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Spa Hotel Emerald

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Spa Hotel Emerald
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68 Reviews from our TripAdvisor Community

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Showing 43: English reviews
Reviewed 1 week ago via mobile

I have visited alot of countries and stayed in many hotels, but I have never seen a more dirty room. The carpet, the sheets, the towels!!! Thank God I brought my own slippers. For a 4 star hotel, major disappointment.

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Thank Chris T
Bucuresti
Reviewed 3 weeks ago

Large room, clean but modestly furnished. Decent service. The food was varied from vegetables to meat but nothing special (I mean the taste and quality of products used). Internet access (WiFi) is available only in the reception area. Cold in the room the first night. We had free acces Spa center (indoor swimming poll 7 on 7 meter, sauna for...

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Thank clasicul
Tel Aviv, Tel Aviv, Israel
Reviewed 9 November 2016

Been there in 2012 and going to be on march 2017. Why is it perfect? * VERY close to the gondola (which is the most important part. Believe me you don't want to walk with the equipment more than necessary) * Food is fine. Especially the breakfast is very convenient. You can eat in a restaurant later if you like.....

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2Thank Pavel R
Burton upon Trent, United Kingdom
Reviewed 3 March 2016 via mobile

We stayed in this hotel for 6 days and im glad no more. As soon as you walked in you can smell cigaretts and we have been told they dont smoke in there. Food very basic every second day the same poor quality. Very smelly sink in the bathroom. If you would like to cook anything or make some food...

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3Thank Sylwia P
Reviewed 16 February 2016 via mobile

We stayed in this hotel in 2015 as a large skiing group. The emerald spa tried to squeeze as many people as possible into one room. I was placed in a double room with 2 others and one of them had a couch for a bed. Despite asking to be moved on several occasions and eventually asking for just a...

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2Thank Sian G
Peshtera, Bulgaria
Reviewed 4 February 2016

Hotel staff very helpful and friendly on arrival .. on checking out, reception lady was on her mobile and not attentive. Hotel room, twin room booked, was clean and comfortable... however, the carpet was badly stained and worn. Also cracks in the walls and no internet/wifi available in the room. Fridge in the room, was plugged in, however not at...

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1Thank OrchidWoman
Reviewed 13 January 2016

Very good location, some meters from the gondola!!!Very big, comfortable, with kitchen and warm room.Very small piscine and general spa, for the size of the hotel. Very expensive massage and not something special

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Thank Filippia K
Reviewed 22 December 2015 via mobile

Nice location, easily reaching gondola, clean and tidy. Foods are ok. Welcoming personnel. There is a special room for your ski equipments. You can find turkish tea here that is so important for them sometimes. :) I recommend this hotel to everyone.

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Thank Engin A
Nahariya, Israel
Reviewed 10 March 2015

Before we arrived at the hotel, we read the reviews in this website and found that many people were not happy with this hotel. I'm happy to tell that we have no idea what people are complaining about - the rooms are warm enough, there's hot water in the shower and the staff is nice. Also, there's free WiFi in...

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4Thank elad2015
Emerald H, General Manager at Spa Hotel Emerald, responded to this review

Dear Sir/ Madam, Thank you so much for choosing Spa Hotel Emerald for your family holiday and for taking the time to post your review. We are truly thankful for your positive feedback of the hotel in general, the staff and all the details that made your stay a pleasant one. We sincerely thank you for your constructive comments regarding...

Chania Town, Greece
Reviewed 26 February 2015 via mobile

It was very central and only 3-4 minutes walk from the ski lift.The breakfast was more than sufficient.Ididn't eat anywhere else in Bansko ,but dinner wasn't bad eather.The room was very warm,clean and big.It even had a 3 seated couch and a coffee table.

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4Thank EIRINIX325

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Amenities

Highlights
  • Bar/Lounge
  • Spa
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
Things to do
  • Bar/Lounge
  • Spa
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
Room types
  • Kitchenette
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
Internet
  • Public Wifi
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Laundry Service

Additional Information about Spa Hotel Emerald

Address: Pirin Str. | Arena, opp Gondola Lift, Bansko 2770, Bulgaria
Region: Bulgaria > Blagoevgrad Province > Bansko
Price Range: €59 - €176 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Spa Hotel Emerald 4*
Number of rooms: 140
Reservation Options:
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Hotel Style:
#26 Luxury Hotel in Bansko
#36 Spa Hotel in Bansko
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Questions & Answers

Here's what travellers have asked, with answers from Spa Hotel Emerald staff and other travellers.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“To be as far away from the vents in front of the hotel.”
 of 5 bubbles Abraxasnew, 23 Feb 2015 | Read review
“If you intend to see and use some of the local Mahenas,restaurant ask for B and B.We had a corner room on the second floor very large and very quiet.”
 of 5 bubbles Topgun894, 2 Mar 2014 | Read review
“Rooms on the 1st or 2nd floor are nice because sometimes it takes a while for the elevators to arrive, so taking the stairs is quick.”
 of 5 bubbles EliranS, 27 Feb 2014 | Read review
“One good tip: choose another hotel if you pay RESPECT FOR YOURSELVES!”
 of 5 bubbles Lorelei118, 2 Jan 2014 | Read review
“All ways ask to see the room before you sign in .”
 of 5 bubbles Topgun894, 20 Feb 2013 | Read review
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