Hard Rock Hotel & Casino Punta Cana
Boulevard Turistico del Este Km.28No.74 Macao, Bavaro, Punta Cana 23000 Dominican Republic
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Lowest prices for your stay
US$414
Free cancellation until 08/12/22
US$414
Free cancellation until 08/12/22
US$758
US$338
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What you can expect during your stay
- All linens sanitised in high-temperature wash
- Floors marked for social distancing
- Hand sanitiser available to guests & staff
- Stay-at-home policy for staff with symptoms
- Regularly sanitised high-traffic areas
- Staff required to regularly wash hands
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Updated 16/05/22 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Hard Rock Hotel & Casino Punta Cana
Updated 16/05/22 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
About
#25 of 59 hotels in Bavaro
Location
Cleanliness
Service
Value
The 1,775 room Hard Rock Hotel & Casino Punta Cana is situated on pristine sugar white sands stretching 121-acres along Macao Beach in the Dominican Republic. Hard Rock's first all-inclusive hotel and casino exudes lavish five-star amenities and personal service to create the ultimate rock star getaway. Among the resort's many offerings are luxe accommodations, the signature Rock Spa(R), 18-hole Nicklaus designed golf course, iconic music memorabilia and a larger-than-life Vegas-style casino - the largest in the Dominican Republic, featuring Oro nightclub. Guests also enjoy 11 expansive pools, four swim-up bars, a kids pool and lazy river. A variety of gourmet dining options is available through the resort's nine restaurants. The property also features more than 65,000 square-feet of flexible event and meeting space.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Free breakfast
Beach
Bowling
Babysitting
Parking
Wifi
Hot bath
Lazy river
Pool / beach towels
Infinity pool
Adult pool
Outdoor pool
Fitness / spa changing rooms
Fitness classes
Sauna
Bar / lounge
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Swimup bar
Poolside bar
Casino and Gambling
Golf course
Mini golf
Tennis court
Water park
Aerobics
Billiards
Entertainment staff
Evening entertainment
Karaoke
Waterslide
Nightclub / DJ
Indoor play area for children
Children Activities (Kid / Family Friendly)
Kids club
Kids' outdoor play equipment
Airport transportation
Shuttle bus service
Car hire
Taxi service
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Foot massage
Full body massage
Head massage
Massage
Salon
Steam room
Rooftop terrace
24-hour security
Baggage storage
Concierge
Currency exchange
Gift shop
Shops
Sun loungers / beach chairs
Sun umbrellas
ATM on site
Butler service
24-hour check-in
24-hour front desk
Private check-in / check-out
Dry cleaning
Laundry service
Ironing service
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Room features
Allergy-free room
Air purifier
Air conditioning
Additional bathroom
Desk
Minibar
Cable / satellite TV
Walk-in shower
Bathrobes
Dining area
Housekeeping
Interconnected rooms available
Private balcony
Room service
Safe
Seating area
Separate dining area
Separate living room
Sofa
Telephone
VIP room facilities
Wardrobe / wardrobe
Bottled water
Clothes rack
Iron
Laptop safe
Private bathrooms
Wake-up service / alarm clock
Flatscreen TV
Whirlpool bathtub
Bath / shower
Complimentary toiletries
Hair dryer
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Room types
Ocean view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Trendy
Business
Languages Spoken
English, Spanish
Location
Full view
72Somewhat walkable
Grade: 72 out of 100
17Restaurantswithin 1 km
4Attractionswithin 1 km
Contact
Boulevard Turístico del Este Km.28No.74 Macao, Bavaro, Punta Cana 23000 Dominican Republic
Getting there
Car HireSee all Bavaro car hire
35058Reviews3924Q+A100Room tips
Reviews
Traveller rating
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Popular mentions
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Most Recent
Had a wonderful time as always at this beautiful resort! Our Butlers were Wendi and Jerol. They took excellent care of our group of 11. We had multiple requests for appointments at the salon and spa as well as golf and everything was on point! Getting ready to book our flights to return hoping to get Wendi and Jerol back again😊
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Date of stay: June 2022Trip type: Travelled with friends
Helpful
Response from General Manager HRPC, General Manager at Hard Rock Hotel & Casino Punta Cana
Responded today
Dear Ramonah482, We are happy to know that you had an incredible time in our wonderful hotel & that our Rockers met all your expectations, we hope to welcome you to our stages very soon. Rock On! '' This comment was answered on behalf of the General Manager of Hard Rock Hotel & Casino Punta Cana''
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Hotel's Favourite
The Hard Rock In Punta Cana is by far our favorite vacation destination. This facility is spotless, beautiful and a true non-stop ride...I need a vacation from my vacation. The list of the to-do's is a mile long and everyone is exceptionally nice and engaging. My diet was wrecked from all of the delicious foods and the variety of restaurants. This is the true WOW factor. You can't walk 50 feet without some type of food offerings, even at the pool, shopping mall or even outside the casino. We can't wait to go back at Christmas for another visit.
