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Krystal Pachuca

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04/06/2017 05/06/2017
1 room 2 adults 0 children
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Krystal Pachuca
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104 Reviews from our TripAdvisor Community

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Showing 18: English reviews
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Reviewed 20 March 2017 via mobile

A/C was not good so if you turn it on you'll get a warm room, parking lot is small and some spaces are narrow. Room service menu is not enough and some of the options are not available and if you think about it, it is expensive. TV channels options are very few and some of them are not broadcasted...

Thank Miguel P
Reviewed 19 November 2016 via mobile

The location is easy to find... The hotel in general is average, these is the second time I stay here, because it is easy find a holyday inn on internet and is 15 min from the University Autonoma de Hidalgo by car. The food ok, the service ok. The parking lot, tight to pass, but with enough places.

Thank Mauricio A
IHGService, Guest Relations Manager at Krystal Pachuca, responded to this review

Dear Mauricio A, Thank you for staying with us and providing feedback on your experience with us. I am glad to read that you regarded our location easy to find, accessible to the University and found our service and food to be good. On the other hand, it is to my regret that you find the hotel only at average...

Reviewed 8 November 2016 via mobile

We stayed at Holiday Inn for one night. We loved the location of the hotel. It's 3 minute walk to the main terminal bus in Pachuca. check in was simple and easy. We didn't have time to see the pool. Rooms are nice and clean, they provide bottle of water, free WiFi, restaurant was ok.

Thank rudy1717
Beeville, Texas
Reviewed 31 July 2016

We stayed one night in this modern hotel while traveling between attractions in Hidalgo and had a nice experience. The lobby is spacious and great for meeting friends. The pool was clean and inviting. Our room was away from the open atrium area so was quiet. Breakfast at the restaurant was excellent, serving hot traditional foods, fruit, yogurt, a variety...

Thank Carol W
Cancun, Mexico
Reviewed 9 June 2015

Thought maybe the Pachuca Holiday Inn would have improved, however, the construction is not conducive for those who want to rest. The hotel is build around the atrium and is noisy. Rooms are very worn and old. The suite we stayed in was very, but very run down. Roomy, but very run down and cheap looking. Great price if you...

Thank Drew S
IHGCare, Guest Relations Manager at Krystal Pachuca, responded to this review

Dear Drew S, Thank you for taking the time to leave a review of our property. We strive to provide the best possible experience and it is great to read from our guests on how we are doing. We are truly sorry for the conditions and noise challenges you experienced during your stay. We take all feedback seriously and your...

Candiac, Canada
Reviewed 29 May 2015

The worst hotel to stay in Pachuca.... Bad welcoming at check-in, wi-fi/internet not working properly... Cleanliness to be review.... Really not to Holiday Inn standard worldwide..... This hotel is really in needs of a major retrofit to bring it to an acceptable level of Holiday Inn hotel...

Thank Benoit B
IHGCare, Guest Relations Manager at Krystal Pachuca, responded to this review

Dear Benoit B, Thank you for taking the time to write a review about our hotel. It is regrettable to hear that some aspects of our hotel fell below your expectations. I apologize for any inconvenience you may have experienced at check in and with the WiFi service provided. Please be assured that your comments are taken into account and...

Madison, Wisconsin
Reviewed 22 March 2015

This is a very nice and comfortable hotel in Pachuca, although it is nowhere near the city center or the university. The lobby is open and airy and a nice place to meet. The staff is quite friendly. The rooms are enormous, including the bathrooms. The bathrooms contain a razor, toothbrush, toothpaste, etc. for those who may have forgotten their...

Thank countryeditor
Reviewed 19 September 2013

The staff are welcoming and friendly. The rooms are comfortable but a little dark. The bathrooms are tiny. Hotel breakfast was good and Wifi is free in all areas of hotel. Its not in the most attractive area of the City.

IHGCare, Guest Relations Manager at Krystal Pachuca, responded to this review

Dear CUNKEN, First of all, we like to thank you for having chosen our hotel and we also like to thank you for having taken the time to share your valuable comment with us. Guest comments like yours are paramount for allowing us to focus our attention where guests’ feel it is necessary. We always encourage our guests to let...

Chinnor, United Kingdom
Reviewed 29 April 2012

I was on a botanical field trip with 9 others, and had flown overnight to Mexico City. Pachuca was our first stop, and when we arrived at about 9:30am, the hotel greeted us and let us occupy our rooms. After a quick shower, we were off plant hunting and back at about 7pm. We met up for dinner in the...

1Thank Just-retired-couple
Warsaw, Poland
Reviewed 10 February 2012

Holiday Inn Pachuca offers the most useful and regular place to sleep for business travelers and short-term visitors in town. Rooms are nice, standard is kept, breakfast included. Beds are very comfortable. Generally, very good option to stay in this town.

Thank Antipop

52 photos of this hotel

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04/06/2017 05/06/2017
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  • Restaurant
  • Pool
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free Parking
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Business Centre with Internet Access
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Free Parking
  • Dry Cleaning
  • Meeting Rooms
  • Self-Serve Laundry
  • Babysitting
  • Breakfast Available
Official Description (provided by the hotel)
Descripción del Hotel Inglés Relax at our glass-roofed central lobby lounge and enjoy local dishes at its adjacent Restaurant. Attend business matters at the Business Center with complimentary high-speed Internet access. Bond with your family in our heated indoor pool with a children playground besides it, and go for an invigorating workout at the fully equipped Fitness Center. Additionally, we offer on-site guest self-laundry facilities. ... more   less 

Additional Information about Krystal Pachuca

Address: Boulevard Javier Rojo Gomez No 104 | Lomas Residendial, Pachuca 42094, Mexico (Formerly Holiday Inn Pachuca Hotel)
Region: Mexico > Central Mexico and Gulf Coast > Hidalgo > Pachuca
Price Range: €52 - €74 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Krystal Pachuca 3*
Number of rooms: 124
Reservation Options:
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Also Known As:
Holiday Inn Pachuca
Pachuca Holiday Inn
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Questions & Answers

Questions? Get answers from Krystal Pachuca staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“No good rooms at this location”
777drews, 9 Jun 2015 | Read review
“Avoid this hotel until major renovations are done...”
benoitb600, 29 May 2015 | Read review
“Take a taxi to city center to get the real feel of Pachuca.”
  • Spacious rooms
countryeditor, 22 Mar 2015 | Read review
“in order to get the best room go somewhere else!”
lokillo3259, 7 Aug 2011 | Read review
“Stay somewhere else”
geoqwest, 8 Apr 2011 | Read review
5 of 5
US$70* /night
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Prices are for 1 room, 2 adults
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