We had a great time! You don't need to be on the premium level to have a great time. Our room was clean and the golf course view was great. The staff always refreshed and stocked our room daily with towels, snacks, coffee, drinks, and chocolate on the bed at night during turn down service. The resort itself was always being maintained. The staff was out cleaning, trimming, cutting, and cleaned up the seaweed on the beach every day. The buffet food was better than we thought it would. It was huge and plenty to choose from all day. We went to the Mexican, Italian, and Steak restaurants and they were awesome especially the Italian. Really good food. They are there to please you and the little extra like giving samples to taste from the menu was great. The bar drinks were amazing. The cups they used were recyclable and they gave paper straws. Water bottles were always available. There are lots of stores to shop at but they are expensive. If you need anything, just be prepared to pay a lot of money. We went on a catamaran excursion one day and we had so much fun and I would highly recommend it. We are went on another excursion into the mountains to see the monkeys, learn about coffee, etc. and it was also amazing. Long drive there though but interesting drive. Lots of loungers on the beach and the pool was very nice, clean, and large. Never over crowded. Lots of daily activities. There is a train to take you around the resort that comes every 10 minutes to pick you up. I guess our only complaint would be the staff could understand and speak more english and having a BBQ food area around the pool areas would be a good idea.…
My wife and I have just returned from an excellent holiday at the Barcelo Bavaro resort in the Dominican republic. We were very happy with our stay and would return again. This is a very large resort and not suitable for those with mobility issues. That being said I would highly recommend this resort. The food was outstanding with many a la carte restaraunts to choose from. The buffets were also excellent. There was good entertainment every night at 10 pm. This resort had a very good casino and one of the bars was an excellent sport's bar. This bar had several big screen televisions with all sorts of sports featured 24 hours a day. This bar also had a theatre sized TV with recliner seats. The wait staff delivered drinks to all those sitting watching the sports. I saw both NFL semi finals in absolute luxury. This resort had an outstanding staff in every departmen. Several should be mentioned including: Seny Quezada in reservations. Carlos D"Jesus and Nataly Jimenez as wait staff and Joan Sineis in the Animation department. These staff members made our holiday special. We had an outstanding Vacation!…
Mr. César Güílamo, I have tried all the regular Barcelo “help” links online to remedy an incorrect credit card charge that took me 3 hours to sort out at the front desk on Feb 27. I have emailed Bavaro Palace directly, I have also been issued 2 “ticket numbers” via the complaint process on the Barcelo website, but no response on the matter has been forthcoming. I would like an immediate refund for the incorrect charges. 4 emails have been sent with receipts and documentation. Yngrid B. at the front desk processed the refund after I waited patiently for 3 hours. However, It has been nearly 2 months, and no refund has been issued to my account. The level of service at checkout and lack of reply from anyone within Barcelo is unacceptable. Please finally remedy this situation immediately and issue my proper refund. Please check your records for invoice BBE200012960. I am still owed the full amount. I’m not normally one to leave negative reviews. The resort is beautiful and a wonderful place to stay, but the level of service on this particular matter on checkout has been unprofessional to say the least. What should have been a very simple and quick reversal of fees, has instead been a very lengthy and unpleasant experience. It has taken many hours of my time, and is still ongoing. I will be sure to avoid a stay here in the future due to this fact. I would encourage all guests reading this to monitor invoices on checkout very carefully for erroneous billings. Michael…
It is worth visiting and worth the money great food great pool and great hotel rooms worth every stay great kids club too kids club had a ball pit a gaming area another ball pit drawing to draw ask the worker at frontDesk to print a colouring sheet and ask front desk to hang it up with other people’s drawings and last but not least you can watch movies at the kids club also stores and bars
This is our family's second time to this resort. We went about 8 years ago for the first time and did not like it at all. I have been to the DR over 60 times (yes that's not an error) and I had never seen such horrible service. Things like having to get your own coffee, forks, spoons, napkins etc etc. It was just awful! I was hopeful that one day this property would be under new management and things would change. DID THEY EVER! We went the middle of March right before all heck broke lose with COVID-19. The first day we arrived we lost our families passports! As you can imagine we were frantic! All I can say is WOW with the staff! From the management team to the bell boys everyone knew what was going on and helped us 100% The bell boy even spent a long time with my husband searching for our passports! He could have just said sorry, you're on your own...he didn't! The manager did an amazing job trying to calm me down, and help. The property is outstanding! Gorgeous huge pools, beach, and amazing kids waterpark. Our 5 year old was in heaven! The food is ok, typical all inclusive food. Nothing horrible, but nothing to write home about. They do make homemade donuts at breakdast that are amazing! Don't hesitate to book here. We will be back. We had to cut our trip short due to COVID-19 and the prime minister shutting down the borders.…
"lower level if u can! Junior is close 2 beach family ones inc family junior is by water Park adult only away from beach food pools"Read full review
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