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Renaissance Caracas La Castellana Hotel

Traveller (271)
Room & Suite (153)
Dining (39)
About
Location
Cleanliness
Service
Value
Travellers' Choice 2019 Winner
Certificate of Excellence
GreenLeaders Silver level
Property amenities
Restaurant
Pool
Room Service
Bar/Lounge
Spa
Fitness Centre with Gym / Workout Room
Free High Speed Internet (WiFi)
Airport Transportation
Banquet Room
Breakfast Available
Business Centre with Internet Access
Concierge
Conference Facilities
Dry Cleaning
Laundry Service
Meeting Rooms
Multilingual Staff
Non-Smoking Hotel
Outdoor pool
Paid Internet
Paid Wifi
Public Wifi
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Room features
Air Conditioning
Family Rooms
Non-Smoking Rooms
Refrigerator in room
Suites
Good to know
HOTEL STYLE
Mountain View
Charming
HOTEL CLASS
Hotel links
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Special Offer:Unlock Member Rates!
Hotel deals
Hotel packages
615Reviews
464Photos
12Q+A
37Room tips
Traveller rating
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  • 55
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  • 26
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Popular mentions
The nightmare began on the 21/12/2018, I arrived at the hotel in order to make preparations for my wedding after careful planing everything look good and on schedule, I decided to make the payment for the next day for the presidential suite (ROOM 2601). However, due to the
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I spend a lot of time traveling and usually my first choice is Marriott or some partner. I staid at this hotel 5 days and I can say that the lounge service was just perfect, friendly staff and specia thanks to the Chef Mr. Canaguacan, all dinners very tasty and he take time in
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I've stayed at the Renaissance multiple times for work. The service in the Mijao restaurant is great -- the staff is very friendly and attentive. The rooms are comfortable and the gym and pool are well-maintained.
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+5
First, I will like to thanks all the staff, Specially Miguel Castro (Guest Relationship Manager). It was due to his enthusiastic personality and above all commitment to others that allowed for a wonderful proposal to my soon to be wife Angelyn Bonaldy (#anggi_fit). Furthermore,"
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We made a reservation for a night at the hotel. When we arrived we were told that the system was not working due to technical issues but that should be resolved in a few minutes. The minutes turned into 3 hours waiting at the lobby for the check-in. We got no retribution
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Response from Marketing M, Public Relations Manager at Renaissance Caracas La Castellana Hotel
Responded 18 Aug 2018
Dear Alejandro M: We thank you in advance for taking the time to share with us your recent experience at the Hotel Renaissance Caracas La Castellana. When analyzing your satisfaction survey, we observed that your stay at our hotel was not to your liking. We regret not having met your service expectations and I apologize for your inconveniences. Be assured that your comments will be shared with all our team to motivate them and encourage them to improve and correct the details, so that the situations expressed by you do not happen again. I apologize again for your inconveniences. Best regards. CESAR RONDON DIRECTOR OF OPERATIONS Renaissance Caracas Hotel La Castellana Av Eugenio Mendoza, with Urdaneta Street, T 58.212.908.3900 F 58.212.908.3222
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Photo provided by managementRenaissance Caracas La Castellana Hotel
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Photo provided by managementRenaissance Caracas La Castellana Hotel
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Photo provided by managementRenaissance Caracas La Castellana Hotel
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It's save to go to caracas
No it is not. All there have first hand experience with violent crimes. We all, ot someone very close, have been victims. Only go there us you need to. But if you are thinking of going as a tourist, there are better places for extreme adventure.
0 votes
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How much price of hotel
Thank you for your interest on visiting us! The daily rate will vary depending on the date of your stay! Please check our rate offers to +58.2129576026. Sincerely, MARIA DORTA Assistant GM Renaissance Caracas La Castellana Hotel
0 votes
Buen dia Rubi2504 He visto que su pregunta no fue respondida el telefono para reservaciones es 0058.212.9576026. Saludos!
1 vote
Estimada Sra. Liliana, Le invitamos a comunicarse con el Hotel a traves del siguiente número 957.6026 para verificar la fecha en la que desea hacer su reservación y obtener mayor información. Le esperamos! Atentamente, MARIA DORTA Assistant GM
0 votes
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Estimada Sra. Erika, Gracias por preferirnos, para mayor información puede comunicarce al siguiente numero 0212 9084222, el cual le solventara todas sus dudas. Gracias por su tiempo Saludos cordiales Maria Dorta Executive Assistant
0 votes
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123
"Do not stay here, they are racist and management are thieves!!!!"
"great view for sunset, and sunrise."
"best option in Caracas. Ask for suite 2301"
"Higher floors appear to be better with better scenery."
"1506 good room with sun in afternoon"
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PRICE RANGE
US$100 - US$176 (Based on Average Rates for a Standard Room)
LOCATION
VenezuelaCapital RegionCaracasChacao
NUMBER OF ROOMS
193
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