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We drove directly from the airport to the hotel but our driver didn’t know where it was because it’s been closed for 7 years undergoing renovations. It’s still being renovated which we didn’t know. So it was noisy and dusty! Having said that, the service...More
Response from rania b, Manager at Movenpick Nabatean Castle HotelResponded 26 August 2018
Dear Mae and Abdulla,
Thank you for taking the time to share your feedback with us.
I am delighted to know that you have enjoyed your time, the service provided and food quality offered were up to your expectations. Apologies for the inconvenience caused from...More
The room was far below the quality we expected from a movenpick hotel. The rooms were large but the bathroom was small. The cranes were rusty and difficult to handle. The bathroom was not entirely clean neither the towels. A positive note was that we...More
1 Thank Wout V
Response from rania b, Manager at Movenpick Nabatean Castle HotelResponded 25 April 2018
Dear Wout V,
I want to thank you for sharing with us your review which will help us evaluate the services we provide our guests. Please be assured that this will be shared with my department heads to brainstorm and come up on action plan...More
First time staying at a Mövenpick, and based on this experience, also the last.
After we arrived and checked in at around 16:30, we discovered that the hotel is undergoing major renovations, which meant construction noise/dust/smells everywhere. These were very prevalent in our corridor, which...More
1 Thank Nakkiran
Response from rania b, Manager at Movenpick Nabatean Castle HotelResponded 14 April 2018
I would like to sincerely apologise for all the mishaps that you encountered during your stay and the inconveniences they caused you especially these are not reflection of the services and the image our resort is known for. Please accept my personal reassurance...More
We had a wonderful experience here the food was exceptionable for breakfast and dinner. They put on a buffet for dinner at £25 a head not cheap but there was everything you could wish for to be had, they put on there own version of...More
1 Thank john w
Response from rania b, Manager at Movenpick Nabatean Castle HotelResponded 10 April 2018
Thank you for the perfect score you have given our resort. We hope we were really able to live up to your expectations and gave you a perfect vacation.
We look forward having you again. The team and I will be grateful of...More
Not to be confused with the main Movenpick Petra Hotel which is closer to Petra. This one is a little further from Petra. A 5 Dinar per person taxi ride. The room was spacious, the twin room had 3/4 beds. The food was good, although...More
Response from rania b, Manager at Movenpick Nabatean Castle HotelResponded 28 March 2018
Thank you for choosing to stay with us. It was a pleasure having you and we are happy knowing you had an overall enjoyable time.
Looking forward welcoming you back.