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The Reserve at Paradisus Palma Real

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Playa de Bavaro, Bavaro, Punta Cana 23000 Dominican Republic
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveller (7469)
Pool & Beach (1548)
Videos (3)
What is Travellers’ Choice?
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
Payments made by partners impact the order of prices displayed. Room types may vary.
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • All linens sanitised in high-temperature wash
  • Face masks required for staff in public areas
  • Hand sanitiser available to guests & staff
  • Regularly sanitised high-traffic areas
  • Staff required to regularly wash hands
  • Daily temperature and symptom checks for staff
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Updated 31/08/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from The Reserve at Paradisus Palma Real
Updated 31/08/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#9 of 50 hotels in Bavaro
Location
Cleanliness
Service
Value
Travellers' Choice
GreenLeaders Silver level
The Reserve at Paradisus Palma Real is the perfect choice for your next holiday. Luxury services, exquisitely decorated facilities and endless entertainment programmes for everyone that will make your stay in Punta Cana an experience you will never forget. Enjoy the authentic and idyllic Caribbean landscape at this resort, as well as the tropical flora and fauna so characteristic of this oasis in the Dominican Republic. The Reserve offers you the best activities, services and luxury amenities, including concierge services. Everything you need so you don’t have to think about anything other than enjoying yourselves. Bathe in the most exclusive area of the Caribbean Sea. The Reserve at Paradisus Palma Real puts a little piece of paradise in Punta Cana within your reach. The Kids Zone offers plenty of fun for children of all ages: a complete programme of activities and entertainment so they make the most of every second of their holiday and live unique moments.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Free breakfast
Beach
Casino and Gambling
Babysitting
Secured parking
Wifi
Hot bath
Pool / beach towels
Swimming pool toys
Pool with view
Adult pool
Outdoor pool
Shallow end in pool
Yoga classes
Yoga room
Fitness classes
Personal trainer
Sauna
Bar / lounge
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary instant cofffee
Complimentary tea
Complimentary welcome drink
Kid-friendly buffet
Kids' meals
Outdoor dining area
Wine / champagne
Swimup bar
Poolside bar
Game room
Golf course
Tennis court
Water sport equipment rentals
Aerobics
Entertainment staff
Evening entertainment
Patio
Table tennis
Waterslide
Board games / puzzles
Nightclub / DJ
Video game console
Books, DVDs, music for children
Children's television networks
Indoor play area for children
Children Activities (Kid / Family Friendly)
Kids club
Kids pool
Kids' outdoor play equipment
Highchairs available
Strollers
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Photo copier / fax In business centre
Spa
Body wrap
Couples massage
Facial treatments
Foot massage
Full body massage
Hand massage
Head massage
Makeup services
Manicure
Massage
Neck massage
Open-air bath
Pedicure
Salon
Steam room
24-hour security
Baggage storage
Concierge
Convenience store
Currency exchange
Executive lounge access
Gift shop
Outdoor furniture
Shops
Sun deck
Sun loungers / beach chairs
Sun umbrellas
ATM on site
Butler service
Doorperson
First aid kit
Infirmary
Umbrella
24-hour check-in
24-hour front desk
Express check-in / check-out
Private check-in / check-out
Dry cleaning
Laundry service
Ironing service
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Room features
Blackout curtains
Bathrobes
Air conditioning
Additional bathroom
Coffee / tea maker
Cable / satellite TV
Sofa bed
Whirlpool bathtub
Desk
Housekeeping
Interconnected rooms available
Private balcony
Room service
Safe
Seating area
Separate living room
Sofa
Telephone
VIP room facilities
Wardrobe / wardrobe
Bottled water
Clothes rack
Iron
Laptop safe
Private bathrooms
Tile / marble floor
Wake-up service / alarm clock
Minibar
Flatscreen TV
Bath / shower
Complimentary toiletries
Hair dryer
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Room types
Ocean view
Pool view
Bridal suite
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Family Resort
Great View
Languages Spoken
English, French, Spanish, German and 2 more
Hotel links
Special Offer:Book now on our website

Location

Full view
64Somewhat walkable
Grade: 64 out of 100
11Restaurantswithin 0.5 km
1Attractionwithin 0.5 km
9431Reviews889Q+A100Room tips
Traveller rating
  • 7,458
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  • 123
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Popular mentions
Domini C wrote a review 23 Nov
Antioch, California5 contributions
Kelvin was our consierge/butler and was incredible. The resort was just as beautiful as a few years ago. Although some of the restaurants schedule did not follow suit the hibachi grille and the buffet are the best. Brisas was also good. Pedro was the best for pool conaierge and for drinks Wanda was the best. I highly recommend this resort for any locations. Clean rooms beautiful views no matter where you are good food and people.