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Date of stay: April 2022
2 Helpful votes
Helpful
Response from General Manager HRPC, General Manager at Hard Rock Hotel & Casino Punta Cana
Responded 5 Apr 2022
Hello LouAmexTripAdvi... T, Thank you for an amazing 5 star review! We are delighted to know you had such a great time with us. We hope to welcome you back soon to our charming hotel to continue providing memorable expriences and keep on rockin'! "This review has been responded on behalf of the General Manager of the Hard Rock Hotel & Casino Punta Cana.
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This was one of our best vacations, The hotel is clean, check-in was fast. The staff are amazing. Special thank you for above and beyond service to the following staff: Laura at Vacation Services Wellington at Member Services Alex at the Market place Orlando at the Market place Ana at Room Service I recommend this hotel for families and couples. It has the party atmosphere and the relaxing pools.
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Date of stay: June 2022
Location
Service
Sleep Quality
Helpful
Response from General Manager HRPC, General Manager at Hard Rock Hotel & Casino Punta Cana
Responded today
Dear nabilns, We would like to thank you for taking the time to review about your stay with us, it is great to acknowledge that you enjoyed very much our excellent services. We will share your comments with our staff. Please be sure that we will be waiting for you to keep building unforgettable experiences! '' This comment was answered on behalf of the General Manager of Hard Rock Hotel & Casino Punta Cana ''
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It was good time with family and service was great! Elevator not working going to my room no bueno I address the problem but still walking up the stairs. Also not my first time here. Had a better time before with no issues.
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Date of stay: June 2022
Helpful
We had a wonderful stay at this resort. The food is decent, plenty of activities, very clean and fun for the entire family. Do yourself a favor and go to the market restaurant and request Kelvin, he will make your entire restaurant experience memorable and pleasurable. It is always nice to give your tips to the people who really deserve them versus the ones you just help to get a tip. Kelvin was so friendly and would go out of his way to make our experience the best in every way he could help. Check in was not great. They were unable to provide us the type room we booked. They refused to give us a credit for the difference that we paid. They said that because we were put in a newer building that it was nicer despite the room clearly showing online that it was less money. We were then told we would get massages as credit but then they never responded when we tried to schedule the massages. We were not the only people that were put in the wrong room. There were 2 other couples that were checking in who also didn't receive the type room that they booked. Room service was just okay. The resort is very clean overall. Hibatchi restaurant was great. Laser tag was so much fun and the staff was super friendly. Don't bother using the virtual reality lounge. None of the games work and the staff is so rude and expect you to pay even if the machines don't work. My kids attempted to play for 8 minutes and then gave up after getting non stop error messages and girl told us we would have to pay for full 15 minutes. Pools are awesome. The lines at the pool bars are typically pretty long but the workers move people through fast. Most of the staff are friendly. The manager at the front -Mirpil, not so much. Overall great stay and would go back! We traveled with 9 people and we were all very happy with the trip.…
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Date of stay: June 2022
3 Helpful votes
Helpful
Response from General Manager HRPC, Director General at Hard Rock Hotel & Casino Punta Cana
Responded yesterday
Hello 148kristiema, We are happy to know that you had an incredible time in our wonderful hotel. We hope to welcome you to our stages very soon to earn the final star. Rock On! '' This comment was answered on behalf of the General Manager of Hard Rock Hotel & Casino Punta Cana ''.
