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Old Custom House Inn

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Traveller (164)
Room & Suite (49)
Dining (17)
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Overview
  • Excellent35%
  • Very good41%
  • Average16%
  • Poor5%
  • Terrible3%
Travellers talk about
“the pub”(71 reviews)
“oyster bar”(9 reviews)
“car park”(50 reviews)
AMENITIES
Free Wifi
Breakfast included
Non-Smoking Hotel
Restaurant
Bar/Lounge
Pets Allowed
4 Star Hotel
All hotel details
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Rooms
2 Jul3 Jul
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (646)
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645 results
Traveller rating
228
252
107
37
21
Traveller type
Time of year
LanguageEnglish
228
252
107
37
21
Show reviews that mention
All reviewsthe puboyster barcar parkharbour viewst austell brewerygreat location rightpay and displayno liftmusselsate herecornish breakfastlovely hotelvisited padstowcooked breakfastlovely viewlovely roombreakfast was excellent
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11 - 15 of 645 reviews
Reviewed 12 May 2018 via mobile

Went in to have breakfast this morning, asked for a breakfast menu and the reply we got you either have a full English or a sausage or bacon roll, total lack of customer service. Got up and walked out, glad we did, ended up at...More

Thank Tracey B
Response from OCHManagmentTeam, Manager at Old Custom House InnResponded 13 May 2018

Thank you for your feedback, our kitchens are very busy serving food for our guests and customers from 8am throughout every day until and often beyond 10pm at night, this requires a lot of kitchen prep and time. For these reasons we have a small...More

Reviewed 9 May 2018 via mobile

Great atmosphere and much improved menu. Love this place and will visit every time for food and drink and comfortable friendly surroundings. Ideally situated right on the quay and modern, light and airy. Love this place!!!!More

2  Thank PrincessLolaBear
Response from OCHManagmentTeam, Manager at Old Custom House InnResponded 13 May 2018

Thank you for your lovely review! We are very pleased you like the new Summer menu, we believe this matched with our always changing list of Specials selected by our kitchen team offers a great range for any appetite! We are very fortunate to enjoy...More

Reviewed 5 May 2018

We booked 3 rooms, as we brought friends over from the US to Rick Stein's seafood resto, which is a just a hop, skip & a jump away from the hotel. Parking is across the street in the public car park. Try not to get...More

2  Thank Christine W
Response from OCHManagmentTeam, Manager at Old Custom House InnResponded 6 May 2018

Thank you for taking the time to leave such a wonderful review! We appreciate your feedback and kind comments regarding our staff, we look forward to welcome you back next time you visit Padstow!

Reviewed 4 May 2018 via mobile

Enjoyable return visit, rooms large and airy with large very comfortable bed, great views of the harbour, staff were great, welcoming and helpful. Position of hotel perfect, just a few steps to shops restaurants and bars. Breakfast was good in comfortable surroundings, again with great...More

Thank Adrienne_sail
Response from OCHManagmentTeam, Manager at Old Custom House InnResponded 4 May 2018

Thank you for your review. We are glad you enjoyed your recent stay with us, and we look forward to welcoming you back in the near future!

Reviewed 2 May 2018 via mobile

Stayed at the old Custom House for a few days in late April, the room was nice but a bit noisy, you could hear the couple in the next room having, what can I say, a good time!!! Used the restaurant on the first night,...More

Thank Waljon
Response from OCHManagmentTeam, Manager at Old Custom House InnResponded 4 May 2018

Thank you for your feedback, we value your comments that help us continually review and improve the service we offer. We appreciate our customers expect excellent service every time, and this is what we are committed to delivering. We hope you choose to stay with...More

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About
Amenities
Top amenities
Restaurant
Free High Speed Internet (WiFi)
Bar/Lounge
Breakfast included
Hotel Amenities
Breakfast included
Breakfast Available
Things to do
Restaurant
Bar/Lounge
Details
Price range
US$163 - US$317 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms
Details
Price range
US$163 - US$317 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms
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Traveller (164)
Room & Suite (49)
Dining (17)
Family and Play Areas (2)
Questions & Answers
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misssampsonsdrapery
20 December 2017|
AnswerShow all 3 answers
Response from ExChadman | Reviewed this property |
No, there is no direct parking but almost adjacent is the harbour car park, so no real problems.
2
Votes
Nabby_100
13 April 2017|
AnswerShow all 2 answers
Response from EnglishTeacher7 | Reviewed this property |
Yes, breakfast was included. It was absolutely delicious too - lots of variation!
2
Votes
Kathy B
22 March 2017|
AnswerShow all 5 answers
Response from OCHManagmentTeam | Property representative |
Hi dogs are very welcome in the bar area.
1
Vote
Room Tips
"Harbour view room was very spacious."
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"Harbour views"
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"Corner room on 1st floor had gorgeous views. Talk to the staff when choosing!"
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"Room 10 is spacious, and has a fabulous view across the harbour."
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