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Renaissance Caracas La Castellana Hotel

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Certificate of Excellence
GreenLeadersSilver level
11/06/2017 12/06/2017
1 room 2 adults 0 children
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Renaissance Caracas La Castellana Hotel
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502 Reviews from our TripAdvisor Community

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Showing 154: English reviews
Houston, Texas
Reviewed 4 June 2014

I didn't have a reservation for the night I stayed... I was invited to a weeding at the hotel last Saturday and the best idea was to stay that night after the party. Great service overall I recommend this hotel 100%

Thank Carlos P
Renaissance Car... H, Gerente at Renaissance Caracas La Castellana Hotel, responded to this review

Dear Carlos P, On behalf of the General Manager of the Renaissance Caracas La Castellana Hotel, we are very pleased your stay has been a positive experience for you. Thank you very much for your feedback. We look forward to host you again in the near future.

New York City, New York
Reviewed 26 January 2014

I stayed here in November, best Hotel in Venezuela. The staff was really nice, and the manager who I had the pleasure to see several times walking in the hotel was really nice and kind. The restaurant "Mijao" was really nice I recommed the "Hamburguesa Caraquena" (hamburguer with avocado and caramelized onions). The rooms were very cleand and nice. Also...

Thank John T
Reviewed 16 December 2013

The hotel was very good looking and clean. Check-in and check-out was less than 10 minutes. Perfect location. Downside: The towels couldn't be any thinner, they felt very cheap for this kind of hotel.. and the drinks at the lobby bar, were way overpriced!!! Other than that, I would've given this hotel 5 stars!

2Thank AFCV
Dusseldorf, Germany
Reviewed 18 November 2013 via mobile

Expect checkin and checkout to take at least 30mins per person. Rooms are spacious and clean but there are very few with king size beds. Request top floors or you won't be able to sleep due to traffic. The sun leaves the pool area by 1pm so get there early. Big gym with plenty of cardio. Elevators were limited to...

2Thank WyanIbiza
Arianna C, Marketing Executive. Marriott Venezuela at Renaissance Caracas La Castellana Hotel, responded to this review

Dear WyanVoyage, Thanks for taking the time to share your thoughts about our Hotel. We´re sorry your experience wasn't at the level of service Renaissance Hotels are known for. Our Front Desk Department has been notified and we are inmediately working on improving the Check In and Out process. Being aware of experiences like yours allow us to recognize and...

Caracas, Venezuela
Reviewed 12 November 2013

A new, modern hotel, centrally located in the Eastern part of the city in a well concurred street. The check-in was quite unusual to say the least, they were 3 receptionists, 2 ladies and a male; approached the male who appeared to be available but he ignored me completely for a fair amount of time; when I asked very politely...

2Thank Kh445
Arianna C, Marketing Executive. Marriott Venezuela at Renaissance Caracas La Castellana Hotel, responded to this review

Dear Kh445, We do our best to create a lasting impression, an impression that hopefully is positive. We are sorry you encountered a series of unfortunate service interactions; however, I thank you for sharing these experiences - all departments involved have been notified -, allowing us the opportunity to recognize and understand the details that affect a discoverer’s stay. We...

Houston, Texas
Reviewed 25 October 2013 via mobile

Rooms are ok but noisy. Hotel is clean. Restaurant is to be improved. Neighborhood is what it... Location is quite central. Staff is friendly! Gold member lobby is to be improved (no big choose of food and drink - breakfast is perfect though!). I would go back if imposed but would prefer to try/experiment another one.

Thank Jean-Baptiste F
Houston, Texas
Reviewed 18 September 2013

As other reviewers have noted, the Renaissance hotel is in Altamira, one of the safest neighborhoods in Caracas. And while I wouldn't walk alone at night, it seemed safe enough when I was walking with one or two others. I arrived very early in the morning. I had booked a room for the night before to ensure that I had...

2Thank Gwynne1
Barcelona, España
Reviewed 28 August 2013

We went to Caracas for a wedding and we were told how dangerous that city was. When we arrived, we found we were staying in one of the safest neighborhoods. There are several good restaurants, a big shopping center and a McDonald's at walking distance, feeling you're safe most of the time. The hotel is brand new, with american or...

Thank PauBCN
Miami, Florida
Reviewed 20 August 2013

The last time I was in Caracas, I decided to give a chance to this hotel in the Marriott chain, at first I was not sure, because I had already been to a Marriott in Caracas, specifically at the JW of El Rosal and it was quite disappointing. Taking into account the fact that Caracas is a city, mostly, truly...

1Thank Lmontag
Buenos Aires, Argentina
Reviewed 31 July 2013

This is a horrible property, and not deserving of the Marriott flag. The staff will tell you one thing and then do another. I would not trust this hotel at all; you would be better off at the Embassy Suites, the Lido Hotel or the InterCOntinental.

Thank zach_cheney

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11/06/2017 12/06/2017
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  • Restaurant
  • Pool
  • Room Service
  • Bar/Lounge
  • Spa
  • Fitness Centre with Gym / Workout Room
  • Free High Speed Internet ( WiFi )
GreenLeadersSilver level
About the property
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Pool
  • Bar/Lounge
  • Spa
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Paid Wifi
  • Public Wifi
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Internet
  • Room Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Concierge
  • Breakfast Available

Additional Information about Renaissance Caracas La Castellana Hotel

Address: Av. Eugenio Mendoza Con Calle Urdaneta | La Castellana, Caracas 1060, Venezuela
Region: Venezuela > Capital Region > Caracas > Chacao
Price Range: €104 - €370 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Renaissance Caracas La Castellana Hotel 4.5*
Number of rooms: 193
Reservation Options:
TripAdvisor is proud to partner with Marriott, Hotels.com, Hotwire, Travelocity, Expedia, Booking.com, Priceline, Cancelon, TripOnline SA, HotelQuickly and Hotel.de so you can book your Renaissance Caracas La Castellana Hotel reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Hotel Style:
#1 Green Hotel in Caracas
#2 Spa Hotel in Caracas
#3 Romantic Hotel in Caracas
#3 Business Hotel in Caracas
#3 Luxury Hotel in Caracas
#4 Family Hotel in Caracas
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Questions & Answers

Here's what travellers have asked, with answers from Renaissance Caracas La Castellana Hotel staff and other travellers.
12 questions
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Questions? Get answers from Renaissance Caracas La Castellana Hotel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“1506 good room with sun in afternoon”
cue-em, 10 Feb 2017 | Read review
“Opposite side to the pool one. If possible 11th floor and higher. Nice view towards Caracas :)”
Wdupierobaki, 31 Aug 2016 | Read review
“Choose Rooms that face the front of the hotel”
zorrohector, 29 Aug 2016 | Read review
“rooms facing the Avila are the best”
404dami_nf, 10 Aug 2016 | Read review
“with good view to Avila Mountain”
emiliachaves, 21 Apr 2016 | Read review
5 of 5
US$195* /night
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Renaissance HotelsUS$301
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Prices are for 1 room, 2 adults
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