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Hermes Palace Hotel

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166 Reviews from our TripAdvisor Community

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Showing 90: English reviews
Level Contributor
14 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 21 August 2016 via mobile

I stayed in Hermes palace hotel for 3 days and I couldn't ask for more. It's strategically located in the center of the city, so it's easy to go everywhere, and in the evening you can have dinner in local cafes, as in coffee shop, that's open in the neighbourhood. If you wanna travel around the city, you can go... More 

Helpful?
1 Thank Didianan
Hermes-Palace-HotelB, General Manager at Hermes Palace Hotel, responded to this review

Dear Mr. Didianan, Deeply appreciate for your comment in Tripadvisor, Thank you for staying with us, We glad that you overall enjoy your stay with us. Hoping to welcome to you back again soon to Hermes Palace Hotel Banda Aceh. With my very best regards, Munas General Manager More 

Level Contributor
30 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 3 August 2016 via mobile

I stayed here for 6 nights, and felt comfortable. I wouldn't find another hotels since I in love with this hotel for staying more than 3 nights. There's bathtub-relaxing in it was priceless after having tired day working-, cable TV, large room and comfy beds, what else could I ask for. Well, the food was soo average but no problem... More 

Helpful?
1 Thank elfridaz i
Hermes-Palace-HotelB, General Manager at Hermes Palace Hotel, responded to this review

Dear Elfridaz I, Deeply appreciate for your comment in Tripadvisor, Thank you for staying with us, We glad that you overall enjoy your stay with us. Hoping to welcome to you back again soon to Hermes Palace Hotel Banda Aceh. With my very best regards, Munas General Manager More 

Level Contributor
79 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 27 July 2016 via mobile

I had a pleasant stay during my trip in Aceh. The room is very nice and the food was amazing. The staff were very nice and accomodate all the request. The only stars hotel in Aceh that i can recommend to you

Helpful?
1 Thank naomiind
Hermes-Palace-HotelB, General Manager at Hermes Palace Hotel, responded to this review

Dear Naomiind, Appreciate and thank you so much for your value comment in Tripadvisor. We are happy to hear that you had a great time with us, hoping to welcome you back soon to Hermes Palace Hotel Banda Aceh. With my very best regards, Munas General Manager More 

Surabaya, Indonesia
Level Contributor
58 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 13 July 2016

The name is a palace, but uncomparable to even two star chained hotel. But its okay, be remembered, its Banda Aceh. But if you want an hotel to sleep in Banda Aceh, with Banda Aceh consideration, for me it's very okay. The boulevard is okay. It is easy, from here, to reach the city bustling, the airport, the main goernment... More 

Helpful?
Thank hitapriyas2015
Hermes-Palace-HotelB, General Manager at Hermes Palace Hotel, responded to this review

Dear Hitariyas2015, Thank you for staying with us and sharing your feedback on the guestcomment in Tripadvisor. We are happy to hear that you had a great time with us, hoping to welcome you back soon to Hermes Palace Hotel Banda Aceh. With my very best regards, Munas General Manager More 

Level Contributor
39 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 11 July 2016 via mobile

This is not our first time staying here but I'm giving a 1 star so the management would notice. Hermes Palace is one of only a handful hotels allowed to have swimming pools in Aceh, but the water was so dirty and murky, that we could not see the bottom of the 1.5m deep pool and a girl almost drowned... More 

Helpful?
Thank Adhen R
Hermes-Palace-HotelB, General Manager at Hermes Palace Hotel, responded to this review

Dear Adhen R, Appreciate and thank you so much for your value comment on the Tripadvisor. We are happy to hear that you had a great time with us, however we regret for some thing wrong on our pool facility. We have investigated the problem with our team to prevent it from happening again. We hope to see you soon... More 

Travellers are raving about these Banda Aceh hotels

Jakarta, Indonesia
Level Contributor
146 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 81 helpful votes
Reviewed 19 June 2016

Hermes hotel is one of the best hotel in Banda Aceh. It is strategically located in the city center helping you to reach the academic, commercial, and administration complex. This hotel is surrounded by a number of local cafes and restaurants. The building is a bit old. Hot water is reliable. Cleanliness is fine. Air conditioning run perfectly. Wireless wifi... More 

Helpful?
Thank Lsaml K
Hermes-Palace-HotelB, General Manager at Hermes Palace Hotel, responded to this review

Dear Lsaml K, Appreciate and thank so much for yur value comment in Tripadvisor. We are glad that you overall enjoy your stay with us, hoping to welcome you back soon to Hermes Palace Hotel Banda Aceh. With my very best regards, S Munas General Manager More 

