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Serena Mountain Lodge

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1 room 2 adults 0 children
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Serena Mountain Lodge
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329 Reviews from our TripAdvisor Community

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Showing 288: English reviews
Jackpot, Nevada
Reviewed 6 days ago NEWvia mobile

Stayed here one night of our photo safari. VERY rustic. Rooms are small and bath is tiny. Staff is somewhat accommodating but the Nature Walk was informative and lovely. They are currently in a drought so the path was dry instead of mucky. They serve tea in the forest complete with "brown milk" some sort of alcoholic brandy. The guide...

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Helpful?
Thank Robin B
SerenaHotels, Manager at Serena Mountain Lodge, responded to this review

Dear Guest, Thank you for taking time out to share with us your experience. Your feedback is of great value to us as we strive to offer the very best to our customers. We have taken note of your comments and the necessary measures have been effected to improve our service offer. We do hope to host you again in...

Nairobi, Kenya
Reviewed 1 week ago

A beautiful quiet place ideal for 1 to 2 nights. Great food and service. Rooms are small but ideal for the cold weather. The only complaint we had was there were so many small children who were making noise which probably scared away the animals from the watering hole.

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Helpful?
Thank ashmireval1
SerenaHotels, Manager at Serena Mountain Lodge, responded to this review

Dear Guest, Thank you for taking time out to share your experience with us. Your feedback is vitally important to us as we strive to offer the very best to our customers. We are glad you enjoyed your stay with us and do apologize for the inconvenience caused. We look forward to hosting you again in the near future. Kind...

Nairobi, Kenya
Reviewed 3 weeks ago

Four star service in a three star lodge is our experience. The main question is whether we would consider a return trip and which we would not. The rooms are small with terrible showers and the louvre windows make the rooms exceptionally cold. As mentioned previously, the construcion allows a lot of noise to filter from the neighboring rooms Most...

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Helpful?
Thank chandraitha
SerenaHotels, Manager at Serena Mountain Lodge, responded to this review

Dear Guest, Thank you for taking time out to share your experience. Your feedback is vitally important to us as we strive to improve our offer and exceed our guests expectations. We have noted your comments and it is regrettable that you did not enjoy your stay with us.Kindly accept our sincere apologies for not living up to your expectations....

Reviewed 10 December 2016 via mobile

This is a good weekend get away that allows you to experience Mt.Kenya, be the comfort of your room. Accommodation is in non-invasive timber cabins set up with balconies that face both the Mountain and an animal great drinking hole - talk about armchair tourism.

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Thank Dorcas O
Reviewed 2 December 2016

The staff was very welcoming and helpful. The rooms are quite snug with extremely thin walls. We were next door to friends so we had fun with it, but might not be so fun with strangers you don't wish to have conversations with in the privacy of your room. Overlooking the watering hole was my favorite, along with the underground...

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Thank Jennifer M
Reviewed 2 December 2016

This well kept Mountain Lodge is located within the Mount Kenya National Park with wildlife literally on your doorstep. The wildlife trek guided by local ranger was a true highlight, we had the opportunity to walk in true wilderness. All rooms have a private balcony facing the waterhole where animals gather to drink. There is also a below ground level...

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Thank Birgitta F
Thika, Kenya
Reviewed 22 November 2016 via mobile

Chilly place. Reflective environment where you forget what you see daily. A place where human and wildlife lives harmoniously. All rooms facing the water point giving a person an excellent view of wildlife grazing around day n night. Loved being woken up at midnight to see some hogs which were grazing around (the size of hippos. ) All the staff...

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Thank Waithaka_Waley
Nairobi, Kenya
Reviewed 15 November 2016

This is a quiet, cozy beautiful place tucked inside a park. The service is great, the staff very cheerful and always on hand to assist. All the rooms face the watering hole and the staff will, on request, give you a wake-up call so you can see the animals that come to the watering-hole through the night.

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Thank MissTravellingFairy
Reviewed 12 November 2016 via mobile

We unfortunately had only one night here but it was very worth coming. Waterhole gave us fine looks at mammals and birds including a young owl and a genet. Excellent food and comfortable room with hot water bottle delivered to make the bed extra nice.

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Thank Randall S
Irvine, CA
Reviewed 1 November 2016

I stayed here for 2 days on safari in October, 2016. The lodge is rustic and located in a beautiful area. For some reason, the animals at the water hole were very sparse and those that came, did not stay long. The food was mediocre and the service indifferent. All in all, not a place I will visit again. One...

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Thank bblumberg
SerenaHotels, Manager at Serena Mountain Lodge, responded to this review

Dear Guest, Thank you for taking time out to share your experience with us. It is however regrettable that you did not enjoy your your stay with us.Kindly accept our sincere apologies for not living up to your expectations. Kindly note we have taken necessary measures to ensure that this does not happen again as we always strive to offer...

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Amenities

Highlights
  • Room Service
  • Free Internet
  • Restaurant
  • Bar/Lounge
  • Breakfast included
  • Free Parking
Things to do
  • Restaurant
  • Bar/Lounge
Room types
  • Family Rooms
Internet
  • Free Internet
Services
  • Room Service
  • Breakfast included
  • Free Parking
Official Description (provided by the hotel)
Located at 2,194 metres on the slopes of Mount Kenya, Serena Mountain Lodge is surrounded by a dense rainforest that comes alive at dusk with a myriad of sounds that make the African bush so special and exhilarating. ... more   less 

Additional Information about Serena Mountain Lodge

Address: PO Box 48690, Mount Kenya National Park, Kenya
Region: Kenya > Mount Kenya National Park
Price Range: €160 - €302 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Serena Mountain Lodge 3*
Number of rooms: 42
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Also Known As:
Serena Mountain Hotel Mount Kenya National Park
Serena Mountain Lodge Kenya/Mount Kenya National Park
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Questions & Answers

Here's what travellers have asked, with answers from Serena Mountain Lodge staff and other travellers.
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Questions? Get answers from Serena Mountain Lodge staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for a room away other occupied rooms”
  • Very poor shower and basic bathroom
 of 5 bubbles chandraitha, 1 Jan 2017 | Read review
“Pack plenty of warm clothes. It can get very cold.”
 of 5 bubbles MissTravellingFairy, 15 Nov 2016 | Read review
“All rooms have the same, excellent view but I'd stay elsewhere.”
 of 5 bubbles bblumberg, 1 Nov 2016 | Read review
“All the rooms have a clear view of the water hole.”
 of 5 bubbles ErrolDubai_UAE, 6 Aug 2016 | Read review
“All rooms have view of the waterhole so you won't be disappointed. stop for more than one day and take the walking safari.”
 of 5 bubbles davidrI6858TH, 17 Jul 2016 | Read review
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