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Phulay Bay, A Ritz-Carlton Reserve

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Phulay Bay, A Ritz-Carlton Reserve
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761 Reviews from our TripAdvisor Community

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Showing 592: English reviews
Naples, Florida
Reviewed 2 weeks ago via mobile

We had a combined flight time of 21 hours to get to this part of the world on the way to a Mekong river cruise. We didn't want to start the cruise all tired from our flight, so we booked four nights at this Ritz Carlton property. The views from the property are amazing as you are looking out at...

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Helpful?
Thank a002537
Liliana_Shkepu, Director of Rooms at Phulay Bay, A Ritz-Carlton Reserve, responded to this review

Dear a002537, Thank you very much for taking the time to write this perfect review for us. We very much appreciate all your kind feedback of the hotel itself, food, restaurants and our outstanding services. Your kind compliments on the amazing treatments you experienced at our spa, as well as the unique villas with the most comfortable double king size...

Malaysia
Reviewed 3 weeks ago

1) was charged for a in room dinning bill which we never order. 2) 1st night, toilet lights automatic switched off n water cut at the same time aroun 11.55pm. 3) Indoor bath tub the stopper can't lock so I hv to use a hand n a leg to put pressure on it in order to stop water from flowing...

Review collected in partnership with The Ritz-Carlton Hotel Company
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Helpful?
Thank Waiyin F
Tessa G, General Manager at Phulay Bay, A Ritz-Carlton Reserve, responded to this review

Dear Mr Waiyin F, Thank you so much for taking the time to provide your constructive feedback. I am sincerely sorry to read your experience with us did not reach your expectations. I understand the electric cut momentarily in the room and as such the water cut. I am sorry regarding the bath stopper inconvenience and I understand that your...

Bangkok
Reviewed 4 weeks ago

very good hotel to stay and cut off from most of the hustle bustle - the room and the pool are very nice - resort is unique - the bed is very comfy - the butler is helpful and prompt - food needs improvement

Review collected in partnership with The Ritz-Carlton Hotel Company
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Helpful?
Thank Suneet T
Liliana_Shkepu, Director of Rooms at Phulay Bay, A Ritz-Carlton Reserve, responded to this review

Dear Suneet T, Thank you so much for taking the time to write this review. We are glad that you enjoyed our Reserve and its tranquility. We shared your comments with our Ladies and Gentlemen and this brought a lot of smiles to their faces. We will consider your comments in regards to the food and will take the necessary...

Reviewed 4 weeks ago

Phulay bay is a best resort i've ever visited. The facility and service that we got is really great. The staffs are very kind and helpful. During stay there, we had a personal butler who helped us for everything. and they also provide many activities that we can join. so you will not get bored if you just stay in...

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Helpful?
Thank malika a
Liliana_Shkepu, Director of Rooms at Phulay Bay, A Ritz-Carlton Reserve, responded to this review

Dear Malika a, Thank you very much for taking the time to write this wonderful review for us. It fills us with joy to hear that Phulay Bay is the best resort you have ever visited and the facilities and service you received were really great. Your kind compliments on our ladies and gentlemen being very kind and helpful will...

Miami Beach, Florida
Reviewed 4 weeks ago via mobile

We stayed at Phulay, 3 friends and it was an incredible experience! We enjoy the hotel and surroundings so much that we restrict to few day trips, so staying and enjoying tranquility and astonishing views (infinity pool to the rocks coming out the sea). Spectacular Sunset, we enjoyed with a nice rose daily and staff extremely friendly and professional, we...

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Helpful?
1Thank Ana_Fuji
Liliana_Shkepu, Director of Rooms at Phulay Bay, A Ritz-Carlton Reserve, responded to this review

Dear Ana_Fuji, I would like to firstly thank you for taking your time to write this top class review for us. It means the world to all our ladies and gentlemen to hear that you had an incredible experience here at Phulay Bay. We are definitely very proud and fortunate to have such stunning landscapes and amazing views of the...

Sarasota, Florida
Reviewed 4 weeks ago

Spent a week at this hotel, in a villa with a private pool. Each villa is different, and they have been cleverly designed, as have the gardens. Beware guests with compromised mobility, as there are stepping stones everywhere and some people might have difficulty! The staff were charming and the pool area provided beautiful views across the sea. Watching sunsets...

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Helpful?
1Thank lizaeth22
Liliana_Shkepu, Director of Rooms at Phulay Bay, A Ritz-Carlton Reserve, responded to this review

Dear lizaeth22, Firstly thank you very much for taking the time to write this beautiful review for us. We are extremely happy to hear that you loved our pool villa from the uniquely designed rooms with customized double king beds, in door, outdoor baths as well as spacious dressing room and shower to the stunning gardens surrounding the villas. As...

Bangkok, Krung Thep, Thailand
Reviewed 21 March 2017

A high quality experience from start to finish. Thanks to our butler Tanya for taking amazing care of us during the stay. The grounds were meticulously maintained with a huge array of flora/fauna and the resort/room was very clean. Despite being in a tropical environment the room was completely insect free also which was nice. We had an issue with...

Review collected in partnership with The Ritz-Carlton Hotel Company
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Helpful?
1Thank Bear D
Liliana_Shkepu, Director of Rooms at Phulay Bay, A Ritz-Carlton Reserve, responded to this review

Dear Bear D, Thank you for taking the time to write a lovely review for us. Your kind feedback regarding your experience being high quality from start to finish means the world to all our ladies and gentlemen. I will certainly pass on your kind compliments to Tanya which she will be most pleased to hear. We do take great...

