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Harare Road Lot 1 Bon Brae Farm Christmas Pass, Gweru 263 542 Zimbabwe
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Traveller (39)
Room & Suite (4)
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About

#2 of 14 in Gweru
Location
Cleanliness
Service
Value
Neatly thatched chalets with a touch of modernization, home to the only Chinese restaurant in Gweru and the flagship of The Village Lodes Group is The Village Lodge. It is located along the Harare Road, 5 kms from the CBD.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Hot bath
Bar / lounge
Children Activities (Kid / Family Friendly)
Shuttle bus service
Business Centre with Internet Access
Conference facilities
Wifi
Restaurant
Breakfast available
Banquet room
Meeting rooms
Non-smoking hotel
Laundry service
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Room features
Air conditioning
Room service
Minibar
Refrigerator
Room types
Non-smoking rooms
Suites
Family rooms
Smoking rooms available

Location

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51Reviews7Q+A14Room tips
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Nyadzie P wrote a review Aug 2016
Harare, Mashonaland East, Zimbabwe3 contributions1 helpful vote
A very good stay.. My room was comfortable and very clean.Had shower and bath tub.. The meals were all good..Staff very helpful and very cheerful... The only challenge was the tv channels which were had not much variety. otherwise the place is a good place to stay
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Date of stay: August 2016
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Response from TheVillageLodges, Manager at The Village Lodge
Responded 24 Aug 2016
Good Afternoon Nyadzie P Thank you for choosing to stay with us at The Village Lodge. We appreciate the time you took to review us online. Thank you very much for the positive and encouraging feedback. We are glad that you had a memorable stay. May we also take this opportunity to apologise for the gap in service you experienced. We noted your displeasure regarding the variety in TV Channels that is limited. At the moment we have 8 channels that are broadcasted in the rooms but next time, in the event that you would want a different channel, please get in touch with our Reception Desk . However ,our short term plan is that we have more channels showing so that our guests are spoilt for choice. Once again we thank you for your valued feedback as it allows us to rectify areas of concern. We look forward to hosting you again on your next visit. Kind Regards,
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christinesithole81 wrote a review Aug 2016
Harare, Zimbabwe1 contribution1 helpful vote
I stayed for a night over the Heroes holiday. Clean rooms. Serene environment, for a town like Gweru l would recommend anyone to stay there. My disappointment however is that l forgot something there and to date no-one got hold of me or my husband to advise that they are in position of my belongings. No telephone number on the internet to get hold of them!!!
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Date of stay: August 2016
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Response from TheVillageLodges, Manager at The Village Lodge
Responded 23 Aug 2016
Good Afternoon Christinesithole81 Thank you for choosing to stay with us at The Village Lodge. We also appreciate the time you took to review us online. Thank you very much for the candid feedback . We are glad that you found the rooms to be clean and the environment to be serene. We also took note note of your feedback concerning lost and found items. Our procedure is that we keep all forgotten items and guests either pick them up on their next travel or we agree on a means to send to the guest. Ma'am, if you may, kindly furnish us with the following details : 1. The Room Number/ Name you were in 2. The item(s) that you forgot. 3. The specific date(s )that you stayed with us. We engaged the housekeeping department and with the information requested above, investigations can be done more thoroughly . Furthermore, may you please send us a text or whatsapp message on the following number so that we are able to contact you + 263 783 692 429. However, we would like to sincerely apologize for the inconvenience this may have caused you. We always strive to make sure our guests have the best possible stay. Please allow us to recover on your next visit to Gweru as we value your business support. Kind Regards
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multitrips wrote a review Aug 2016
Santa Monica, California212 contributions122 helpful votes
Sure, there are problems here. The rooms are basic and some things don't work (the lock on our door for example). However everyone tries so hard to try and make guests happy that it covers some of the cracks - we were moved immediately. The beds are comfortable, rooms are big and warm, it has a lot going for it. The restaurant on site serves huge portions with a smile and the beer is good. Come with lowered expectations and I think you'll be pleasantly surprised.
