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Imperial Hotel Kisumu

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#1 of 26 Hotels in Kisumu
Certificate of Excellence
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1 room 2 adults 0 children
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Imperial Hotel Kisumu
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269 Reviews from our TripAdvisor Community

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Showing 263: English reviews
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Reviewed 3 days ago NEWvia mobile

Maybe my expectations were low, but I found Imperial hotel impressive to say the least. Had a large room overlooking the busy street below and the city sports park across. Entertainment was great with many tv channels to choose from and live sports too. The food variety is good. There's a gym here but may be in need of more...

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Thank Naftaly M
Perth, United Kingdom
Reviewed 2 weeks ago

An old fashioned colonial type hotel with friendly staff and clean rooms. Layout is a bit hostel like with rather forbidding halls leading to bedrooms. Breakfast of a moderate standard but, all in all, value for money

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Thank Ian S
Nairobi, Kenya
Reviewed 4 weeks ago

I believe I am one of your most frequent guests sometimes staying for upto two weeks with a skip of only the weekend like i did recently. I nevertheless noted some things that you might want to address if you will continue being as attractive as you have been in the past as per my previous review. One is the...

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Thank Bernard Warui W
Reviewed 22 March 2017

I have been to Imperial countless times and I have never been disappointed. The rooms are clean, simple and have fast wifi. However, for good quality of sleep, rooms facing away from the main road are ideal considering that the hotel is in the CBD. The hotel offers good value for money.

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Thank Joel G
Mike K, General Manager at Imperial Hotel Kisumu, responded to this review

Dear Guest, Thank you very much for your continued support. We appreciate the confidence you have in our product and our services as well. As you may have noted the management has started the hotel upgrade and the new rooms will now have tripple glazed sound proof windows and this will bring to an end the issue of noise from...

Nairobi, Kenya
Reviewed 20 March 2017

For the cost; it's a great place to be and access to all facilities in the CBD. the Gym could do with a few more equipment. Also the TV channels selection wasnt that great and some were not clear. But the entertainment was appreciable.

Review collected in partnership with this hotel
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Thank nafnes
Mike K, General Manager at Imperial Hotel Kisumu, responded to this review

Dear Guest, Thanks you for giving us your feedback, we do appreciate. We have noted the issues mentioned especially on TV channels, TV signal and improved Gym equipment's. The management will look at the this points and address them urgently however for the gym this may take some time since we would have to get a larger space to relocate...

Reviewed 19 March 2017 via mobile

Kisumu was lovely, thanks to Imperial Hotel for hosting us for three nights and four days. The hotel has really great service, great rooms, great food and more importantly, really amazing people. The stuff are always happy, from the cleaning guys to the management. Do not hesitate to book your stay here! Kisumu, you was sexy! Thanks to Imperial Hotel,...

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Thank Ian K
Mike K, General Manager at Imperial Hotel Kisumu, responded to this review

Dear Guest, We are happy to note that you enjoyed your stay while at Imperial. The management has invested heavily on staff training and development and we are all happy to see good comments and positive feedback. Kind Regards

Kisumu, Kenya
Reviewed 13 March 2017

Excellent service at Imperial Hotel Kisumu. In my stay at the Hotel, i experienced very good employees who were humble and professional. the food prepared was also good. However, there is need for improvement as some food appeared stale. Concerning other areas, well, they were very good especially wifi which was perfect.

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Thank paulkipkemoim
Mike K, General Manager at Imperial Hotel Kisumu, responded to this review

Dear Guest, Thank you fr having chosen Imperial hotel as your preferred destination. We are glad to note that you enjoyed yous stay while here. We have also noted the comment on food and this will be checked to ensure any mistake is corrected. Kind regards

Nairobi
Reviewed 13 March 2017

The staff were friendly and welcoming. They were also very ready to assist whenever called upon. The ambiance was magnificent. Generally the stay at the facility surpassed my expectations. What l liked best was the rooms

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Thank 361monicao
Mike K, General Manager at Imperial Hotel Kisumu, responded to this review

Dear Guest, Thank you very much for having chosen Imperial Hotel. We are grateful for the time taken to give us your feedback. We also do appreciate your compliments to our staff and product. We want to assure that we shall continue maintaining the same standards. Kind Regards

Nairobi, Kenya
Reviewed 13 March 2017

The service was excellent and the food was great. The rooms are good and quite spacious. Has a gym and swimming pool with free access to the residents. The hotel is easily accessible being in the Kisumu CBD

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Thank ericmB7742TU
Mike K, General Manager at Imperial Hotel Kisumu, responded to this review

Dear Guest, Thank you very much for having Chosen Imperial Hotel. We are happy to note that you enjoyed your stay while here at the hotel and look forward to hosting you again. Kind regards

Dar
Reviewed 11 March 2017

Neat, Clean rooms and surroundings with very courteous staff. Though in the middle of city but inside quite. A cozy and good Gym for fitness freaks. Breakfast is excellent and they are quick in responding to any possible food choice of guest.

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Thank HussainDar
Mike K, General Manager at Imperial Hotel Kisumu, responded to this review

Dear Guest, Thank you for taking time to give us your feedback. We are grateful that you enjoyed your stay while at Imperial Hotel. Our food offer is one of our greatest strengths and we are happy that you enjoyed dining in our restaurants. Kind Regards

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Amenities

Highlights
  • Pool
  • Room Service
  • Free Parking
  • Restaurant
  • Breakfast included
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Free Parking
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Conference Facilities
  • Business Centre with Internet Access
  • Concierge
Official Description (provided by the hotel)
Imperial Hotel has played a leading role in Kisumu’s history, and continues to be Kisumu's finest and best-known luxury hotel. As the region's natural choice for quality conscious business and leisure travelers, Imperial Hotel offers personalized services with elegance and style that meets the discerning needs of every individual guest. ... more   less 

Additional Information about Imperial Hotel Kisumu

Address: Off Jomo Kenyatta Highway, Achieng' Oneko Rd., Kisumu 40100, Kenya
Region: Kenya > Nyanza Province > Kisumu
Price Range: €76 - €121 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Imperial Hotel Kisumu 3*
Number of rooms: 70
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Questions & Answers

Here's what travellers have asked, with answers from Imperial Hotel Kisumu staff and other travellers.
6 questions
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Nairobi, Kenya
11 months ago
Nairobi Region, Kenya
over a year ago
Nairobi, Kenya
over a year ago
Nairobi, Kenya
over a year ago

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Questions? Get answers from Imperial Hotel Kisumu staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Rooms that face away from the main road are ideal”
760joelg, 22 Mar 2017 | Read review
“Keep up the good service”
361monicao, 12 Mar 2017 | Read review
“Some more mosquito control is needed”
HussainDar, 10 Mar 2017 | Read review
“Room facing the Main Street, have better city scape view.”
pankaj537, 10 Feb 2017 | Read review
“Very good room”
christineaW9164OP, 8 Feb 2017 | Read review
5 of 5