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Three Swans Hotel

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1 room 2 adults 0 children
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Three Swans Hotel
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255 Reviews from our TripAdvisor Community

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Showing 250: English reviews
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Portsmouth
Reviewed 3 days ago NEW

We had a good stay. There were lovely touches to the rooms however the decor is tired but is being refurbished in May. It's clean though which is important. The staff, especially Louise, were really helpful and we had a great stay.

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Helpful?
Thank SibsEmsworth
Hamble
Reviewed 5 days ago NEW

It is what it is, they are totally open that the hotel needs updating and they are doing that in May. But although tired the rooms are very clean, comfortable, and spacious. The outstanding feature for us though was the amazing customer service and in particular Louise who could not do enough for us, was extremely friendly and professional, and...

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Helpful?
Thank Erica D
Management response:

Thank you for taking the time to write a review. I am very pleased to hear that you enjoyed your stay with us and that your received the customer service you deserve. I will pass on your kind comments to Louise and the team. Thank you once again.

Walsall, United Kingdom
Reviewed 1 week ago

Previous stays have been an absolute pleasure but the whole place was different this time with a change in staff it felt cold and lacked the previous quality. A menu should be an illustration of the range of foods available at all times, the beer was the same as I had drunk before but this time flat and incorrectly kept....

Review collected in partnership with this hotel
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Helpful?
Thank rogerpR3280BM
Management response:

Thank you for taking the time to write a review, I am very dissapointed to hear that you did not enjoy your stay with us. The hotel is closed for refurbishment in May and in that refurbishment the whole Food and Beverage section will be updated as well as the rooms and training of all staff. Thank you once again...

Winchester, United Kingdom
Reviewed 3 weeks ago

A party of 18 friends for lunch. Booking it was easy/ On arrival staff were helpful and friendly. Pleasant dining room overlooking the historic High Street. Attentive service and nothing was too much trouble for the waiting staff. We all enjoyed the food which was keenly priced with good quality ingredients. Based on our experience on January 28th we would...

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Helpful?
Thank wheelsandbags
Management response:

Thank you for taking the time to write a review. I am very happy to hear that you and your guests enjoyed your dining experience and that the service was attentive. Thank you once again and we hope to welcome you back to the Three Swans in the near future.

Reviewed 10 January 2017 via mobile

Pleasant stay. Decor of the rooms is like going back in time to 1970 but it doesn't matter that much if you realise how clean the room actually is! Housekeeping doing a very good job! Nice kept real ales in the bar with a nice selection of them. Menu is interesting and everyone would find something to their taste. Nice...

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Helpful?
Thank Maggy124
Management response:

Thank you for taking the time to write a review. I will of course pass your kind comments onto the housekeeping team and the Food and Beverage team. Thank you once again and we hope you welcome you back soon.

Bristol, United Kingdom
Reviewed 9 January 2017

Lady behind the bar saw we were taking it in turns to hold our six month old, and kindly stopped her work for a while and held him while we ate. He was happy, we were happy! Service far beyond what I would normally expect. Enjoyed food as well. Second visit for us, always nice to stop off in Hungerford,...

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Helpful?
Thank ploeb1
Management response:

Thank you for taking the time in writing a review. I am delighted that the team member was helpful and that both of you enjoyed your lunch. Thank you once again for your kind comments and I hope to welcome you back to the Three Swans in the near future.

Hungerford
Reviewed 5 January 2017

Very enjoyable New Year Stay. Room very comfortable, clean and quiet. Staff very welcoming and friendly. Would certainly use this hotel again and would recommend it to family and friends. Special mention to Louise on reception.

Review collected in partnership with this hotel
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Helpful?
Thank 254lynneb
Management response:

Thank you for taking the time to write a review. I am very pleased to hear that you enjoyed your stay, and I will of course pass your kind comments on to Louise and the team. Thank you once again for your feed back and we look forward to welcoming you to the Three Swans in the near future.

Hungerford, United Kingdom
Reviewed 1 January 2017 via mobile

Went in for a meal and the service was so bad!! We got told we needed to hurry up as the kitchen was getting busy. We also got asked if we wanted everything together and we said yes so when a different waitress brought our meal out and we said is it altogether and she got annoyed at us as...

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Helpful?
Thank Clawso
Management response:

Thank you for taking the time to write a review of your experience with us. I am disappointed to hear that you did not receive our usual high standard of service. At peak times when we have a full restaurant it pushes our food & beverage capacity to it’s limit, which in this case resulted in a mistake in your...

Swindon, United Kingdom
Reviewed 29 December 2016 via mobile

Dropped in to try the real ales. They had three on and tried three halves. Good beers and nice selection. Pity the restaurant seems to be unliked. This has always been the way and they don't ever seem to pull the food eaters.

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Helpful?
Thank ijmark
Management response:

Thank you for taking the time to write a review. Its good to hear that the three real ales are to the standard excepted. The restaurant is being refurbished in May 2017 and with that new menus will be introduced. Thank you once again for your feedback.

Newbury, United Kingdom
Reviewed 27 December 2016

Stayed for 4 nights over Xmas. Had a superior double, that too be honest was not up to scratch. Lots of maintenance issues, i.e. carpet badly stained, loose electrical fittings. Breakfast on the first morning was a mission. Only two rooms occuppied and breakfast served 7 to 9. We got there at 0715. NO staff at all on duty. Rang...

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Helpful?
Thank 732MichaelW732
Management response:

Thank you for taking the time to write a review. I am disappointed to hear that some aspects of your stay were not to our high standards, so please except my apologies for those short comings. I am pleased to hear that the majority of your stay was good, and indeed the hotel is closing from May 2017 for a...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Restaurant
  • Bar/Lounge
  • Room Service
  • Breakfast included
About the property
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Restaurant
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Free Parking
  • Room Service
  • Breakfast included
  • Dry Cleaning
  • Laundry Service

Additional Information about Three Swans Hotel

Address: 117 High Street, Hungerford RG17 0LZ, England
Region: United Kingdom > England > Berkshire > Hungerford
Price Range: €80 - €116 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Three Swans Hotel 3*
Number of rooms: 15
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Also Known As:
3 Swans Hotel
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Questions & Answers

Here's what travellers have asked, with answers from Three Swans Hotel staff and other travellers.
2 questions
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Whitchurch, United Kingdom
3 months ago

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Questions? Get answers from Three Swans Hotel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“it's a pub as well, so nothing the hotel can do really about arguing guests?”
 of 5 bubbles ericadent2015, 19 Feb 2017 | Read review
“Rooms in the newly built extension are allegedly the best.”
 of 5 bubbles 732MichaelW732, 27 Dec 2016 | Read review
“rooms outside probably more modern, near parking and no steps.”
 of 5 bubbles Mainz1, 16 Oct 2016 | Read review
“front of the hotel is on the main road”
 of 5 bubbles , 15 Oct 2016 | Read review
“Old part of the hotel is best”
 of 5 bubbles GordonC210, 14 Oct 2016 | Read review
5 of 5