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All reviewsnice poolswimming poolcultural museumpublic marketnormal hotelc worked greatroom facing the poolthe main streetcentral locationspoke very good englishfitness centercoconut shrimprooms are comfortableother hotelsado bussecure parkingmaya museum
My boyfriend and I call this hotel our home in Chetumal, because that is exactly how the staff make us feel. We had stayed there for 4 nights during the end of year holidays for 2016/2017 and I wrote a review for that trip. We...More
Thank Aitiana S
Response from Nicte M, ventas at Capital Plaza HotelResponded 1 week ago
Dear Aitiana S,
We appreciate your comments about our hotel. It makes us proud to meet the needs of our customers in the best way we can. If you are going to return to our town, do not hesitate to call us.
This place tries really hard. Great staff, especially the doorman. Everyone was friendly and helpful.
Location is great - right across from the highly recommended Museum of Mayan Culture.
Pool is nice. Internet was slow. Clean. Secure parking.
For tourists, Chetumal is a place for...More
1 Thank MattandLady
Response from Nicte M, Ventas at Capital Plaza HotelResponded 1 week ago
Thank you for taking the time for recommending our hotel to other travelers. I am sure that all our hotel staff enjoyed attending to your needs as much as you enjoyed your stay. We will keep in mind your remark about the internet...More
There is not much to do in Chetumal. We stayed for one night waiting for our flight. The hotel is nice but nothing special. The rooms are comfortable and rather clean but we felt some mold smell in our double. I didn't plan to use...More
Helpful well-informed staff. Hotel is clean with quiet and comfortable rooms. Nice lobby area. Clean swimming pool with tables on the deck and lounge chairs poolside. Well maintained fitness center. Large, secure parking lot.
Since we got at the hotel, the 4 days of our stay the pool was out of service however we had to pay the whole rent $1,200 MX per night. Also the room provided was in front of the pool area were the construction workers...More