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Novotel Balikpapan

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444 Reviews from our TripAdvisor Community

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Showing 315: English reviews
Jakarta, Jakarta Raya, Indonesia
Reviewed 19 August 2016 via mobile

Great place for weekend break. Facilities need to be upgraded. Fair cleanliness. Average modern architecture. Great breakfast options. Best location! I always love their rooms overlooking the ocean or the pool. The gym also nice with a very pleasant trainers. Loved the spa also.

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Helpful?
Thank Gina L
Novotel B, Front Office Manager at Novotel Balikpapan, responded to this review

Dear Gina L, Thank you for sharing at TripAdvisor. We are glad to have a positive review from you. I'll share this to all team for our motivation to always giving our guest feel welcome. And we will take action directly to what you mentioned regarding facilities & cleanliness, We will ensure your next visit to Novotel Balikpapan would be...

Jakarta, Indonesia
Reviewed 31 July 2016

My children has always excited about their swimming time at every hotel, I just spent one night at the hotel because it was a short trip (transit). But when I went to the pool with my daughter at 4 PM local time, which is my best time to swim, I found the water was dirty and greeny, and the officer...

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Helpful?
Thank arifsatriya
Novotel B, General Manager at Novotel Balikpapan, responded to this review

Dear Arifsatriya, On behalf of the General Manager Mr. Neil Gow & Novotel Management, I would like to sincere our apologize for your experience when staying with us. I can assure you the necessary actions have been taken. As an ACCOR loyalty member we don't want to loose you as our valuable guest & we will ensure your next visit...

Jakarta
Reviewed 22 July 2016 via mobile

No doubts so far best accomodation for business purposes great service, friendly staffs and good food. The internet connection is always superb never found any issues. The swimming pool was good place to chill out after work. But breakfast has been degrading although still at good variety.

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Helpful?
Thank MikeDjojo
Novotel B, Front Office Manager at Novotel Balikpapan, responded to this review

Dear MikeDjojo, Thank you for sharing your review at TripAdvisor. it is very delighted to know your experience was so positive. Hopefully Novotel can always be a choice of accommodation in Balikpapan . And we wait to welcome you back very soon. Regards, Jurice Elviera M. Front Office Manager

Singapore, Singapore
Reviewed 18 July 2016

Very friendly and helpful front desk and all staff at the entrance. They make me feel very welcome which I truly appreciate. Breakfast is ok but there is room for improvement. Lunch and Dinner ok. I will definitely stay at Novotel again on my next trip to Balikpapan.

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Helpful?
Thank oajohn
Novotel B, Front Office Manager at Novotel Balikpapan, responded to this review

Dear Oajohn, Thank you to post your review at Trip Advisor. We are glad to know that your recent experience at Novotel Balikpapan met your expectation. The positive comment like this that can motivate our staff to keep the standard of the feel welcome, however we have to work on our room improvement. We will take necessary action into it...

Jakarta, Indonesia
Reviewed 14 July 2016 via mobile

Stayed one night at deluxe room. This hotel is located in the center of the city and makes it easier for us to go everywhere. The room is spacious and fits perfectly for the four of us. For family with young children like us, the kidds could have breakfast with no additional charge. One drawback about the room is just...

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Helpful?
Thank Maya D
Novotel B, Front Office Manager at Novotel Balikpapan, responded to this review

Dear Maya D, Thank you for your review at Trip Advisor, we glad to know your experience met your expectation. We will wait to welcome you & your family back to Novotel Balikpapan. And we have taken necessary action to fix the air cond as well. Regards, Jurice Elviera M. Front Office Manager

balikpapan
Reviewed 11 July 2016

This time i got a great and enjoyable stay. As accor platinum member i got all the benefit here. room upgrade, vip treatment. and thanks to Miss Elviera that very helpfull with my reservation. keep up the good works.

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Helpful?
Thank tjong1983
Novotel B, Front Office Manager at Novotel Balikpapan, responded to this review

Dear Tjong1983, Thank you for sharing your positive review at TripAdvisor. We are so happy that you found enjoyable stay while staying at Novotel Balikpapan. Your comment will always motivate us in providing service feel welcome. Wish to welcome you back in the near future. Regards, Jurice Elviera M. Front Office Manager

Eunice, Louisiana
Reviewed 6 July 2016 via mobile

I have visited this hotel for the last 3 years and unfortunately it has gotten worse each time. The room we were in was in sad condition with stained carpet, a dirty bathroom, window shade in bathroom tied down with shower curtain hangar, etc. The breakfast selection has decreased significantly as well. In the center of the breakfast dining area...

