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City Express Ciudad del Carmen

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City Express Ciudad del Carmen
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128 Reviews from our TripAdvisor Community

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Showing 14: English reviews
Reviewed 19 May 2016

We stayed two nights at the City Express hotel in Ciudad del Carmen in the Playa Norte area. The hotel was clean and above average for Mexico. Breakfast was included. The pool was nice as our stay was in May during the hottest time of the year. The hotel is also located across the street from the beach and next...

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Thank Todd W
Reviewed 30 December 2015 via mobile

This is similar to another review on a budget hotel I wrote in Valladolid. Budget means you should expect less but asking for a bathroom that does not have part of the ceiling molded is not asking too much... The positive point of the breakfast was that it was free but I would prefer to pay a bit for something...

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Thank Versavel
marlen c, Guest Relations Manager at City Express Ciudad del Carmen, responded to this review

Dear Versavel, Firstly thank you for your custom and valuable feedback. Please accept my sincere apologies for the inconveniences you were put through, corrective measures have been put in place to avoid reoccurrence. Thank you for taking the time to voice your concerns. It is through such communication that we are given an opportunity to evaluate our performance, and focus...

Seabrook, Texas
Reviewed 29 December 2015

The Hotel is located in an area where you have access to so much. There are restaurants, attractions, the beach and public transportation to take you anywhere! The hotel staff was always friendly and professional. Upon my arrival I was given an option to choose my room, I got one at top with an ocean view, it was awesome. The...

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Thank Jalayola
marlen c, Guest Relations Manager at City Express Ciudad del Carmen, responded to this review

Dear Jalayola, It's such a pleasure to hear that the hotel exceeded your expectations. Glad to hear how all staff made a lasting impression. We look forward to your next visit at Ciudad del Carmen or any other of our hotels. Happy holidays!

Mexico City, Mexico
Reviewed 9 September 2015 via mobile

We stayed for one night and we were so pleased with our choice that we stayed again with the chain but in Villahermosa. The place was really clean and quiet considering it was Saturday. Since the check in we were told about a free breakfast at 7am (from Monday to Friday is at 6:30am), we thought it would be just...

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Thank AlexaMend
marlen c, Guest Relations Manager at City Express Ciudad del Carmen, responded to this review

Dear Alexa Thank you for contacting City Express Hotels, for us it was a pleasure to make you feel like home and live the experience to stay with us. It is pleasurable to know that the hotel accomplished with your High expectative. Thank you for your comments and we hope to see you soon.

Ciudad del Carmen, Mexico
Reviewed 31 July 2015

The Hotel Staff was really accomodative, facilities was general perfect hotel was not to big but you feel really relax, The one Good thing is really close to the Beach ( PLAYA ) that you walk,jogging,its reallynice,The food service was good, Hotel Front attendant do their job more than you expected. Excellent Service Keep it up...

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Thank Arnold D
marlen c, Guest Relations Manager at City Express Ciudad del Carmen, responded to this review

Dear Guest Thank you for contacting City Express Hotels, for us it was a pleasure to make you feel like home and live the experience to stay with us. It is pleasurable to know that the hotel accomplished with your High expectative. Thank you for your comments and we hope to see you soon.

Tabasco, Mexico
Reviewed 31 July 2015

i had a nice stay in the hotel city express and i loved it cause it was close to the beach. In the front desk everybody was so nice they where with a nice smile and the breakfast was so good and a nice ubication.

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Thank Mayi S
marlen c, Guest Relations Manager at City Express Ciudad del Carmen, responded to this review

Dear Guest Thank you for contacting City Express Hotels, for us it was a pleasure to make you feel like home and live the experience to stay with us. It is pleasurable to know that the hotel accomplished with your High expectative. Thank you for your comments and we hope to see you soon.

Reviewed 13 January 2015

I love this hotel, it has a great location really close to the beach and restaurants!! Vey clean and the workers are very nice. I had an event last month and they did everything posible for it to be perfect!!!

