to this review

Dear Guest, Thank you for taking time out to share your experience. Your feedback is vitally important to us as we strive to improve our offer and exceed our guests expectations. We have noted your comment concerning the noise from the next room and sincerely apologize for any discomfort this may have caused.Thank you for your comments in regards to...

Kampala, Uganda
Reviewed 14 February 2017

This being, apart from the Mount Kenya Safari Club, the only accommodation that high up on Mt. Kenya, has to be ranked special. Set overlooking a waterhole is this wooden structure now part of the Serena stable and it shows. I remember the days when AT&H run it, or ran it down and the giant task by the new owners...

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Helpful?
Thank Safariafficionado
SerenaHotels, Manager at Serena Mountain Lodge, responded to this review

Dear Guest, Thank you for taking time to share with us your experience. We value your feedback and are pleased you enjoyed your stay with us. We look forward to hosting you once again in the near future. Yours sincerely, Sylvia Mbugua.

Nairobi, Kenya
Reviewed 6 February 2017

Wonderful Hotel (though a distance from the main road), serenity, wonderful staff, amazing food, worth every penny spent. Lots of wildlife at the watering point though the variety is limited, wish I stayed longer to see more. Wonderful reception on arrival inclusive of a cold tower and a cooling drink. The staff was very helpful to ensure our stay was...

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Thank Sidijess
SerenaHotels, Manager at Serena Mountain Lodge, responded to this review

Dear Guest, Thank you for taking time to share with us your experience. We value your feedback and are pleased you enjoyed your stay with us. We look forward to hosting you once again in the near future. Yours sincerely, Sylvia Mbugua Lodge Manager.

Jackpot, Nevada
Reviewed 18 January 2017 via mobile

Stayed here one night of our photo safari. VERY rustic. Rooms are small and bath is tiny. Staff is somewhat accommodating but the Nature Walk was informative and lovely. They are currently in a drought so the path was dry instead of mucky. They serve tea in the forest complete with "brown milk" some sort of alcoholic brandy. The guide...

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Helpful?
Thank Robin B
SerenaHotels, Manager at Serena Mountain Lodge, responded to this review

Dear Guest, Thank you for taking time out to share with us your experience. Your feedback is of great value to us as we strive to offer the very best to our customers. We have taken note of your comments and the necessary measures have been effected to improve our service offer. We do hope to host you again in...

Nairobi, Kenya
Reviewed 16 January 2017

A beautiful quiet place ideal for 1 to 2 nights. Great food and service. Rooms are small but ideal for the cold weather. The only complaint we had was there were so many small children who were making noise which probably scared away the animals from the watering hole.

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Thank ashmireval1
SerenaHotels, Manager at Serena Mountain Lodge, responded to this review

Dear Guest, Thank you for taking time out to share your experience with us. Your feedback is vitally important to us as we strive to offer the very best to our customers. We are glad you enjoyed your stay with us and do apologize for the inconvenience caused. We look forward to hosting you again in the near future. Kind...

Nairobi, Kenya
Reviewed 1 January 2017

Four star service in a three star lodge is our experience. The main question is whether we would consider a return trip and which we would not. The rooms are small with terrible showers and the louvre windows make the rooms exceptionally cold. As mentioned previously, the construcion allows a lot of noise to filter from the neighboring rooms Most...

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Thank chandraitha
SerenaHotels, Manager at Serena Mountain Lodge, responded to this review

Dear Guest, Thank you for taking time out to share your experience. Your feedback is vitally important to us as we strive to improve our offer and exceed our guests expectations. We have noted your comments and it is regrettable that you did not enjoy your stay with us.Kindly accept our sincere apologies for not living up to your expectations....

Reviewed 10 December 2016 via mobile

This is a good weekend get away that allows you to experience Mt.Kenya, be the comfort of your room. Accommodation is in non-invasive timber cabins set up with balconies that face both the Mountain and an animal great drinking hole - talk about armchair tourism.

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Thank Dorcas O

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Amenities

Highlights
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Breakfast included
  • Free Parking
Things to do
  • Restaurant
  • Bar/Lounge
Room types
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Breakfast included
  • Meeting Rooms
  • Free Parking
Official Description (provided by the hotel)
Located at 2,194 metres on the slopes of Mount Kenya, Serena Mountain Lodge is surrounded by a dense rainforest that comes alive at dusk with a myriad of sounds that make the African bush so special and exhilarating. ... more   less 

Additional Information about Serena Mountain Lodge

Address: PO Box 48690, Mount Kenya National Park, Kenya
Region: Kenya > Mount Kenya National Park
Price Range: €145 - €281 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Serena Mountain Lodge 3*
Number of rooms: 42
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Also Known As:
Serena Mountain Hotel Mount Kenya National Park
Serena Mountain Lodge Kenya/Mount Kenya National Park
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Questions & Answers

Here's what travellers have asked, with answers from Serena Mountain Lodge staff and other travellers.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“rooms facing the watering hole have a fantastic view of the forest and the animals grazing”
 of 5 bubbles Njeri_nm, 2 Mar 2017 | Read review
“The rooms at the end of each corridor are the quietest on all three floors”
 of 5 bubbles Safariafficionado, 13 Feb 2017 | Read review
“Rooms on the first floor offer a better view, more accessible to the dinning area and Bar”
  • Watch Point outside the Room
  • Room
  • Watering Point
 of 5 bubbles Sidijess, 5 Feb 2017 | Read review
“Ask for a room away other occupied rooms”
  • Very poor shower and basic bathroom
 of 5 bubbles chandraitha, 1 Jan 2017 | Read review
“Pack plenty of warm clothes. It can get very cold.”
 of 5 bubbles MissTravellingFairy, 15 Nov 2016 | Read review
5 of 5