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See all 7 hotels in Heber Springs

Lake and River Inn

26 reviews
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Room & Suite (12)
Dining (2)
Pool & Beach (1)
Overview
  • Excellent37%
  • Very good15%
  • Average15%
  • Poor7%
  • Terrible26%
5 Aug 2017
“Horrible”
13 Jul 2017
“Terrible, rude, and unapologetic and nowhere near the lake or the river. ”
Free Wifi
Free Parking
Air Conditioning
Pool
Non-Smoking Rooms
Suites
Kitchenette
2.0 Star Hotel
All hotel details
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Reviews (26)Write a Review
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1 - 5 of 25 reviews
Reviewed 5 August 2017 via mobile

This hotel has been one of the oldest and dearest in our town for over 40 years and has just recently changed ownership. It has now went up in prices. Very rude folks running the hotel. Nasty rooms and nasty surroundings. Such a shame that...More

2  Thank nurse2001
Response from thelakeandriverinn, General Manager at Lake and River InnResponded 9 August 2017

We try to stay very friendly with all guests and will do our best. Regarding prices I don.t know what it being compared to. Prices go up everywhere.

Reviewed 13 July 2017 via mobile

For $105.00 a night, I got the following: filthy beds, filthy floors, a filthy toilet, a shower that still had a used bar of soap and an empty shampoo bottle from the previous occupant. The non-smoking room stunk of old, stale cigarette smoke. I stayed...More

Thank chefpique
Response from thelakeandriverinn, General Manager at Lake and River InnResponded 11 August 2017

We do not recall this. Please contact us we will do our best to make things better.

Reviewed 27 June 2017 via mobile

Let me start by saying I've been coming to the Lake and River Inn for 20 years, but it was recently sold and the new owners are awful! We were charged $100 more than the price at which we booked it, and then the owner...More

2  Thank Ashley1093
Response from thelakeandriverinn, General Manager at Lake and River InnResponded 9 August 2017

The prices given to them are for certain people they bring in double and triple no. and sleeping on floor and sleeping bags, use power water ALL of Motel. Trip advisor you tell them to stop that, rather than letting them unload their grudges. Some...More

Reviewed 20 June 2017 via mobile

Worst service ever. Booked this for a weekend stay, and the price was changed upon arrival. I didn't agree with the price change so the guy at the front desk offered to cancel my reservation and I went to a different inn for the weekend....More

3  Thank britnyco
Response from thelakeandriverinn, Manager at Lake and River InnResponded 9 August 2017

That was a NO show or cancellation charge.

Reviewed 14 June 2017

I have been here a few times recently, and have experienced a clean room and a very friendly staff. They help to create the feeling of extended family, and the location is very close to the lake and dam site. I live in AR somewhat...More

Thank ottomar41253
Response from thelakeandriverinn, Owner at Lake and River InnResponded 15 June 2017

Thanks you very much. We will always strive to make our guests happy.

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About
Amenities
Top amenities
Free Parking
Pool
Free High Speed Internet ( WiFi )
Hotel Amenities
Free Parking
Meeting Rooms
Laundry Service
Banquet Room
Self-Serve Laundry
Room amenities
Air Conditioning
Microwave
Refrigerator in room
Things to do
Pool
Details
Hotel class
Room types
Suites, Non-Smoking Rooms, Family Rooms, Kitchenette, Smoking rooms available, Accessible rooms
Details
Hotel class
Room types
Suites, Non-Smoking Rooms, Family Rooms, Kitchenette, Smoking rooms available, Accessible rooms
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Room & Suite (12)
Dining (2)
Pool & Beach (1)
Bathroom (9)
Hotel & Grounds (1)
Questions & Answers
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Sheila C
21 July 2017|
Answer
Response from chefpique | Reviewed this property |
They have different sized rooms with fewer or more beds, some have kitchens and some don't... there are several variables. The room I rented on my last visit used to be $60.00, but they charged me $105.00 per night. I've... More
0
Votes
Ryan C
4 March 2017|
AnswerShow all 2 answers
Response from thelakeandriverinn | Property representative |
Yes, We have Free wifi, cable TV with flat screens in all the rooms
0
Votes
Room Tips
"Room with Jacuzzi and King bed was awesome."
Read review
"All rooms view onto the strip parking lot. Away from office will be quieter."
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"some units have full kitchens (oven, stove, full fridge, dishes, silverware, etc)"
Read review
"If you have pets or boats, get a room in the back."
Read review
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