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Date of stay: November 2021Trip type: Travelled as a couple
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Response from Alexa Carolina Fuchs, Propietario at The Reserve at Paradisus Palma Real
Responded 6 days ago
Dear 111dominic, First of all, we thank you for choosing us as your destination in the Caribbean to enjoy your well-deserved vacation. It is always our goal to achieve the maximum satisfaction of our guests. We are delighted to note that you enjoyed your vacation and our dedication to every detail used in our clean rooms, our culinary diversity, and the service of excellence that distinguish our company. Thank you for mentioning the attentive and friendly service received by Kelvin, Pedro, and Wanda. Rest assured that your compliments will be shared with the team. This will motivate us to continue to provide a memorable stay for our valued guests. We look forward to your visit and thank you for your high rating and positive comments. Kind regards, Guest Service Center Management.
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russell m wrote a review 23 Nov
Rye, New York7 contributions1 helpful vote
+1
Stunning resort hotel, well maintained, great food amazing beaches and super friendly staff. We have stayed at Paradisus properties in DR for many years but this is only our second visit to the Palma Real property and it exceeded all expectations - especially in a COVID world. Should be noted that we felt very safe by the precautions and care taken by both the DR as well as the management of Palma Real. This is a especially great place for families- we are seven with three generations from 78 to 12- there is something for everyone here in this beautiful and casual setting.
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Date of stay: November 2021Trip type: Travelled with family
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Response from Alexa Carolina Fuchs, Propietario at The Reserve at Paradisus Palma Real
Responded 1 week ago
Dear G2224XJrussellm, We are honored that you have chosen us for your vacation with your family. We are pleased to have created a great stay and unique experience to remember for a lifetime. We are delighted to note that you felt safe during your stay thanks to the health and hygiene measures we have implemented in all of our establishments Stay Safe with Meliá to keep everyone safe. Our main goal is to create unforgettable and unique experiences. We are glad to know that you enjoyed your stay. Your home away from home awaits you next time you are in our Punta Cana. Kind regards, Guest Service Center Management.
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Slymont wrote a review 20 Nov
47 contributions57 helpful votes
The Paradisus Palma Real is truly a beautiful resort with fantastic staff but unfortunately the food wasn’t quite up to the typical standards of Meliá. I must start but talking about the great staff who bend over backwards to make your stay fantastic. Although I could easily say something nice about everyone, I’ll single out three who went above and beyond. The master of the beach Pedro did everything he could to ensure everyone was comfortable where they wanted to be, every single morning and throughout the day. Lewis was a fantastic concierge who took great care of us and maid us feel special. Finally, I can’t forget “mon ami” Anabelle, who is much more than just the spa coordinator. The resort, the beach, the amenities and our room were all superb and very well maintained. Walking down Bavaro beach, which is my favorite thing to do, you quickly realize how much effort the resort is doing to keep the beach nearly weed free, as many other resorts were struggling majorly. The first negative, which was surprising based or our past Meliá experiences, was the inconsistency with the food. Certain dishes were still excellent but many were average at best but this could be an impact of COVID maybe. Using frozen vegetables and serving a well done steak when a rare one was ordered was truly out of character. Unfortunately, these happened too many times to only be an isolated event. Finally, the reason I may choose a none Meliá resort next time has everything to do with their obsession of pressure selling all of their guests to a vacation time share called Circle. They can’t seem to take no for an answer, as their staff are being incentivized to convince everyone to meet their Circle sales team. This simply makes no sense to me and don’t get tempted regardless what they promise.
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Date of stay: November 2021Trip type: Travelled as a couple
Room Tip: Avoid meeting with the Circle pressure sales staff regardless what the promise.
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1 Helpful vote
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Response from Alexa Carolina Fuchs, Propietario at The Reserve at Paradisus Palma Real
Responded 1 week ago
Dear Slymont, We are pleased to read your comments about your stay at our Paradisus Palma Real Golf & Spa Resort. We are delighted to learn that the environment and the facilities managed to create a memorable vacation for you. We are also glad to see that you appreciated the excellent service you received from our team, especially Pedro, Lewis, and Anabelle, who attended to your needs to your satisfaction. It will be a pleasure for us to share your words with them. We also appreciate your comments which we have taken notes to share with our team, thank you for being part of our continuous improvement system. We sincerely hope to have the pleasure of welcoming you again on a future occasion. Kind regards, Guest Service Center Management.
