We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
New! Find and book your ideal hotel on TripAdvisor — and get the lowest prices

Tierra Chiloe

Travellers' Choice award winner
Book on TripAdvisor
Trusted partner. We work with to make your booking as easy as possible.
Secure payments. We use industry-leading practices to keep your information secure.
Enter dates for best prices
powered by PriceFinder
1 room
Check In Check Out
Please enter your travel dates to continue
Check Availability
Compare best prices from top travel sites
and 5 more sites!
Professional photos
Tierra Chiloe
View Map
{"widget":{"name":"ibex_photo_carousel","template":"ibex_photo_carousel__widget","dust":{"nav_controls":"ibex_photo_carousel__nav_controls"},"divClasses":"prw_rup prw_ibex_photo_carousel","moduleList":["handlers"],"js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))"}},"containerClass":null,"scriptFlags":null}
Add Photo Write a Review

62 Reviews from our TripAdvisor Community

Traveller rating
Traveller type
Time of year
Language
  • More
Showing 35: English reviews
New Jersey
Level Contributor
32 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
Reviewed 6 July 2016

This property is in a beautiful location on Chiloe island. All rooms have a view of the sea. Wonderful activities including, horse back riding, kayaking, biking, town visits. The food at the property was fantastic, so fresh and delicious local food. The staff was excellent and knowledgeable.

Helpful?
Thank wjcNewJersey
Cecilia T, Guest Service at Tierra Chiloe, responded to this review

Dear wjcNewJersey: Thank you very much for your wonderful review! It is great to hear that your stay at Tierra Chiloé was excellent and that you enjoyed the whole experience. Warm regards, Cecilia - Guest Service. More 

Level Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 2 May 2016 via mobile

Most amazing location. Went kayaking with lovely hotel guide, Camila. We were surrounded by 6 dolphins and a seal. Breathtaking experience. Chiloe surprised us with its untainted, genuine beauty. The hotel is excellent in location and quality of rooms and amenities. However, the first dinner did not meet our expectations. Furthermore, the staff does not know their wines, which is... More 

Helpful?
Thank Jan H
Cecilia T, Guest Service at Tierra Chiloe, responded to this review

Dear Jan H: Thank you for this nice review! We are glad that your experience in Tierra Chiloé was excellent! We have taken your comments into consideration in order to polish our staff's performance. Warm regards, Cecilia - Guest Service More 

Miami Beach, Florida
Level Contributor
15 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 27 March 2016

Chiloe was a "throw in" on our Patagonia trip - and we were very glad we added it! The Tierra Chiloe is a fabulous property - stunning architecture sited in a stunning location. We woke every morning to gorgeous views of the archipelago offshore, staff were attentive and helpful, terrific guides to accompany you on excursions. We loved both full... More 

Helpful?
1 Thank TravelWiselyJA
Cecilia T, Guest Service at Tierra Chiloe, responded to this review

Dear Jamaicagirl61: Thank you for sharing your experience at Tierra Chiloé! It is great to hear that your stay with us was fantastic and that you ejoyed our programs and service. Warm regards, Cecilia - Guest Service More 

Lutry, Vaud, Switzerland
Level Contributor
58 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
Reviewed 24 March 2016

This small hotel (only 12 rooms) is exceptional. The view from every room is breathtaking. The concept is the same than for the 2 other hotel of the group (Tierra Atacama and Tierra Patagonia ): all inclusive accommodation + food and beverage+ daily excursions. I have visited the 3 and this one is my favorite. The location is amazing, the... More 

Helpful?
Thank Michel H
Cecilia T, Guest Service at Tierra Chiloe, responded to this review

Dear Michel H: We are delighted to hear that you enjoyed the Tierra Chiloé experience and that you had a wonderful time with us! Thank you for your nice comments. Warm regards, Cecilia - Guest Service More 

San Francisco, California
Level Contributor
70 reviews
70 hotel reviews
common_n_hotel_reviews_1bd8 62 helpful votes
Reviewed 19 March 2016

