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Renaissance Caracas La Castellana Hotel

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Renaissance Caracas La Castellana Hotel
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471 Reviews from our TripAdvisor Community

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Showing 147: English reviews
London
Reviewed 1 week ago

This time remembered to bring my swim wear...however need not have bothered. Sun was out and 30° but pool completely in shade from 1pm! No chance to top up the tan 😣. Everything else as good as usual.

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Helpful?
Thank cue-em
Renaissance Car... H, General Manager at Renaissance Caracas La Castellana Hotel, responded to this review
Google Translation

Estimado Cue-em: Gracias por compartir su experiencia durante su estadía en Renaissance Caracas La Castellana Hotel. Estamos deleitados de escuchar...

Portland, Oregon
Reviewed 3 weeks ago

For the price paid (about $250 USD night) I was expecting much more. The hotel was acceptable, except for the extremely slow elevators and the pervasive dampness in the room. But it should have been much more for that price. Plus, some of the extras were crazy expensive, like a $15 USD gin & tonic in the bar, at the...

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Helpful?
Thank BarnabyJ
Renaissance Car... H, General Manager at Renaissance Caracas La Castellana Hotel, responded to this review

Dear BarnabyJ: Thank you very much for taking a few minutes of your time. Your feedback is important to continue to improve our service, I apologize for the inconvenience during your stay, we are working to ensure that these problems do not recur in our hotel. We hope to have him back soon!, So you can discover something startlingly new....

Caracas, Venezuela
Reviewed 1 January 2017

Our room overlooked the Avila (city's main natural highlight). The service was amazing as well as the rooms. The breakfast was good, but not excellent. However, the ceviche was delicious. Our hostess and our server Dany were great as well.

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Helpful?
Thank marisa16bc
Renaissance Car... H, Manager at Renaissance Caracas La Castellana Hotel, responded to this review

Dear Mrs. Discoverer: Thank you very much for taking a few minutes of your time. We are pleased you are satisfied with our service. If you have any additional comments you want to share with us, please feel free to contact me. Sincerely, Raisa Tovar General Manager Renaissance Caracas La Castellana Hotel Raisa.tovar@renaissancehotels.com +582129083000

Reviewed 25 December 2016 via mobile

This a very Modern Hotel, nice Bar at night and insuperable location. This is my first option when I fly Caracas. I do not need a Car and have lots of options short walking distance for dinner. Service is Ok. At a Renaissance by Marriott level.

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Helpful?
Thank Pedro V
Renaissance Car... H, Manager at Renaissance Caracas La Castellana Hotel, responded to this review

Dear Mr. Discoverer: Thank you very much for taking a few minutes of your time. We are pleased you are satisfied with our service. If you have any additional comments you want to share with us, please feel free to contact me. Sincerely, Raisa Tovar General Manager Renaissance Caracas La Castellana Hotel Raisa.tovar@renaissancehotels.com +582129083000

Miami Beach, Florida
Reviewed 14 December 2016

Had a great experiences. I found myself a bit under the weather. Chef Raul Marin prepared specialty food just for me so I could recover, seriously one taste of his soup and I was on my way to recovery and back to my business meetings. Great service all around, friendly and accommodating. I will be coming often for business to...

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Helpful?
Thank mannygiza
Renaissance Car... H, General Manager at Renaissance Caracas La Castellana Hotel, responded to this review

Dear Mr. Discoverer: Thank you very much for taking a few minutes of your time. We are pleased you are satisfied with our service. If you have any additional comments you want to share with us, please feel free to contact me. Sincerely, Raisa Tovar General Manager Renaissance Caracas La Castellana Hotel Raisa.tovar@renaissancehotels.com +582129083000

Caracas, Venezuela
Reviewed 6 December 2016

Excellent location in a upscaled neighbourhood near several good restaurants, very good and friendly service. Nice breakfast, very comfortable rooms, and beautiful decoration. Don't miss the wonderful view from the terrace

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Helpful?
Thank Nahir L
Renaissance Car... H, General Manager at Renaissance Caracas La Castellana Hotel, responded to this review

Dear Discoverer: Thank you very much for taking a few minutes of your time to answer our survey. We are pleased you are satisfied with our service. If you have any additional comments you want to share with us, please feel free to contact me. Sincerely, Juan Carlos Palacios General Manager Renaissance Caracas La Castellana Hotel Juan.palacios@renaissancehotels.com +582129083000

Algarrobo
Reviewed 1 December 2016

Second time at this hotel, and despite all the challenges of day-to-day life here, the personnel is exceptionally attentive and friendly, the service brilliant. Not easy to name anybody but, Carlos Rozales from the bar in the lobby (great tequeños!) deserves a special mention. Muchas gracias nos vemos pronto

