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Lake Kivu Serena Hotel

268 reviews
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Traveller (200)
Pool & Beach (42)
Room & Suite (41)
Overview
  • Excellent37%
  • Very good46%
  • Average10%
  • Poor6%
  • Terrible1%
Travellers talk about
“private beach”(23 reviews)
“pool side”(10 reviews)
“lake kivu”(73 reviews)
Free Wifi
Free Parking
Breakfast included
Beachfront
Pool
Non-Smoking Rooms
Restaurant
4.0 Star Hotel
All hotel details
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Reviews (268)Write a Review
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85
96
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14
5
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85
96
24
14
5
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All reviewsprivate beachpool sidelake kivucongo borderlive bandthe ground floorbuffet lunchclean beachnice pool areawide selectioncomfortable roomsrelaxing stayvery nice hotelearly departureboat ridean oasisseen better days
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11 - 15 of 224 reviews
Reviewed 1 November 2017

I stayed at this hotel for a conference. As part of the conference delivery team, I can say that everything was well managed and in order, both in terms of conference room facilities as well as guest comfort and convenience. The rooms are up to...More

Thank Ross V
Reviewed 27 October 2017

This is a very nice hotel on Lake Kivu. The hotel is well maintained and rooms are well done. It is a quiet, relaxing atmosphere. Great breakfast buffet which you can enjoy outside if you desire. Nice pool area and beach.

Thank P P
Reviewed 3 October 2017

We were welcomed at this wonderful setting and hotel. The rooms were clean and great. The internet was fast and available in the rooms. The breakfast was outstanding and we enjoyed the buffet lunch. Would certainly recommend this hotel.More

Thank Gaby L
Response from DuncanLewa, General Manager at Lake Kivu Serena HotelResponded 13 October 2017

Dear Gaby, We are delighted that you found the hotel quite functional and enjoyable. Thank you so much for taking your time to review us and indeed it was an honor hosting you. Your full satisfaction and finding value to our facilities and amenities is...More

Reviewed 3 October 2017 via mobile

This was one of my most relaxing getaway in Rwanda. We enjoyed the serene views of lake kivu, the staff were very professional and the food, especially dinner had quite a variety to pick from. The only unfortunate thing is that the facility is in...More

1  Thank Muna S
Response from DuncanLewa, General Manager at Lake Kivu Serena HotelResponded 13 October 2017

Dear Muna, I take this time to sincerely thank you for having been our guest and also for taking your time to review us. We are glad that you were happy with not only our facility and location but also food variety and service staff....More

Reviewed 2 October 2017

Gisenyi on Lake Kivu is a popular leisure destination, and busy at weekends with local families and expats from Kigali. I enjoyed a 2 night stay here at Lake Kivu Serena, Gisenyi’s best hotel. It’s right on the beach (has its own well-manged private beach...More

Thank CharlieBeau
Response from DuncanLewa, General Manager at Lake Kivu Serena HotelResponded 13 October 2017

Dear Charlie, It is heartwarming to read through your review and indeed we are all delighted. Thank you so much for reviewing us and sharing your feedback on your experiences while in Lake Kivu Serena Hotel. We are glad that you had a wonderful stay...More

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About
Amenities
Top amenities
Pool
Restaurant
Room Service
Free Parking
Free High Speed Internet ( WiFi )
Beachfront
Bar/Lounge
Breakfast included
Fitness Centre with Gym / Workout Room
Spa
Hotel Amenities
Room Service
Free Parking
Breakfast included
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Business Centre with Internet Access
Babysitting
Things to do
Pool
Restaurant
Bar/Lounge
Fitness Centre with Gym / Workout Room
Outdoor pool
Spa
Tennis Court
Details
Price range
US$178 - US$264 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
US$178 - US$264 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Family Rooms
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Traveller (200)
Pool & Beach (42)
Room & Suite (41)
Dining (32)
Family and Play Areas (3)
Questions & Answers
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Shauntrell J
22 July 2017|
AnswerShow all 2 answers
Response from DougS51 | Reviewed this property |
The prior answer from yesterday is exactly what I would say. Lake Kivu Serena Hotel is a long distance from the gorilla trek. We did it but we already had our landrover and our driver/guide who was with us on the whole 2... More
0
Votes
Room Tips
"Take the one facing lake Kivu"
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"Ask for a quiet room away from the pool and restaurant, and you shall receive it."
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"All had good views."
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"Rooms looking to the garden and the pool are beautiful"
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