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Expensive holiday, have a had a better time at cheaper hotels, entertainment wasn’t great. All the staff work for the highest bidders(tips) -basically all American. Food is average. Had the best time on the excursions outside the hotel. Which hard rock WILL try and get more money out of you if possible. Then will make you sit in a 3 hour talk(talking you into spending more money on more holidays)in order to get the excursions for the NORMAL price. a total joke. Decent grounds and pools, the better restaurants are always rammed and unable to book. Have to pay for the mini golf and bowling (extortionately priced) drinks are weak compared to English drinks even though they pour 3x the amount. Enjoyed the holiday due to the people I was with and the excursions.
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Date of stay: June 2022
3 Helpful votes
Helpful
Response from General Manager HRPC, Director General at Hard Rock Hotel & Casino Punta Cana
Responded yesterday
Dear hotelhopper2022, Thank you for taking the time to write a review about your recent stay with us and for your valuable feedback about the involved departments, as it is crucial for us to evaluate it and use it to grow as a company. You may rest assured that we are taking your comments into consideration. “This review was responded on behalf of the General Manager of Hard Rock Hotel & Casino Punta Cana."
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Had a great time on my recent vacation to Punta Cana, especially with outside activities and services, but here’s my experience with the HR resort. I checked in and they kept the passport, no one called me to let me know it's at the front office until I went looking for it on the last day and found out it was at the front desk. The food had been reduced to a very low standard. I see ham & cheese sandwiches, and hotdogs as convenient food. Buffet had limited options. Common drinks such as mint mojitos are always out. Service was low standard compare to Mexico. I feel like I’m at a some-inclusive resort not all-inclusive. Charges $40 for 20 minutes to use the Flow rider, $10 for a coconut and $8 for a game of miniature golf? What?? The system with credits and salon booking was complicated and exhausting. I made a request for changes to a different date for my massage appointment with at the spa, they set me up with a new appointment, but didn't tell me anything else. Found out later with the front desk it wasn't cancel and had to go to vacation planner to cancel it. When I arrived with vacation planner, they needed the slip and could not help me without one. Went down to the spa to print out one and brought it back to cancel the appointment. Received 1 credit slip for the restaurant and hotel credits for attending the presentation. Went to the restaurant and they asked for a credit slip, so we gave it to them. When I checked out, the front desk does not have any information of credits. Had to go to sales department to print out a credit slip to bring to the front desk to apply the credit. Very disappointing!!…
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Date of stay: June 2022
Helpful
Response from General Manager HRPC, General Manager at Hard Rock Hotel & Casino Punta Cana
Responded today
Dear DonV707, Thanks for staying in our hotel, we’re happy to know you liked our outside activities and services, however we are sorry you left with that impression with the staff of the resort, which is absolutely not what we are all about. Your remarks have already been forwarded over to our Quality Director to take the necessary steps. We hope that you give us a visit to our Hard Rock Hotel in Sunny Punta Cana. Love all, Serve All. "This review was responded to on behalf of the General Manager of the Hard Rock Hotel & Casino Punta Cana."
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It was a great time with my family … we enjoyed the food and all the activities!! We will definitely return in the near future and Franklin pool concierge was so good and attentive the food was so nice
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Date of stay: July 2022Trip type: Travelled with family
Helpful
Response from General Manager HRPC, Director General at Hard Rock Hotel & Casino Punta Cana
Responded yesterday
Dear dianea957, Thank you for an amazing 5-star review! We are delighted to know you enjoyed your stay with us. We look forward to welcoming you back to our beautiful hotel to keep providing you an excellent service. You Rock! "This review has been responded on behalf of the General Manager of the Hard Rock Hotel & Casino Punta Cana."
