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Lake Kivu Serena Hotel

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Traveller (200)
Pool & Beach (42)
Room & Suite (41)
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Overview
  • Excellent37%
  • Very good46%
  • Average10%
  • Poor6%
  • Terrible1%
Travellers talk about
“private beach”(23 reviews)
“pool side”(10 reviews)
“lake kivu”(75 reviews)
Free Wifi
Free Parking
Breakfast included
Beachfront
Pool
Non-Smoking Rooms
Restaurant
4 Star Hotel
All hotel details
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Reviews (270)
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85
98
24
14
5
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85
98
24
14
5
Show reviews that mention
All reviewsprivate beachpool sidelake kivucongo borderlive bandthe ground floorbuffet lunchclean beachnice pool areawide selectioncomfortable roomsrelaxing stayvery nice hotelearly departurean oasisboat ridelounge chairs
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1 - 5 of 226 reviews
Reviewed yesterday

Good conference facilities, combined with a great location, with good food and accomadation Provided all the facilities for 30 people at the workshop Provided good buffets for breakfast, luch and dinner

Thank JohnACSteel
Reviewed 12 March 2018

Just in case anyone is like me and chooses a hotel--at least partially--based on its gym, I thought I'd give my impressions. The Lake Kivu Serena's fitness facility is perfectly adequate. Probably the best aspect is its proximity to the pool and beach, which makes...More

Thank Anne S
Reviewed 17 February 2018

Although we stayed for one night, this resort was able to satisfy our expectations for a luxury stay!. The food served was amazing, the breakfast offered was generous and diversified, especially when it comes to the pastries selection and the view over lake Kivu, well,...More

1  Thank Ardementozo
Response from DuncanLewa, General Manager at Lake Kivu Serena HotelResponded 19 February 2018

Dear Ardementozo, We sincerely thank you for having chosen to stay with us on your recent visit to Gisenyi town. We are delighted that you enjoyed your stay with us and liked our set up and location. Hopeful that you will once again chose to...More

Reviewed 15 February 2018 via mobile

The Serena Lodges in TZ and Kenya that I’ve stayed in previously have been very hard to fault. However, I am sensing a little bit of slippage with the brand here at the Lake Kivu Hotel. Rooms are as consistent as usual, except for a...More

1  Thank TravellingJane1
Response from DuncanLewa, General Manager at Lake Kivu Serena HotelResponded 19 February 2018

Dear Jane, I take this opportunity to first of all thank you sincerely for having been our guest. In deed it was an honor to host you while in Gisenyi. Grateful too for having taken your time to review our hotel and in effect sharing...More

Reviewed 11 January 2018

When you drive up to the hotel it is certainly a sight to see, looks fresh and modern. However, once inside the room, we felt they were very dated. The rooms were comfortable and spacious, bu the decor was very heavy. The bathroom was on...More

Thank BunRab11
Response from DuncanLewa, General Manager at Lake Kivu Serena HotelResponded 19 February 2018

Dear BunRab, Thank you sincerely for taking your time to review us. We are delighted that you loved the location and hopeful that Lake Kivu Serena will remain your home away from home wherever you visit Gisenyi. We have taken note of the areas of...More

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About
Amenities
Top amenities
Pool
Restaurant
Room Service
Free Parking
Free High Speed Internet (WiFi)
Beachfront
Bar/Lounge
Breakfast included
Fitness Centre with Gym / Workout Room
Spa
Hotel Amenities
Room Service
Free Parking
Breakfast included
Dry Cleaning
Meeting Rooms
Business Centre with Internet Access
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Babysitting
Things to do
Pool
Restaurant
Bar/Lounge
Fitness Centre with Gym / Workout Room
Outdoor pool
Spa
Tennis Court
Details
Price range
US$178 - US$241 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
US$178 - US$241 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Family Rooms
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Traveller (200)
Pool & Beach (42)
Room & Suite (41)
Dining (32)
Family and Play Areas (3)
Questions & Answers
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Shauntrell J
22 July 2017|
AnswerShow all 2 answers
Response from DougS51 | Reviewed this property |
The prior answer from yesterday is exactly what I would say. Lake Kivu Serena Hotel is a long distance from the gorilla trek. We did it but we already had our landrover and our driver/guide who was with us on the whole 2... More
1
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Room Tips
"First or second floor rooms have views across the lake."
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"Take the one facing lake Kivu"
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"Ask for a quiet room away from the pool and restaurant, and you shall receive it."
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"All had good views."
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