We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.

Old Custom House Inn

Show Prices
Certificate of Excellence
Enter dates for lowest prices
powered by PriceFinder
Check In Check Out
1 room 2 adults 0 children
We check 200+ sites to find the latest and lowest prices.
Professional photos
Old Custom House Inn
View Map
{"widget":{"name":"ibex_photo_carousel","template":"ibex_photo_carousel__widget","dust":{"nav_controls":"ibex_photo_carousel__nav_controls"},"divClasses":"prw_rup prw_ibex_photo_carousel","moduleList":["handlers"],"js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))"}},"scriptFlags":null,"containerClass":null}
Add Photo Write a Review

520 Reviews from our TripAdvisor Community

Traveller rating
Traveller type
Time of year
Language
Showing 519: English reviews
Start your review of Old Custom House Inn
 Click to rate
Reviewed 1 week ago via mobile

Myself and my partner stayed here for one night as a little mini moon. It was a great location, friendly staff and some blooming lovely views. The car park over the road is really handy a not too expensive. We had a Seaview room and it was lovely. For the price however it felt a little basic... it was clean...

 Report
Helpful?
1Thank Lauren C
OCHManagmentTeam, Manager at Old Custom House Inn, responded to this review

Thank you for your review. The views from most of our rooms are outstanding and we are lucky to be in a stunning location. Look forward to your next visit

Bristol
Reviewed 1 week ago

The old custom house barn is a high quality first floor self catering apartment run by the Old Custom House Inn and we booked through Cornish Horizons. It is a very well equipped roomy apartment, tastefully furnished, - wood floors, ;leather settees, modern spacious kitchen off living area. Two en-suite (shower) bedrooms, one with a double, one massive queen with...

 Report
Helpful?
Thank bristolphil
OCHManagmentTeam, Manager at Old Custom House Inn, responded to this review

thank you for leaving such a lovely review. I am very pleased that you enjoyed your stay in the Barn. We hope you will choose to book to stay with us again.

Brightlingsea, United Kingdom
Reviewed 2 weeks ago via mobile

Having just walked from Harlyn back to Padstow came here for tea. Bar staff very friendly and easy to place food order. We had a Fish pie and a Smokie special. Both very good . Will definitely return.

 Report
Helpful?
Thank dadofhannah
OCHManagmentTeam, Manager at Old Custom House Inn, responded to this review

thank you for your lovely review. I will pass your kind comments on to our kitchen and bar teams.

Coleshill, United Kingdom
Reviewed 2 weeks ago

This quickly became one of our favourite stop offs during our recent trip to Padstow. There is a large, comfortable bar area at the front, a light and airy coffee shop at the back which does lovely coffee and cream tea and a hidden gem of a spa upstairs. I would thoroughly recommend a visit for a massage or facial...

 Report
Helpful?
Thank Stacey I
OCHManagmentTeam, Manager at Old Custom House Inn, responded to this review

thank you for leaving such a lovely review. Our coffee shop is very popular serving delicious cakes throughout the day. The hair and beauty salon is also a great way to unwind and treat yourself whilst on holiday. I hope you will visit us again.

Fareham, United Kingdom
Reviewed 2 weeks ago

This was a 4 night business stay. Good room very clean very friendly staff. Good food in the restaurant dinner and breakfast. A great place to stay this views are stunning and if you get a window table in the restaurant you have great views of the harbour while enjoying some really good food.

 Report
Helpful?
Thank Wookie1957
OCHManagmentTeam, Manager at Old Custom House Inn, responded to this review

thank you for your lovely review. We are very lucky to be located on the harbour side with beautiful views. We hope you will visit us again in the not too distant future.

St Austell, United Kingdom
Reviewed 2 weeks ago via mobile

We stayed two nights as were testing out Rick Stein's place for my birthday and wanted to enjoy the full Padstow experience. We arrived Saturday lunch time and it was heaving- nowhere to sit so had to take our pints to our room. It was a shame that there was nowhere for guests to sit and relax but this is...

 Report
Helpful?
Thank Cathy D
Reviewed 3 weeks ago

this hotel was right on the harbour, great view from the room, the room was lovely, having a proper sitting area and lots space, the bathroom was well done with nice toiletries which would last the weekend ( great if you have hand luggage only) We thought the bed was very comfortable and clean.

 Report
Helpful?
Thank Maggi G
OCHManagmentTeam, Owner at Old Custom House Inn, responded to this review

thank you for your lovely review. we hope to welcome you back again.

Pontypool, United Kingdom
Reviewed 3 weeks ago

We visited Padstow in late February with early spring sunshine and no crowds making the experience very enjoyable. The Old Custom Inn is well located on the harbour with outstanding views from rooms, bar, coffee shop and restaurant. Read the hotel details carefully as not all rooms have a harbour or sea view and there is no wheelchair access to...

 Report
Helpful?
Thank Christopher M
OCHManagmentTeam, Manager at Old Custom House Inn, responded to this review

thank you for your review. I am very pleased that you enjoyed your stay with us. February is a lovely time to visit, especially if you are lucky enough to have good weather. I hope you choose to visit us again.

