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Phulay Bay, A Ritz-Carlton Reserve

882 reviews
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Traveller (1336)
Room & Suite (279)
Pool & Beach (212)
Overview
  • Excellent83%
  • Very good11%
  • Average3%
  • Poor2%
  • Terrible1%
Travellers talk about
“personal butler”(60 reviews)
“the reserve”(39 reviews)
“sunset bar”(65 reviews)
Free Wifi
Free Parking
Breakfast included
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
5.0 Star Hotel
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Rooms
28 Jan29 Jan
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (882)Write a Review
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Show reviews that mention
All reviewspersonal butlerthe reservesunset barbutler serviceroyal villaocean pavilionhong islandthai restaurantdouble kingfour seasonssri trangprivate poolbaodirector of operationsbiggest bedexecutive chefandaman sea
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201 - 205 of 684 reviews
Reviewed 8 July 2016 via mobile

Stayed in a Seaview pool reserve villa with my family for 5 nights. While the staff and butler service assigned to each villa is extremely friendly we found the facility itself and general service not to be 5 star or Ritz Carlton level. Our room...More

4  Thank JRT172
Response from Tessa G, General Manager at Phulay Bay, A Ritz-Carlton ReserveResponded 10 July 2016

Dear JRT172, It was a pleasure having you and your family stays with us this month. Thank you so much for your review and taking the time to offer constructive feedback. I am pleased you enjoyed the butler service at Phulay Bay, Ritz Carlton Reserve,...More

Reviewed 6 July 2016

Our stay here was magical. From the moment we arrived, we knew this was a special place. We spent a full day simply exploring the entire resort, every detail was perfect. It is one of the most beautiful places my husband and I have ever...More

1  Thank Julie S
Response from Tessa G, General Manager at Phulay Bay, A Ritz-Carlton ReserveResponded 11 July 2016

Dear Julie S, Thank you so much for taking the time to write such a lovely review which I have shared with the team. It means so much and is so encouraging to receive positive feedback. We hope to welcome you back to Phulay Bay,...More

Reviewed 5 July 2016

I have returned today only from Phulay Bay and want to scribble down my experience before it gets faint in my memory. I and my family are still in the amazing world of Phulay Bay mentally and not able to come out of it. For...More

Thank Pankajverma
Response from Tessa G, General Manager at Phulay Bay, A Ritz-Carlton ReserveResponded 7 July 2016

Dear Pankajverma, I hope this email finds you well. We miss you all already and thank you so much for taking the time to write such a detailed review. Highlights I am so pleased you loved our enormous beds and you were able to accommodate...More

Reviewed 3 July 2016 via mobile

this is best place maybe at asia very unique culture food and service. thanks to ritz calton for assisting me during my stay espcially to nam. maybe ill back again to this country for the holiday so please keep it up the good service and...More

Thank ahmedalms
Response from Tessa G, General Manager at Phulay Bay, A Ritz-Carlton ReserveResponded 13 July 2016

Dear ahmedalms, Thank you so much for your lovely review. Your great feedback is so encouraging to our ladies and gentleman who strive for unparalleled service. Please stay in touch and come and see us again soon as Nam and the team would be thrilled...More

Reviewed 23 June 2016

The rooms here are finally a standard of luxury that can't be found anywhere else in Krabi. Even if you don't stay to get incredible service from a personal butler, and a bed and bathroom set-up for a king, the restaurants have amazing views and...More

1  Thank Lauren S
Response from Liliana_Shkepu, Director of Rooms at Phulay Bay, A Ritz-Carlton ReserveResponded 22 July 2016

Dear Lauren S, Thank you so much for you lovely comments. They mean a lot to us. We take great pride in the level of service and attention to detail that we are able to provide our guests and we are happy to hear that...More

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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Pool
Free Parking
Free High Speed Internet ( WiFi )
Fitness Centre with Gym / Workout Room
Room Service
Restaurant
Spa
Bar/Lounge
Breakfast included
Hotel Amenities
Free Parking
Room Service
Airport Transportation
Breakfast included
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Multilingual Staff
Children Activities (Kid / Family Friendly)
Business Centre with Internet Access
Banquet Room
Conference Facilities
Babysitting
Room amenities
Air Conditioning
Refrigerator in room
Minibar
Things to do
Pool
Fitness Centre with Gym / Workout Room
Restaurant
Spa
Bar/Lounge
Hot Tub
Outdoor pool
Details
Price range
US$433 - US$1,433 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#1 Luxury Hotel in Nong Thale
#1 Spa Hotel in Nong Thale
#1 Top resorts Hotel in Nong Thale
#2 Family Hotel in Nong Thale
#3 Romantic Hotel in Nong Thale
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
US$433 - US$1,433 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#1 Luxury Hotel in Nong Thale
#1 Spa Hotel in Nong Thale
#1 Top resorts Hotel in Nong Thale
#2 Family Hotel in Nong Thale
#3 Romantic Hotel in Nong Thale
Room types
Suites, Non-Smoking Rooms, Family Rooms
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Traveller (1336)
Room & Suite (279)
Pool & Beach (212)
Dining (106)
Hotel & Grounds (715)
Bathroom (78)
Family and Play Areas (4)
Business Centre & Event Rooms (2)
Questions & Answers
Ask a question
Sprinkle81
24 December 2017|
AnswerShow all 5 answers
Response from Ruby G | Property representative |
Dear Sprinkle81, Thank you for your question. We recommend 2 connecting Reserve Pool Villa categories which would be able to accommodate all of you and each room has its own pool. You may contact our reservations department... More
0
Votes
Sharieff J
9 November 2017|
AnswerShow all 8 answers
Response from Ruby G | Property representative |
Sawadee ka Sharieff J, Thank you for your question. As this platform does not support sharing of emails, please contact our reservations team through our website for more information about accommodation packages and for... More
0
Votes
Pete_Neath
15 October 2017|
AnswerShow all 3 answers
Response from deegeurts | Reviewed this property |
Dinner and drinks pricing wasn't too bad, cocktails around $20 and, main meals around $25 - $30.00. We did find the starters were usually very generous, desserts were not a highlight. We were surprised how empty the resort... More
1
Vote
Room Tips
"Get a room close to the beach bar to get first choice on sunset viewing chairs"
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"The most premium rooms are the Royal Villas: with private beach-view pool and direct access to the beach."
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"Sea view and pool view villas may not be so exclusive as the garden view one"
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"All rooms are great but well worth the splurge on a pool villa"
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