Izmir Province, Turkey
Reviewed 20 March 2017 via mobile

Very elite hotel courteous staff nice food well made rooms lovely infinite pool very nice seaside bar which serves tasty drinks relaxing spa. good resort with the children also .has butler service also .totally wonderful experience

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Helpful?
Thank pallavi J
Liliana_Shkepu, Director of Rooms at Phulay Bay, A Ritz-Carlton Reserve, responded to this review

Dear pallavi J, I would like to thank you for taking your time to write this wonderful review for us. Your kind comments regarding our hotel, courteous staff, nice food, well-made rooms, lovely infinity pool, tasty drinks at sunset bar and our personalized butler service really do mean so much to all our ladies and gentlemen who take great pride...

Chicago, Illinois
Reviewed 17 March 2017

"Over the top" doesn't begin to describe it! The space was both sumptuous and comfortable. Each villa has an assigned butler -- and ours. Bao, couldn't have been more friendly, solicitous, and helpful. He drove us to dinners in one of the golf carts on the property, but didn't intrude when we wanted to navigate on our own. We had...

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Helpful?
Thank Guy G
Liliana_Shkepu, Director of Rooms at Phulay Bay, A Ritz-Carlton Reserve, responded to this review

Dear Guy G, Thank you very much for kindly taking the time to write this fabulous review for us. We are extremely delighted to hear that your experience with us was nothing less than over the top. Your kind comments regarding the space and comfort as well as your butler Bao’s personalized service really does mean the world to us....

Washington, DC
Reviewed 16 March 2017 via mobile

With only a few of these properties open worldwide but several more about to come online soon, the Ritz Carlton Reserve brand is both impressive and worth a good look if you are in the luxury resort market. Phulay Bay is the first of the RC Reserve properties. Located in fairly upscale Krabi, the RC Phulay Bay is a world...

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Helpful?
1Thank Boodus
Liliana_Shkepu, Director of Rooms at Phulay Bay, A Ritz-Carlton Reserve, responded to this review

Dear Boodus, I would like to firstly thank you for your time in writing this fantastic review for us. You are right saying that Phulay Bay is one of the very first Ritz-Carlton Reserves situated in the most tranquil location of Krabi province, perfect for pure relaxation and escaping the busy touristic areas. We are happy that you enjoyed your...

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Amenities

Highlights
  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Spa
  • Bar/Lounge
  • Breakfast included
  • Free High Speed Internet ( WiFi )
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Spa
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Room Service
  • Business Centre with Internet Access
  • Airport Transportation
  • Breakfast included
  • Dry Cleaning
  • Concierge
  • Children Activities (Kid / Family Friendly)
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Phulay Bay, A Ritz-Carlton Reserve, invites you to experience your own secluded oasis at our luxury resort in Krabi, Thailand. Beyond the limestone mountains that rise from Thailand’s Andaman Sea, the virgin rainforests, and the ethereal beaches and crystal clear waterfalls, you will find a paradise that awaits - Phulay Bay, A Ritz-Carlton Reserve. Our luxury waterfront hotel is one of the world’s most spellbinding destinations and one of the most glorious resorts in Thailand. Stay with us and embark on a voyage of discovery, at our retreat in Krabi, where the natural splendor and charm of the island blends blissfully with an aura of luxury and serenity. Guests access our luxurious sanctuary from Krabi or Phuket Airports, and they at once experience the thrill and convenience of our exotic Phulay Bay waterfront resort. ... more   less 

Additional Information about Phulay Bay, A Ritz-Carlton Reserve

Address: 111 Moo 3, Nong Thale, Krabi Town 81180, Thailand
Region: Thailand > Krabi Province > Krabi Town > Nong Thale
Price Range: €340 - €661 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Phulay Bay, A Ritz-Carlton Reserve 5*
Number of rooms: 54
Reservation Options:
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Also Known As:
Phulay Bay, a Ritz Carlton Reserve Hotel Nong Thale
Ritz Carlton Krabi
Phulay Bay, A Ritz-Carlton Reserve Krabi/Nong Thale
Hotel Style:
#1 Top resorts Hotel in Nong Thale
#1 Spa Hotel in Nong Thale
#1 Luxury Hotel in Nong Thale
#3 Romantic Hotel in Nong Thale
#3 Family Hotel in Nong Thale
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Questions & Answers

Here's what travellers have asked, with answers from Phulay Bay, A Ritz-Carlton Reserve staff and other travellers.
22 questions
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Questions? Get answers from Phulay Bay, A Ritz-Carlton Reserve staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for a room closer to the pool if same cost, but if none available your butler will take you everywhere in the golf cart.”
561sherih, 22 Apr 2017 | Read review
“if you want to go with your family, you have to choose pavilion. but you have to pay extra person. because the room is only for two person”
, 28 Mar 2017 | Read review
“If you have mobility issues, this might not be the hotel for you.”
lizaeth22, 26 Mar 2017 | Read review
“Ocean view rooms are great, the villas next to the beach are much pricier and doesnt have a view.”
robertosO9927FF, 16 Feb 2017 | Read review
“A request for a book light (as used for menus) for reading at night was a plus! Our unit #60 while bit far from the pool and beach.”
Cajasobe, 2 Feb 2017 | Read review
5 of 5