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It’s my second time in Hard Rock, last time was 2012. There have been improvements since we last came and it’s a bit more Commercialised. The place is huge and still as amazing as the last time. No optics in the room this time and a lot more upsells but still in all, an amazing place. The water journey and couples massage is a must ! Kids club were amazing with our daughter too.
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Date of stay: July 2022Trip type: Travelled with family
2 Helpful votes
Helpful
Response from General Manager HRPC, Director General at Hard Rock Hotel & Casino Punta Cana
Responded yesterday
Dear 824craigm824, Thank you for your amazing comments, We are glad to read that you enjoyed your stay and that our Kids club team provided a great service. We look forward to welcoming you back soon on our stage! Rock On! “This review was responded on behalf of the General Manager of Hard Rock Hotel & Casino Punta Cana."
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We have come here for our honeymoon and to say we are disappointed is an understatement. We are currently still out here now and if I could change hotels I would! Wouldn't waste your money. If you would like to wait 45mins + to get into a restaurant for dinner then this is the place for you! They also hold big conferences here so you have over 100+ people also using the facilities which then also causes longer queues for dinner 2 restaurants closed and also nightclub which you are not informed when you book or before you leave. We brought a honeymoon package which we have had to go to reception everyday as we are missing items (5* hotel and the price you pay you would have thought something may have been included) Fridge is never stocked up and they continuously run out of things! Which is very frustrating when you have been waiting a long time in a queue to then be told what you wanted isn't available anymore. Half of the things on site are not included which given how much is paid you would have thought would have been standard. Also not access to all of the pools you need to be a member and they get lovely cushions on there sunbeds! If you want a 5* hotel I recommend you choose a different hotel that you will get a better service from.…
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Date of stay: July 2022Trip type: Travelled as a couple
3 Helpful votes
Helpful
Response from General Manager HRPC, Director General at Hard Rock Hotel & Casino Punta Cana
Responded 2 days ago
Dear samanthawD5361CT, Thank you for taking the time to write about your stay we sincerely regret the inconvenience. We would like to follow up on your comments shared; we had sent you a private message to gather more details. Rock On! "This review was responded on behalf of the General Manager of the Hard Rock Hotel & Casino Punta Cana."
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PRICE RANGE
US$354 - US$502 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
hard rock hotel and casino punta cana, moon palace hotel, moon palace resort all inclusive
LOCATION
CaribbeanDominican RepublicLa Altagracia ProvincePunta CanaBavaro
NUMBER OF ROOMS
1775
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Claim Your Listing Frequently Asked Questions about Hard Rock Hotel & Casino Punta Cana
Which popular attractions are close to Hard Rock Hotel & Casino Punta Cana?
Nearby attractions include Hard Rock Casino Punta Cana (0.2 km), ORO Nightclub (0.09 km), and Little Switzerland (0.06 km).
What are some of the property amenities at Hard Rock Hotel & Casino Punta Cana?
Some of the more popular amenities offered include a swimup bar, free wifi, and free breakfast.
Which room amenities are available at Hard Rock Hotel & Casino Punta Cana?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Hard Rock Hotel & Casino Punta Cana?
Guests can enjoy a swimup bar, free breakfast, and an on-site restaurant during their stay.
Is parking available at Hard Rock Hotel & Casino Punta Cana?
Yes, free parking is available to guests.
What are some restaurants close to Hard Rock Hotel & Casino Punta Cana?
Conveniently located restaurants include Montserrat Manor Restaurant, Toro, and Los Gallos.
Are there opportunities to exercise at Hard Rock Hotel & Casino Punta Cana?
Yes, guests have access to a pool, a fitness centre, and a sauna during their stay.
Does Hard Rock Hotel & Casino Punta Cana have an airport shuttle?
Yes, Hard Rock Hotel & Casino Punta Cana offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Does Hard Rock Hotel & Casino Punta Cana have airport transportation?
Yes, Hard Rock Hotel & Casino Punta Cana offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Hard Rock Hotel & Casino Punta Cana?
Yes, dry cleaning and laundry service are offered to guests.
Does Hard Rock Hotel & Casino Punta Cana offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.