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JW Marriott Hotel Caracas

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JW Marriott Hotel Caracas
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739 Reviews from our TripAdvisor Community

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There are newer reviews for JW Marriott Hotel Caracas
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Showing 230: English reviews
Easington, United Kingdom
Reviewed 11 June 2014

Hotel (very good quality, rooms very good and plush) Facilities (good - swimming pool, gym, business centre) Restaurant food (mainly good, although on one occasion poor) Staff (superb, apart from the staff in the restaurant on one particular night - very slow!) Location (good, plenty of very very good restaurants nearby which I would recommend above the hotel)

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Helpful?
1Thank john p
Toronto, Canada
Reviewed 10 June 2014

I travel frequently on business and have never experienced a more pleasant team. You are warmly greeted at the door by Arturo, Argenis, Osward and Larry. Management is ALWAYS visible and ensuring you are comfortable. Ernesto and Andres make sure your expectation of service is met and exceeded. You are greeted by a most pleasant Vanesa Lemus when dining at...

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1Thank Hilton S
Jose0209, Manager at JW Marriott Hotel Caracas, responded to this review

Dear Hilton S, From the General Management at the JW Marriott Caracas, we are happy to know your experience was a great one. We certainly were delighted to host you. Thank you for taking the time to comment, as your thoughts have been shared with everyone on our team. We look forward to to welcome you back soon.

Fayetteville, Georgia
Reviewed 8 June 2014

We arrived to property pretty late. The check in process was quite slow and time consuming. In my experience Marriott has always prepared for arrivals by having everything ready including being proactive by adding my MR number. There were 5 of us and instead of photocopying all passports with one trip to the back, they took the passports 1 by...

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Thank Deltagurl
Jose0209, Manager at JW Marriott Hotel Caracas, responded to this review

Dear Deltagurl, Guests are our most valuable treasure. We´re sorry your experience wasn't at the level of service JW Marriott hotels are known for. All departments have been notified and we are immediately working on improving issues like the one you unfortunately experienced. Thanks for taking the time to write. Being aware of experiences like yours allow us to recognize...

Toronto, Canada
Reviewed 5 May 2014

In addition to the great service of any JW Marriott, this professionals will go the extra mile to make you feel at home. Specials thanks to Vanessa Lemus and her amassing commitment both at the restaurant and at the executive launch, you can see that she loves her job (I saw her helping a client who had difficulty putting ear...

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3Thank Carlos C
Jose0209, Manager at JW Marriott Hotel Caracas, responded to this review

Dear Carlos C, Thank you for taking the time to comment on your stay. At the JW Marriott Caracas we are very happy to know you had a great experience during your visit, and we have informed our team of the nice comments you had for them. We were delighted to welcome you and hope to host you back in...

Reviewed 28 April 2014

Excellent employees and staff. Special thanks for support during the event. The food is marvelous, Armando Gutierrez was very attentive and business rooms are spacious and comfortable ideal for events.

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1Thank Juan t
West Chester, Ohio
Reviewed 14 February 2014

Excellet service and friendship from a group of the employees and staff. Special thanks to The Chef (Carlos), Irina and Heriberto (Restaurant), Dayana (Reception/ Front Desk)and the Room Manager (forgot his name)

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1Thank Leonardo A
Orlando, Florida
Reviewed 8 February 2014

For my first visit to Caracas, I have to say that the experience at the JW Marriott Hotel in Caracas could not have possibly been better. It rivaled the best hotel experiences I've had anywhere in the world. From the front desk staff at check-in, throughout my say, and during check-out, it set the standard for others to follow. The...

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1Thank corporatejetpilot
Arianna C, Marketing Executive at JW Marriott Hotel Caracas, responded to this review

Dear corporatejetpilot, Thank you for taking the time to share your experience. At the JW Marriott Caracas we are very happy to know you have enjoyed your visit. We certainly were delighted to host you and hope to welcome you back in the near future.

Miami, Florida
Reviewed 3 February 2014

I stayed with my husband while in Caracas and Ii had a marvelous experience. We came with our 1 yr old, and the Front Desk Staff gave me priority and a quick check-in. Afterwards they offered me a microwave in order to warm up the baby bottles and food while in the room. Restaurant offered high chairs which made eating...

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Thank Clarisa A
Reviewed 27 January 2014

We stayed here Friday 17th January for one night before flying over to Margrita Island for the rest of our holiday. Having read reviews of other hotels and warnings of the city not being safe after 10pm I was nervous about choosing a location for our stay. The hotel is about 30 minutes from the airport but there is a...

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1Thank Rebekah K
Caracas, Venezuela
Reviewed 22 January 2014

Excellent service!, thanks for all your attentions. Staff very motivated, delivering an excellent service all the time. Definitely will recommend this hotel for business travelers. The location is very good, just at the Financial District of Caracas.

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Thank Rosa L

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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
GreenLeadersBronze level
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
Internet
  • Paid Wifi
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Internet
Services
  • Room Service
  • Business Centre with Internet Access
  • Meeting Rooms
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Airport Transportation
  • Conference Facilities

Additional Information about JW Marriott Hotel Caracas

Address: Av Venezuela con Calle Mohedano | El Rosal, Caracas 1060, Venezuela
Region: Venezuela > Capital Region > Caracas > El Rosal
Price Range: €98 - €327 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — JW Marriott Hotel Caracas 4.5*
Number of rooms: 269
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Also Known As:
Jw Marriott Caracas
Marriott Hotel Caracas
Marriott Caracas
Caracas Marriott
Hotel Style:
#1 Luxury Hotel in Caracas
#1 Spa Hotel in Caracas
#1 Business Hotel in Caracas
#1 Romantic Hotel in Caracas
#1 Family Hotel in Caracas
#2 Green Hotel in Caracas
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Questions & Answers

Here's what travellers have asked, with answers from JW Marriott Hotel Caracas staff and other travellers.
14 questions
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Kingston, Saint Andrew, Jamaica
over a year ago

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Questions? Get answers from JW Marriott Hotel Caracas staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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“Middle floors are less noisy.”
PHiLjKE, 8 Jan 2017 | Read review
“Go high up to avoid traffic noise”
johang343, 27 Nov 2016 | Read review
5 of 5