Tierra Chiloe has a very high level of service, and provides extraordinary comfort and amenities. It has12 rooms and will be expanded to 24 during the South American winter of 2016. Be sure the construction will not interfere with your stay. The hotel looks like it will be even better with more rooms because the common areas will function better... More 

Helpful?
Thank southwind3
Cecilia T, Guest Service at Tierra Chiloe, responded to this review

Dear southwind3: Thank you very much for your review! We are happy to hear that you had a great time at Tierra Chiloé. Hopefully we will have the pleasure of welcoming you back when the new construction is ended! Warm regards, Cecilia - Guest Service More 

Indianapolis, Indiana
Level Contributor
151 reviews
57 hotel reviews
common_n_hotel_reviews_1bd8 67 helpful votes
Reviewed 12 March 2016

I had chosen to visit Chiloe since it seemed more quiet and remote and less touristy than other parts of Chile and I wasn't disappointed. My first afternoon there I took a horseback ride among the local farms and we visited some of the farm families and snagged ripe plums off the trees. Next day was a trip on the... More 

Helpful?
Thank Junebughiker
Cecilia T, Guest Service at Tierra Chiloe, responded to this review

Dear Junebughiker: We are delighted to hear that you had a wonderful stay at Tierra Chiloé and that you enjoyed every bit of the experience! We will be happy to welcome you back soon! Warm regards, Cecilia - Guest Service. More 

New York City, New York
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
Reviewed 26 January 2016 via mobile

After reading the reviews of Tierra chiloe, we expected to enter a paradise. It was not. The rooms were very modest and we found the food inedible. On the positive side, several of the guides were incredible, the horseback riding beautiful and the front desk manager Alex was amazingly good at everything. The daily excursion offerings were too long and... More 

Helpful?
Thank jack r
Cecilia T, Guest Service at Tierra Chiloe, responded to this review

Dear jack r: Thank you very much for your review. It is essential for us that our guests enjoy their stay. When a guest does not have a good experience it is important to find the reasons for such a different feedback from what we are used to receive. Our cuisine includes representative Chiloé dishes, which take full advantage of... More 

Scottsdale, Arizona
Level Contributor
31 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 20 January 2016

In some ways, great properties have much in common. Great facilities, food, knowledgeable staff, unique and interesting excursions. Tierra Chiloe has extras, which make it special. The staff loves the island, loves the guests as if they were family. It seems effortless on their part. They talk with joy about Chiloe, Mother Nature, the Churches, it's culture. They listen and... More 

Helpful?
1 Thank RSS64
Cecilia T, Guest Service at Tierra Chiloe, responded to this review

Dear RSS64: We are delighted to hear that Tierra Chiloé fulfilled your expectations and that you had a wonderful time with us. Thank you for your comments! Warm regards, Cecilia - Guest Service. More 

Knoxville, TN
Level Contributor
60 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 17 January 2016

This is a wonderful property which we were very sad to leave! Chiloe island is of the coast of Chile at the northern outskirts of Patagonia. This is a modern styled, small hotel (12 rooms) on the water with a beautiful view of the Andes. And everything was perfect! Each day there are excursions or activities which is the main... More 

Helpful?
1 Thank davidknoxvilletn
Cecilia T, Guest Service at Tierra Chiloe, responded to this review

Dear Davidknoxvilletn: It is great to hear that your experience at Tierra Chiloé was wonderful and that you enjoyed your stay. We are glad that our staff took very good care of you and we will be delighted to welcome you back soon! Warm regards, Cecilia - Guest Service. More 

Knoxville
Level Contributor
94 reviews
62 hotel reviews
common_n_hotel_reviews_1bd8 118 helpful votes
Reviewed 17 January 2016

We were drawn to visit Tierra Chiloe from the moment we read about it in a luxury travel newsletter. So we planned a trip to Chile with the stay here as the highlight and it exceeded our expectations in every way. The landscape is unlike any other. Although it is far, far from the equator, it gets a fair amount... More 

Helpful?
2 Thank LisaKnoxville
Cecilia T, Guest Service at Tierra Chiloe, responded to this review