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Helpful?
Thank Ed4020
Novotel B, Front Office Manager at Novotel Balikpapan, responded to this review

Dear Ed4020, Thank you for bringing all the points to our attention. On behalf of the General Manager & Novotel Management I would like to sincere our apologies your last visit was not in the standard Novotel Brand. We take steps to make better look of room condition & any hotel area. Preventive Maintenance Program more intensively, mock up room...

Reviewed 5 July 2016

I stayed there for a few nights when on a business trip in May. When I got to my room I noticed stains on my bed sheets and the glass wall between the bathroom and bedroom was filthy and had mildew all over it. The water was bright yellow. I managed to change rooms but the next one was just...

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Helpful?
Thank Andrew K
Novotel B, Front Office Manager at Novotel Balikpapan, responded to this review

Dear Andrew K, Thank you for bringing all the points to our attention. On behalf of the management I would like to sincere our apologize your last visit did not met your expectation. As an hotel that already exist for some years we understand we need to take some action properly to improve the building, quality service & product. And...

Jakarta, Indonesia
Reviewed 23 June 2016 via mobile

I had an enjoyable stay in Novotel Balikpapan, the place has a nice ambience along with great service. The room is clean and decent. However, the opening hour of both the fitness center and swimming pool should have been longer, they open so late and yet close so early. Another thing to say is the quality of the breakfast buffet,...

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Helpful?
Thank James S
Novotel B, Front Office Manager at Novotel Balikpapan, responded to this review

Dear James S, Thank you for bringing us some points to our attention, we have taken necessary action to improve it. Pest Control treatment more intensive every week & breakfast quality is monitoring by our chef. Wish we could welcome you back at Novotel Balikpapan & we can ensure you will experience better than your last visit. Regard, Jurice Elviera...

Luwuk
Reviewed 15 June 2016

Staying for two nights while visiting Balikpapan for business trip. Great quality service and assistance from all the staff. Food quality is excellence with a lot of variation. However, I should say that the hotel building needs a lot of renovation. I’m staying in executive-non smoking floor, and the room is below my expectation for Novotel hotel room standard. Other...

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Helpful?
Thank VhistaClaudya
Novotel B, Front Office Manager at Novotel Balikpapan, responded to this review

Dear Vhista Claudya, Thank you to share your experience and feedback at TripAdvisor. It is a pleasure for us to receive this positive feedback regarding our staff & FB. I will share your comment to our team, I'm sure that this will motivate us to keep giving better service to the customer. In regard to the hotel building, it is...

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Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Free Parking
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
Food & drink at the hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free High Speed Internet ( WiFi )
  • Free Internet
  • Public Wifi
Services
  • Business Centre with Internet Access
  • Room Service
  • Free Parking
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Children Activities (Kid / Family Friendly)
  • Laundry Service
  • Multilingual Staff
  • Babysitting
Official Description (provided by the hotel)
The Novotel Balikpapan is a 5 star hotel located in the centre of Balikpapan. The ideal choice for business trips and holidays alike, the hotel features 198 rooms and offers a range of conference facilities. Enjoy a choice of two restaurants, relax witha drink in one of our three bars and unwind with our swimming pool and fitness centre. The Novotel Balikpapan is centrally located close to shops and the entertainment precinct. ... more   less 

Additional Information about Novotel Balikpapan

Address: Jl. Brigjen Eri Suparjan no. 2, Balikpapan 76112, Indonesia
Region: Indonesia > Kalimantan > East Kalimantan > Balikpapan
Price Range: €35 - €45 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Novotel Balikpapan 4*
Number of rooms: 198
Reservation Options:
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Also Known As:
Novotel Balikpapan Hotel Balikpapan
Balikpapan Novotel
Hotel Style:
#6 Luxury Hotel in Balikpapan
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Questions & Answers

Here's what travellers have asked, with answers from Novotel Balikpapan staff and other travellers.
3 questions
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Questions? Get answers from Novotel Balikpapan staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“See view rooms”
 of 5 bubbles NabilA_12, 30 Aug 2016 | Read review
“this is a tale of two hotels - old and tatty on the lower and modern and bright on the upper levels”
 of 5 bubbles melissakatea, 25 May 2016 | Read review
“Not really enjoy”
 of 5 bubbles inditg, 21 Mar 2016 | Read review
“do not stay here go next door to the new IBIS”
  • peeling window stickers due to damp in room
  • dirty light fitting
  • wet and mouldy wall
 of 5 bubbles mafmeijer, 4 Mar 2016 | Read review
“It's good enough”
 of 5 bubbles 717handyw, 8 Feb 2016 | Read review
5 of 5
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