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1Thank Cinthia M
Marlen C, Guest Relations Manager at City Express Ciudad del Carmen, responded to this review

Dear Cinthia , Thanks for contact us we are thanks for your comments and its plased to know that the Hotel City Express Ciudad del Carmen did with your expectatives of comfort and service and make you very comfortable Looking foward for your next visit soon

Oklahoma
Reviewed 10 November 2014

The hotel it´s located in one of the best zones Ciudad Del Carmen has, a few feet away from the beach. I´m a green thinker so recycle is one of my priorities. They have recycle disposals all over the hotel for organic and non organic, The hotel is very clean has such a great environment around plants nice grass, and...

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Thank Emily K
Marlen C, Guest Relations Manager at City Express Ciudad del Carmen, responded to this review

Dear Emily , Thanks for contact us we are thanks for your comments and its pleased to know that the Hotel City ExpressCiudad del Carmen did with your expectatives of comfort and service and make you very comfortable Thank you very much and hope to see you there at other times

Reviewed 8 August 2014

I have seen other reviews and I agree that the staff is not very welcoming, especially in the desk. However, the cleaning staff is very trusted, despite they used to get into the room even when I was asking for privacy, a point to improve. Everything else is just what is expected from an economic chain. Room was clean and...

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Thank ArmandoEsquivel
Marlen C, Guest Relations Manager at City Express Ciudad del Carmen, responded to this review

Dear Armando, Thank you for contacting us, it is a pleasure to know that your stay at City Express Ciudad del Carmen comply with your expectatives and our standars of service and quality make you feel confortable. Looking foward for your next visit soon

Guadalajara, Mexico
Reviewed 25 February 2014

We arrived at 2:45pm when check-in is supposed to be at 3pm. Usually hotels are accommodating, but the City Express employees behind the desk just kept going about their "work" and avoided eye contact after telling me check in was at 3pm. We stood with our confirmation information in front of the desk until one of the employees begrudgingly took...

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Thank iaheilman
Marlen C, Guest Relations Manager at City Express Ciudad del Carmen, responded to this review

Dear Guest First of all I want to offer you an apology for any inconvenience during your stay in reference with the incident with the service the reception as this helps us to identify our areas of opportunity and work on them to improve the quality of our services. Waiting us the chance to have your preference and serve you...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Free Breakfast
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
Room types
  • Family Rooms
  • Non-Smoking Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Shuttle Bus Service
  • Room Service
  • Free Breakfast
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Multilingual Staff
  • Conference Facilities

Additional Information about City Express Ciudad del Carmen

Address: Blvd. Playa Norte Lote 1 s/n esquina Av. Juarez | Col. Justo Sierra, Ciudad del Carmen 24144, Mexico
Region: Mexico > Yucatan Peninsula > Campeche > Ciudad del Carmen
Price Range: €41 - €52 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — City Express Ciudad del Carmen 3*
Number of rooms: 129
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Hotel Style:
#2 Business Hotel in Ciudad del Carmen
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Questions & Answers

Here's what travellers have asked, with answers from City Express Ciudad del Carmen staff and other travellers.
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Questions? Get answers from City Express Ciudad del Carmen staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“ask for "Vista al Mar" ocean view they are awesome”
  • City View  Other side...
  • view from room
  • ocean/beach view from my room
  • big bright window loved it!
 of 5 bubbles Jalayola, 29 Dec 2015 | Read review
“please come visit this hotel is woderful”
 of 5 bubbles arnoldd429, 31 Jul 2015 | Read review
“i very good cuase its close to the beach everybody loves it”
 of 5 bubbles 417mayis, 31 Jul 2015 | Read review
“If you are gentle and respectful everything is possible. I nicely ask for a room with a beach view. They didnt have available the day I arrived but they moved me over the day after, asking me first of course”
 of 5 bubbles 977emilyk, 10 Nov 2014 | Read review
“Ask for an upper room, I was on the 5th floor out of 6 and the view to the beach was awesome, this is good for an obligated afternoon stay in the room. The sunset is incredible int his location.”
 of 5 bubbles ArmandoEsquivel, 8 Aug 2014 | Read review
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