Salisbury, United Kingdom
Reviewed 3 weeks ago

harbour front location; helpful staff; good breakfast cooked for you in the kitchen harbour fronted room was a good size with a relaxing ambience & large bed + very clean modern bath/shower room; free WiFi & IPod facility in room good local draught beers piped music intrusive when hotel was not busy; turn it off for breakfast!

 Report
Helpful?
Thank Stephen Charles S
OCHManagmentTeam, Manager at Old Custom House Inn, responded to this review

thank you for leaving a lovely review. We will pass on all your lovely comments to our teams. We will also look and the sound level for music, particularly at breakfast. We hope to welcome you back in the not too distant future.

Stourport-on-Severn, United Kingdom
Reviewed 4 weeks ago via mobile

Came here with my family for a drink at lunch time, we sat by the fire which was lovely. The bar staff were very friendly and served us very quickly. Great place for an afternoon drink. Menu looks very good price even though we didn't eat, we will be back to try it out.

 Report
Helpful?
Thank salysih
OCHManagmentTeam, Manager at Old Custom House Inn, responded to this review

Thank you for your review. We are glad you enjoyed your afternoon beverage by our fire and found our menu to be priced good. Look forward to your next visit.

169 photos of this hotel

Traveller photos: See what travellers like you saw

Viewed
All Traveller Photos (130)
Viewed
Bathroom (5)
Viewed
Hotel & Grounds (27)
Viewed
View from Room (12)
Viewed
Family/Play Areas (2)
Viewed
Dining (5)
Viewed
Room/Suite (13)
Viewed
Other (66)

Management photos: Courtesy of the property manager

Viewed
All Management Photos (39)
Viewed
Dining (12)
Viewed
Room/Suite (10)
Viewed
Hotel & Grounds (10)
Viewed
Bathroom (2)
Viewed
View from Room (1)
Viewed
Other (4)
Check In Check Out
Hotels you might also like...
Also consider these accommodations in or near Padstow
0.2 km away
Metropole Hotel
Metropole Hotel
#3 of 8 in Padstow
1,359 reviews
5.5 km away
Treglos Hotel
Treglos Hotel
#1 of 1 in Constantine Bay
367 reviews
3.2 km away
St. Moritz Hotel
St. Moritz Hotel
#1 of 4 in Wadebridge
898 reviews
Show Prices
Show Prices
Show Prices
380.0 km away
The Old Mill House
The Old Mill House
#4 of 58 in Padstow
187 reviews
3.2 km away
Molesworth Manor
Molesworth Manor
#1 of 2 in Little Petherick
247 reviews
0.5 km away
Tor View
Tor View
#6 of 58 in Padstow
185 reviews
Show Prices
Show Prices
Show Prices

Amenities

Highlights
  • Restaurant
  • Free High Speed Internet ( WiFi )
  • Bar/Lounge
  • Breakfast included
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Breakfast included
Official Description (provided by the hotel)
Nestling within sight of the open sea at the mouth of the tranquil Camel Estuary, Padstow, in Cornwall, has always been a thriving fishing port and commercial centre for north Cornwall. At the heart of the town and overlooking the medieval harbour is the Old Custom House, now a stylish and intimate place to stay. Standing on the quayside, the Old Custom House is still one of the finest buildings in the town. Today it is famous for its fine food, award winning ales, elegant, intimate accommodation and for its luxurious Beauty Studio. ... more   less 

Additional Information about Old Custom House Inn

Address: Inn South Quay, Padstow PL28 8BL, England
Region: United Kingdom > England > Cornwall > Padstow
Price Range: €132 - €189 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Old Custom House Inn 4*
Number of rooms: 24
Reservation Options:
TripAdvisor is proud to partner with Hotels.com, Booking.com, Expedia, Agoda, Priceline and LateRooms so you can book your Old Custom House Inn reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Old Custom House Hotel Padstow
Old Custom House Padstow
Old Custom House Inn Padstow, Cornwall
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your Listing

Questions & Answers

Here's what travellers have asked, with answers from Old Custom House Inn staff and other travellers.
2 questions
Ask a question
1 day ago
West Sussex, United Kingdom
over a year ago

See all questions (2)

Questions? Get answers from Old Custom House Inn staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Book early.”
 of 5 bubbles Wookie1957, 3 Mar 2017 | Read review
“request one at the front for the view”
 of 5 bubbles 274maggig, 2 Mar 2017 | Read review
“Some rooms have views of the harbour and some do not. Choose carefully from the options rather than on price only.”
  • Narrow WC access
 of 5 bubbles christopherm94, 2 Mar 2017 | Read review
“ask for one overlooking the harbour”
 of 5 bubbles stephencharless, 1 Mar 2017 | Read review
“Rooms on the front can be affected by noise from boats early in the morning.”
 of 5 bubbles Q4450TZpaulb, 12 Dec 2016 | Read review
5 of 5