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Helpful?
Thank Snorketus
Renaissance Car... H, General Manager at Renaissance Caracas La Castellana Hotel, responded to this review

Dear Mr. Discoverer: Thank you very much for taking a few minutes of your time to answer our survey. We are pleased you are satisfied with our service. If you have any additional comments you want to share with us, please feel free to contact me. Sincerely, Juan Carlos Palacios General Manager Renaissance Caracas La Castellana Hotel Juan.palacios@renaissancehotels.com +582129083000

United Arab Emirates
Reviewed 23 November 2016 via mobile

It gives the feeling of 5 stars from outside, the service is very formal and war at the same time the staff is very friendly and helpful giving information with everything in and out the hotel, the checking was very fast, the decoration is kind of luxury and simple is a mixture of everything in a good way, the view,...

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Helpful?
1Thank Valenciafalcon
Renaissance Car... H, General Manager at Renaissance Caracas La Castellana Hotel, responded to this review

Dear Mr. Discoverer: Thank you very much for taking a few minutes of your time to answer our survey. We are pleased you are satisfied with our service. If you have any additional comments you want to share with us, please feel free to contact me. Sincerely, Juan Carlos Palacios General Manager Renaissance Caracas La Castellana Hotel Juan.palacios@renaissancehotels.com +582129083000

London, United Kingdom
Reviewed 5 November 2016

I have just spent two nights at the hotel. I needed somewhere central, with decent food for dinner and breakfast and a nice sized room. This place fitted the bill perfectly. Given the current situation in the city I knew I would be spending quite a bit of time in the hotel so needed a nice place to stay. I...

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Helpful?
1Thank Mac_londoner
Renaissance Car... H, General Manager at Renaissance Caracas La Castellana Hotel, responded to this review

Dear Discoverer: Thank you very much for taking a few minutes of your time to answer our survey. We are pleased you are satisfied with our service. If you have any additional comments you want to share with us, please feel free to contact me. Sincerely, Juan Carlos Palacios General Manager Renaissance Caracas La Castellana Hotel Juan.palacios@renaissancehotels.com +582129083000

Caracas, Venezuela
Reviewed 31 August 2016

Very good, nice and friendly service. Special thanks to: Gabriela Lai (for always perfect, nice, friendly and professional service, supporting with each potential issue, advices about the city and touristic attractions), Maria Deniela De Barros (good service), Herman Briceio (for good and friendly service), for Renny Rodriguez (for professional service) and for Rebecca from customer service (for friendly and professional...

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Helpful?
1Thank Wdupierobaki
Renaissance Car... H, General Manager at Renaissance Caracas La Castellana Hotel, responded to this review

Dear Discoverer: Thank you very much for taking a few minutes of your time to answer our survey. We are pleased you are satisfied with our service. Your feedback is important to continue to improve our service, I apologize for the inconvenience during your stay. We hope to have him back soon!, So you can discover something startlingly new. Sincerely,...

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Amenities

Highlights
  • Restaurant
  • Pool
  • Room Service
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
GreenLeadersSilver level
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Pool
  • Bar/Lounge
  • Spa
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Paid Wifi
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Internet
Services
  • Room Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities

Additional Information about Renaissance Caracas La Castellana Hotel

Address: Av. Eugenio Mendoza Con Calle Urdaneta | La Castellana, Caracas 1060, Venezuela
Region: Venezuela > Capital Region > Caracas > Chacao
Price Range: €113 - €271 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Renaissance Caracas La Castellana Hotel 4.5*
Number of rooms: 193
Reservation Options:
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Hotel Style:
#1 Green Hotel in Caracas
#3 Romantic Hotel in Caracas
#3 Luxury Hotel in Caracas
#3 Business Hotel in Caracas
#4 Family Hotel in Caracas
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Questions & Answers

Here's what travellers have asked, with answers from Renaissance Caracas La Castellana Hotel staff and other travellers.
12 questions
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over a year ago

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Questions? Get answers from Renaissance Caracas La Castellana Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“1506 good room with sun in afternoon”
 of 5 bubbles cue-em, 10 Feb 2017 | Read review
“Opposite side to the pool one. If possible 11th floor and higher. Nice view towards Caracas :)”
 of 5 bubbles Wdupierobaki, 31 Aug 2016 | Read review
“Choose Rooms that face the front of the hotel”
 of 5 bubbles zorrohector, 29 Aug 2016 | Read review
“rooms facing the Avila are the best”
 of 5 bubbles 404dami_nf, 10 Aug 2016 | Read review
“with good view to Avila Mountain”
 of 5 bubbles emiliachaves, 21 Apr 2016 | Read review
5 of 5