We have stayed at the Grand Palladium hotels in Mexico and Jamaica but this hotel is nothing like the experience we had in them. From check in we had problems, incorrect room and poor service on a daily basis. I don't mind some things going wrong, missing towels, missing knife and fork but to have this happen each day became the norm in this hotel. Entertainment was awful and none around the pool. The food was hit and miss. I felt like I had wasted 2 weeks of my life in this hotel but as a family we made the most of it all and even on day 10 the hotel reception was still trying to sort out the room we requested, we never did get the room requested or a apology. Safe to say I wont be returning to this hotel.
Check-in was fast and accommodating. The welcome drink is delicious. Room was clean; air conditioning worked; and shower had hot water. Close to the beach, which is nice. The pools are enjoyable; we really liked the adults only pool... good times! Never had a problem with the staff; everyone was helpful and friendly. The batteries in our room card swipe machine died and the staff responded and fixed the issue promptly (thank you for that). Oh, we also recommend the spa/massage. The massage was great, and then you get access to the spa which is wonderful. Hemingway is good for drinks in the evening. Two "cautions" for potential visitors: 1.) The "hawkers." Throughout the resort there are a bunch of people trying to get you to buy something or go listen to a timeshare presentation. They are everywhere, and it does get quite annoying. This did wear on us throughout the trip. 2.) The food isn't awful. It's not. It's just the same stuff every day. So it's gets a little boring. Just no flair. Again, it's not gross... it's just not something to remember.…
The property was big and exciting to explore. It was very clean and the staff were very friendly. The rooms were spacious and clean. There were lots of activities for kids. The beach was at a walking distance from our rooms. The service of the train to travel to other parts of the resort was good.
Pickleball courts need updated from old worn out tennis courts to dedicated pickleball courts including netting to help with the windy conditions. Food, service, beach, drinks, rooms, lobby, friendliness of staff was all good.
Firstly, let me say this hotel has been absolutely fantastic 😀 Upon arrival our check in was fast and efficient and we were given an upgrade staying at the Grand Palladium Palace Seaview room 8103 / 8106. The rooms were absolutely beautiful and the views were stunning I cannot fault the service in any shape or form, anything we requested was granted thanks to the Guest Relations Manager Carlos Kingsley. The complex is very big the grounds and the pools are beautiful. Just would like to mention the pool side waiter Michael who was absolutely brilliant and the entertainment team Eliana, Constantino and Mini Cooper. They made our holiday amazing. Would definitely recommend and will be coming back for sure.
"The 8 room blocks are the older rooms but are comfortable with a large bathroom and double jaccuzi."Read full review
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