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Date of stay: August 2016
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Response from TheVillageLodges, Manager at The Village Lodge
Responded 23 Aug 2016
Good Afternoon multitrips Thank you for choosing to stay with us at The Village Lodge. We also appreciate the time you took to review us online. Thank you very much for the candid feedback . We are glad that you enjoyed your stay from the bed, room size right to huge portions and the good beer at the restaurant. We also took note note of your feedback concerning the lock on the door. We engaged the maintenance department and they suggested that we replace the locks and keys so as to avert situations like these. We are in the process of doing this. We strive to ensure that our guests are as comfortable as possible during their stay with us thus we sincerely regret any inconveniences caused. We value your business support and look forward to hosting you again on your next visit to Gweru. Kind Regards
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Musa Nathan MUPFEKERI wrote a review Aug 2016
Harare, Zimbabwe314 contributions55 helpful votes
For Zimbabwean standards...it's the best place in Midlands to stay. Mosquito infested during rainy seasons they need to do something. A few shortfalls that have made the place average. Chinese food not bad. Breakfast is okay. Room for improvement.
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Date of stay: February 2016
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Response from TheVillageLodges, Manager at The Village Lodge
Responded 23 Aug 2016
Good Afternoon 357musam Thank you for choosing to stay with us at The Village Lodge. We also appreciate the time you took to review us online. Thank you very much for the positive, encouraging and candid feedback . We took note note of your feedback concerning mosquitoes and the few other shortfalls that have made our place average. It is our goal that we are always on top of our game thus we are very appreciative that you pointed out the areas that need improvement. We engaged the Food and Beverages Department and urged them to be more creative and innovative in their menus so that we move away from being average. We would like to sincerely apologize for the inconvenience this may have caused you. We always strive to make sure our guests have the best possible stay. Once again thank you for the feedback and your business support. We look forward to hosting you on your next visit to Gweru. Kind Regards
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Mary U wrote a review Jun 2016
5 contributions2 helpful votes
The Surbaban Village is form twin peaks and the same with the Village Lodge. I stayed there for two days and it was the worst nights of our life. The place is nice, the rooms are not bad , with very nice bedrooms. However i felt the place to be very scary. Myself and my team member we had almost similar horrific dreams and we had to spend one night in one room together. I wouldn't sleep or book at this place again. It may have been coincidence but i was dsiappointed
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Date of stay: May 2016
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Response from TheVillageLodges, Manager at The Village Lodge
Responded 25 Aug 2016
Good Afternoon Mary U Thank you for choosing to stay with us at The Suburban Village in June. We also appreciate the time you took to review us online. Thank you very much for the positive, encouraging and candid feedback . It is pleasing to note that you appreciated the rooms and the place in general. We also took note of your feedback concerning the bad vibe that you felt during your stay. We are still trying to establish where that could have emanated from , could it have been a movie you watched or something that you were not quite happy with that could have caused this? We always strive to make sure our guests have the best possible stay thus kindly accept our apologies for the inconveniences that may have been caused. Your business support is invaluable to us. Please allow us to recover on your next trip to Gweru and may we suggest that maybe for a change, try The Village Lodge. Kind Regards
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mafrica565 wrote a review Apr 2016
Portland, Oregon1 contribution
I stayed at the Village Lodge for 5 nights. I booked one of their bungalow-style with thatched roof rooms. The room was a bit outdated and the bathroom could use some updating (the tiles were a bit moldy and the hand held shower hose was leaking), which didn’t bother me too much. I am an NGO worker and have stayed in very basic settings before. On my third night though, I started hearing strange sounds coming from the bathroom. At first, I thought I had not properly turned off the water and that it was leaking. I checked several times and everything seemed fine. The noise increased and I quickly realized that it was coming from the ceiling (there was a trap door to access the ceiling. I called the reception. They sent someone who opened the trap door, checked and said “it’s just
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Date of stay: April 2016
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Response from TheVillageLodges, Manager at The Village Lodge
Responded 25 Aug 2016
Good Afternoon mafrica55 Thank you for choosing to stay with us at The Village Lodge in April. We also appreciate the time you took to review us online. Thank you very much for the candid feedback . We would like to sincerely apologise for the gaps in service you experienced during your stay. We noted quite a number of displeasing issues that you encountered; 1. The mouldy tiles in the bathroom 2. The hand held shower hose which was leaking 3. The rat in the ceiling 4. The receptionist you found to be very unprofessional, cold and simply condescending. We engaged the staff member who attended to you and shed more light as to the importance of being empathetic and professional with guests. Our maintenance team also attended to the tiles and the leaking hand shower. May we also insist that on your next stay , in the event that you encounter any challenge(s), please talk to or ask to see the duty manager. We always strive to make sure our guests have the best possible stay thus kindly accept our apologies once again for the inconveniences caused. Your business support is invaluable to us. Please allow us to recover on your next trip to Gweru . Kind Regards
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Gretwen M wrote a review Apr 2016
10 contributions9 helpful votes
Enjoyed my stay very much. The rooms were quite cosy and comfortable. The hotel could with more signage especially from the rooms to the restaurant. Though I only had breakfast I felt it was really good. Didn't try their other meals. The price of accommodation was rather expensive.