Dear LisaKnoxville: Thank you very much for sharing your experience with us! We are very happy to hear that you enjoyed every day of your stay and that you loved the excursions, the surroundings, the food and our service. Warm regards, Cecilia - Guest Service More 

262 photos of this hotel

Traveller photos: See what travellers like you saw

Viewed
All Traveller Photos (200)
Viewed
Hotel & Grounds (13)
Viewed
Room/Suite (2)
Viewed
View from Room (4)
Viewed
Dining (3)
Viewed
Other (178)

Management photos: Courtesy of the property manager

Viewed
All Management Photos (62)
Viewed
Hotel & Grounds (28)
Viewed
Room/Suite (3)
Viewed
Dining (6)
Viewed
Pool/Beach Area (4)
Viewed
View from Room (3)
Viewed
Other (18)
Check In Check Out
Hotels you might also like...
Also consider these accommodations in or near Castro
5.0 km away
Centro de Ocio Hotel
Centro de Ocio Hotel
#2 of 8 in Castro
196 reviews
8.3 km away
Enjoy Chiloe Hotel de la Isla
2.1 km away
Hotel Parque Quilquico
Show Prices
Show Prices
Show Prices
7.4 km away
Hotel de Castro
Hotel de Castro
#5 of 8 in Castro
237 reviews
7.1 km away
Hotel Unicornio Azul
Hotel Unicornio Azul
#7 of 8 in Castro
87 reviews
67.5 km away
Panamericana Hotel Ancud
Show Prices
Show Prices
Show Prices

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Free Breakfast
  • Room Service
  • Free Parking
  • Spa
About the property
  • Wheelchair Access
Things to do
  • Restaurant
  • Spa
Room types
  • Suites
  • Smoking rooms available
  • Kitchenette
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Airport Transportation
  • Free Breakfast
  • Laundry Service
  • Concierge
  • Shuttle Bus Service
  • Room Service
  • Free Parking
  • Breakfast Available
Official Description (provided by the hotel)
We are proud to present the newest member of the Tierra Hotels family, Tierra Chiloe. The hotel, which was previously known as Refugia, is located amid the blue waters of Chile's Northern Patagonia, on a mythical island, dotted with picturesque fishing villages. The beauty of this destination is as much in the landscape as it is in the island residents with their deep-rooted culture and timeless traditions. In true Tierra style, the lodge's distinctive architecture is in-step with its breathtaking surroundings and comes complete with its own boat the "Williche" for navigating the inland waters. With only 12 guest rooms, the property continues in the footsteps of Tierra Atacama and Tierra Patagonia by offering exceptional experiences and personalized service to its guests. ... more   less 

Additional Information about Tierra Chiloe

Address: San Jose Playa, Castro | Casilla 217, Castro, Isla Chiloe, Chile (Formerly Hotel Refugia)
Region: Chile > Los Lagos Region > Isla Chiloe > Castro
Price Range: €441 - €1,130 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Tierra Chiloe 3.5*
Number of rooms: 12
Reservation Options:
TripAdvisor is proud to partner with Orbitz, Hotels.com, Booking.com, Travelocity, Agoda, Priceline, Expedia and Odigeo so you can book your Tierra Chiloe reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your Listing

Questions & Answers

Here's what travellers have asked, with answers from Tierra Chiloe staff and other travellers.
3 questions
Ask a question
La Jolla, California

See all questions (3)

Questions? Get answers from Tierra Chiloe staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“All rooms have a great view!”
 of 5 bubbles wjcNewJersey, 6 Jul 2016 | Read review
“Every room is fantastic!”
 of 5 bubbles TravelWiselyJA, 27 Mar 2016 | Read review
“All rooms have the same fantastic view”
 of 5 bubbles MichelH766, 24 Mar 2016 | Read review
“I loved my room, #1 with corner views. All rooms have great views.”
 of 5 bubbles Junebughiker, 12 Mar 2016 | Read review
“All 12 rooms are the same with great views, so no worries.”
  • View from our room
 of 5 bubbles LisaKnoxville, 17 Jan 2016 | Read review
5 of 5
Enter dates for best prices
Check In Check Out
Price Your Stay