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Jennifer A wrote a review 17 Nov
Colts Neck, New Jersey1 contribution
8yr anniversary ( got married here!) and birthday trip- our butler, Bladimir, promised a special week- instead he disappeared halfway thru trip! Covid test results never emailed to us! Save your $ and go somewhere else! Get it together!!!
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Date of stay: November 2021Trip type: Travelled as a couple
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Response from Alexa Carolina Fuchs, Propietario at The Reserve at Paradisus Palma Real
Responded 1 week ago
Dear J6700FRjennifera, First of all, we would like to express how privileged we feel to have been chosen for such a special occasion as your 8th anniversary and birthday. It is an honor for us to be part of the special moments of our valued guests. Your loyalty means a lot to us as it shows us that our Paradisus has always known how to satisfy your vacation needs. Nevertheless, we sincerely lament that these are your impressions. Our entire team works with the commitment to satisfy every valued guests' expectations and needs. According to our report, our Guest Service team spoke with you and extended apologies for the eventualities. As promised, we can confirm that our staff was concerned about improving your stay by offering you several options for your satisfaction. We are aware that our team has repeatedly asked you how your stay went and you have always answered positively. However, we assure you that we will proceed to address each of your concerns with the corresponding departments, to implement corrective actions where necessary. Despite the eventualities, we hope to have another opportunity to welcome you to do much better in your next stay. Kind regards, Guest Service Center Management.
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Rodrigo F wrote a review Oct 2021
2 contributions2 helpful votes
I've been 2 times at the Reserve. Great place, great food, great people. However, I wasn't able to get cash at any of their ATM machines (they have one at the Reserve and another one located in another area). I've tried for 7 consecutive days, called my bank to see if anything was wrong with my credit cards. My wife also tried to use her cards but it didn't' work neither. We called the concierge, we called the main reception...but nobody was able to help us. It was frustrating! By the way, the reason we wanted to get cash was to have dollars to tip the bartenders and the nice people who works there. I could have never imagined that in a gigantic and luxurious resort the ATM wouldn't work.
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Date of stay: October 2021
Value
Cleanliness
Service
Room Tip: get the highest floors to avoid noises from the pool
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Response from Alexa Carolina Fuchs, Propietario at The Reserve at Paradisus Palma Real
Responded 4 weeks ago
Dear RodrigoF2531, We extend our gratitude once again for your trust and loyalty in choosing us for the second time as your host hotel. We are delighted to know that thanks to our impressive facilities, culinary offers, and helpful service we create a memorable and unique experience to remember for a lifetime. We also have taken notes about the ATMs to share with our team. We look forward to providing you with another memorable experience. Kind regards, Guest Service Center Management.
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PRICE RANGE
US$296 - US$1,080 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
the reserve at paradisus palma real hotel punta cana
LOCATION
CaribbeanDominican RepublicLa Altagracia ProvincePunta CanaBavaro
NUMBER OF ROOMS
240
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Frequently Asked Questions about The Reserve at Paradisus Palma Real
Which popular attractions are close to The Reserve at Paradisus Palma Real?
Nearby attractions include Vivaldi Cigars (1.1 km), HARRISON'S Fine Caribbean Jewelers (0.5 km), and OCEAN ADVENTURES Caribbean Pirates (1.1 km).
What are some of the property amenities at The Reserve at Paradisus Palma Real?
Some of the more popular amenities offered include a swimup bar, free wifi, and free breakfast.
Which room amenities are available at The Reserve at Paradisus Palma Real?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at The Reserve at Paradisus Palma Real?
Guests can enjoy a swimup bar, free breakfast, and an on-site restaurant during their stay.
Is parking available at The Reserve at Paradisus Palma Real?
Yes, free parking and secured parking are available to guests.
What are some restaurants close to The Reserve at Paradisus Palma Real?
Conveniently located restaurants include Living Room, Pranama, and La Bruja Chupadora.
Are there opportunities to exercise at The Reserve at Paradisus Palma Real?
Yes, guests have access to a pool, a fitness centre, and a sauna during their stay.
Are any cleaning services offered at The Reserve at Paradisus Palma Real?
Yes, dry cleaning and laundry service are offered to guests.
Does The Reserve at Paradisus Palma Real offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at The Reserve at Paradisus Palma Real?
The staff speaks multiple languages, including English, Spanish, French, German, Italian, and Portuguese.
Does The Reserve at Paradisus Palma Real have any great views?
Yes, guests often enjoy the ocean view available here.