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Date of stay: March 2016
1 Helpful vote
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Response from TheVillageLodges, Manager at The Village Lodge
Responded 28 Aug 2016
Good Afternoon Gretwen M Thank you for choosing to stay with us at The Village Lodge in April. We also appreciate the time you took to review us online. Thank you very much for the positive, encouraging and candid feedback . It is pleasing to note that you appreciated the cosy & comfortable rooms and the excellent breakfast. We also took note of your feedback regarding the signage from the rooms to the restaurant. It is work in progress . Once again thank you for staying with us and the feedback. Your business support is invaluable to us. We look forward to hosting you on your next trip to Gweru. Kind Regards
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Joy K wrote a review Mar 2016
Kampala, Uganda7 contributions1 helpful vote
This well managed and beautifully kept hotel can provide for your every need. An excellent restaurant on site can even accommodate dietary needs. When I am outside my room I feel I am in idealized Africa, in the restaurant, Paris, and in my room a better version of home. There is even a pool as well. Enjoy.
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Date of stay: March 2016
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Response from TheVillageLodges, Manager at The Village Lodge
Responded 28 Aug 2016
Good Evening Joy K Thank you for choosing to stay with us in May at The Suburban Village . We appreciate the time you took to review us online. Thank you very much for the positive and encouraging feedback. We are glad that you had a memorable stay. Your business support is invaluable to us. We look forward to hosting you again on your next visit to Gweru Kind Regards,
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Christopher Samkange wrote a review Dec 2015
Harare, Zimbabwe31 contributions11 helpful votes
The Village Lodge is situated just before you enter Gweru from Harare, next to Regina Mundi School It is set on sprawling land and you need a car to visit the restaurant from some of the rooms. Chose your rooms accordingly. The rooms are spacious, very clean and furnished better than expectations. The showers are amazing! There is in rooms WiFI with good bandwidth. It has two different restaurants, a mixed one where you will not exhaust the choices ona stay of three days. The Chinese restaurant serves a Chinese experience. For conferences, they cater very well; ours was given an exclusive tent. The resident band is fantastic. I have now stayed twice in this Lodge and will not hesitate a fifth time! The porice range is good
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Date of stay: November 2015
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Response from TheVillageLodges, Manager at The Village Lodge
Responded 28 Aug 2016
Good Day Christopher S Thank you for choosing to stay with us in December 2015. We would also like to express our appreciation for taking your time to give us valuable feedback about your stay online. We are delighted to know that you enjoyed your stay with us ; found the rooms to spacious, clean, comfortable and that you enjoyed using the amazing showers. We thank you for these positive comments and for encouraging other travellers to stay with us. Thank you for the patronage. Your business support is invaluable to us. Warm regards
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gm597 wrote a review Nov 2015
Mutare26 contributions6 helpful votes
After or during a long drive on your way along Bulawayo - Harare road Village lodge is one of those place I do recommend that you take a rest and enjoy your sleep Gweru and value for money. The lodge is very classy and competes with hotels throughout midlands. I enjoyed working in Gweru due to my stay at the Lodge
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Date of stay: December 2014
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Response from TheVillageLodges, Manager at The Village Lodge
Responded 28 Aug 2016
Good Day gm597 Thank you for choosing to stay with us in November 2015. We would also like to express our appreciation for taking your time to give us valuable feedback about your stay online. We are delighted to know that you enjoyed your stay with us. We thank you for these positive comments and for encouraging other travellers to stay with us. Thank you for the patronage. Your business support is invaluable to us. Warm regards
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LOCATION
ZimbabweMidlands ProvinceGweru
NUMBER OF ROOMS
46
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