Jakarta, Indonesia
Level Contributor
28 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
Reviewed 18 May 2016

I've been told that this is the best hotel and often become the venue for hip events in Banda Aceh. However, I found that the service is quite poor. It took 3 staffs just to do payment at the restaurant. The 1st one didn't help at all, just stood by the cashier, looking pretty, and tell us to wait. Well... More 

Helpful?
Thank miranda r
Hermes-Palace-HotelB, General Manager at Hermes Palace Hotel, responded to this review

Dear Miranda R, Appreciate and thank you so much for your value comment in Tripadvisor. on behalf of the Hermes Palace Hotel Banda Aceh, I am the General Manager would like to ask some apologize on poor servers happened to you during you stay with us. I had done with our internal investigated to the staff concern, and take some... More 

Bandung, Indonesia
Level Contributor
180 reviews
78 hotel reviews
common_n_hotel_reviews_1bd8 96 helpful votes
Reviewed 16 May 2016

This hotel is one of not so many good hotels in Banda Aceh. The location is in the city center and hotel facilities is consider very good. It has swimming pool and several meeting room and a ball room. I stayed in this hotel for business trip and stayed in room 223. The room is spacious, but too bad the... More 

Helpful?
Thank Indra M
Hermes-Palace-HotelB, Director of Sales at Hermes Palace Hotel, responded to this review

Dear Pak Indra M, Appreciate and thank you so much for your value comment in Tripadvisor. I am so sorry for uncomfortable stay during you were in Hermes Palace Banda Aceh, we had discussed with our department concern to be more concern when we will do the football match in the big screen in our pool area. Hope your still... More 

Level Contributor
10 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 23 April 2016 via mobile

I was stay few times on this hotel for business trip and what I love is this hotel ? currently they accepted AMEX card, before they only accepted VISA or mastercard. the room is good and clean. their restaurant is very delicious, I love the taste, spicy mix with aceh traditional ingredients. but minus is : 1. Internet connection their... More 

Helpful?
Thank dodi a
Hermes-Palace-HotelB, General Manager at Hermes Palace Hotel, responded to this review

Dear Mr. Dodi A, Appreciate and thank you so much for your value comment in Tripadvisor. We are now upgrading our internet quality as well as the others like carpet corridor, wallpaper and ballroom carpet by the end of this May 2016, I am so sorry for your bad smelly of smoke when your last visit with us, hope it... More 

Jakarta, Indonesia
Level Contributor
35 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed 20 April 2016

Its named the best hotel in town by literally everybody, but its actually juat the best you can get there. Don't expect anything fancy and over the top facilities. Its a nice regular hotel, comfortable regular size room and bathroom. Breakfast option rather limited, and as any other hotel in Aceh, no bar is available.

Helpful?
Thank Agung S
Hermes-Palace-HotelB, General Manager at Hermes Palace Hotel, responded to this review

Dear Pak Agung S, Appreciate and thank you so much for your comment in Tripadvisor. we will do upgrade our facility as well as the quality of service, we also plan to change our carpet corridor and corridor wallpaper. Hope that our Hermes Palace Hotel Banda Aceh will become your temporary home for your next visit to Aceh. With my... More 

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Free Parking
  • Spa
  • Free Breakfast
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Smoking rooms available
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Airport Transportation
  • Free Breakfast
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Shuttle Bus Service
  • Business Centre with Internet Access
  • Laundry Service
  • Conference Facilities
  • Babysitting

Additional Information about Hermes Palace Hotel

Address: Jl. T. Panglima Nyak Makam, Banda Aceh, Indonesia
Region: Indonesia > Sumatra > Aceh > Banda Aceh
Price Range: €68 - €131 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Hermes Palace Hotel 3.5*
Number of rooms: 159
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Questions & Answers

Here's what travellers have asked, with answers from Hermes Palace Hotel staff and other travellers.
3 questions
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Questions? Get answers from Hermes Palace Hotel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“5th floor has AC problems”
 of 5 bubbles DMak95, 15 Feb 2016 | Read review
“They provide non smoking room. Choose room away from elevator, the hotel is crowded.”
 of 5 bubbles wahyup871, 13 Sep 2015 | Read review
“pool view is better than road view. higher level room is always better.”
 of 5 bubbles H2711MOcarolinem, 10 Sep 2015 | Read review
“They have "non-smoking rooms/floor" on the top floor (5th)”
 of 5 bubbles TaufekZ, 13 Aug 2015 | Read review
“Second floor has muh better internet”
  • Might have second thoughts after seeing the tub water.
 of 5 bubbles M9703TSwilliamd, 7 Aug 2015 | Read review
5 of 5
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