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Hard Rock Hotel Tenerife

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Avenida Adeje 300 S/n Playa Paraiso, 38678, Adeje, Tenerife Spain
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COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveller (5982)
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Panoramas (52)
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What is Travellers’ Choice?
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
Payments made by partners impact the order of prices displayed. Room types may vary.
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitizer available to guests & staff
  • Paid stay-at-home policy for staff with symptoms
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Updated 25/06/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Hard Rock Hotel Tenerife
Updated 25/06/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#21 of 87 hotels in Adeje
Location
Cleanliness
Service
Value
Travellers' Choice
Located on the sunny southern coast near Adeje, Hard Rock Hotel Tenerife spreads across two brand new towers (Oasis and Nirvana), with 624 hotel rooms and suites, three amazing pools, access to a lagoon and indoor and outdoor entertainment areas. This exclusive beachfront hotel is a stylish interpretation of the legendary brand with modern facilities, a recognizable design, state-of-the-art technology and a wide array of services created for your utmost well-being! With the one and only Hard Rock's Sound of Your Stay programme, musical instruments, including a Fender guitar, can be delivered to the room.
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Room & Suite (471)471
Full view
Property amenities
Parking
Free High Speed Internet (WiFi)
Pool
Fitness / spa changing rooms
Bar / lounge
Game room
Entertainment staff
Babysitting
Wifi
Hot bath
Pool / beach towels
Pool with view
Adult pool
Outdoor pool
Heated pool
Sauna
Restaurant
Breakfast available
Breakfast buffet
Kid-friendly buffet
Snack bar
Special diet menus
Swimup bar
Poolside bar
Rooftop bar
Evening entertainment
Table tennis
Indoor play area for children
Children Activities (Kid / Family Friendly)
Kids club
Airport transportation
Car hire
Taxi service
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Foot massage
Full body massage
Head massage
Massage
Salon
Steam room
Rooftop terrace
Baggage storage
Concierge
Currency exchange
Shops
Sun loungers / beach chairs
Sun terrace
Sun umbrellas
Butler service
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Air conditioning
Housekeeping
Private balcony
Safe
VIP room facilities
Minibar
Refrigerator
Flatscreen TV
Laptop safe
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Room types
Ocean view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Mountain View
Family
Languages Spoken
French, Russian, Spanish, German
4992Reviews1402Q+A100Room tips
Traveller rating
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Popular mentions
kw05 wrote a review Jan 2021
Castlebar, Ireland142 contributions74 helpful votes
Unfortunately since May 2020 we have attempted to stay in HRH Tenerife a number of occasions but due to Covi-19 we have been unsuccessful. The communication and the rebooking each time has been second to none and both Call Center Carmen and Guest Services Omar and all other staff in Call Center and Guest Service have been a great help. Our original booking for May 2020 was moved to December 2020, then switched to March 2021 and Now September 2021. As it was a big birthday for May and March we had the Rockstar Suite Booked. We had upgraded to All Inclusive in October for our December visit and intended to spend our time at the resort. We decided to keep our current All Inclusive booking for March 2021 but But due to Covid-19 things where becoming limited on All Inclusive even Rock Royalty Services began to reduce. With concern, i sent both Rock Royalty and Guest Services an e-mail Christmas week not expecting a reply. On Christmas Eve , i received an unexpected call from Anaxaxtra in Rock Royalty. It was lovely to hear from her as she was a great help when we visited in 2019. She explained all services that where reduced in Rock Royalty and what was available currently and advised us to check back prior to our visit in March. At the time the hotel was only open 3 weeks and they were trying out what would work and what would be temporary unavailable as well as the hours of Lounge etc. The call was greatly appreciated and should how much they were focused on providing a great safe service to guests and welcoming them back. We have stayed twice Rock Royalty and we love it , we cant wait to return September 4th and hopefully avail of all services that we are used of in HRH Tenerife. See ye in September , Stay Safe and Well.
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Date of stay: May 2020
Cleanliness
Service
Sleep Quality
2 Helpful votes
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Hams266 wrote a review Jan 2021
London, United Kingdom57 contributions50 helpful votes
+1
It’s hard to review the hotel as it was only offering 50% of their usual services. Check in was a bit slow and not as informative as we would have liked during covid. Our room was beautiful and easy to find, very clean, spacious with lovely views. We stayed bed and breakfast and the buffet selection was really great, the food was lovely, we sat and ate breakfast by the pool each morning in the sunshine which we really enjoyed. We were disappointed at the restaurants available in the evenings, a choice of 2 restaurants for just 3 days of our stay - the other nights it was just the buffet, and we’re not buffet people in the evenings. We went out to a couple of restaurants in the local area on these nights which was fine, however, we would have been SO disappointed if we had paid all inclusive to have had to leave the hotel. The 2 evenings we did eat at the hotel restaurants we had lovely meals and service. We appreciate the staff are working in limited numbers and struggling through covid, however, I don’t think the prices charged reflected the services open at the time. We were a little bored in the evenings. We did however, have a nice break away in the sunshine and I’m confident the hotel has much more to offer under more normal circumstances. See you next time and please have more facilities available for your guests when you reopen again in Spring 🙌🏽😃
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Date of stay: December 2020Trip type: Travelled as a couple
2 Helpful votes
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jibbabri wrote a review Jan 2021
10 contributions7 helpful votes
You charged €840 one night, €640 some nights and generally over over €400 a night over the 16 nights we stayed with you. Staff were busy and hard to catch but friendly and hard working. You needed more staff available for the price you charge. What made me book the hotel was the many restaurants, bars and pools. However you had 2 restaurants open only 5 nights a week between then. And only 1 pool open. Plus all the cool bars were closed. When that is all you offer you should not be charging €840 per night, you should not be charging €400 per night!!! Also, your drinks are a disgrace. €5 for a local wine is expensive but acceptable given you are a good hotel. But the 125ml measure is disgusting, you should be fined for this. Given what you advertise and charge versus what you deliver I feel you should offer some vouchers to use the hotel when everything if open, but I am not holding my breath.
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Date of stay: December 2020Trip type: Travelled with family
4 Helpful votes
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Response from Customer Care, Otros at Hard Rock Hotel Tenerife
Responded 5 Jan 2021
Dear jibbabri, We are sorry for not to be up your expectations. Our customers are so valuable for us and we always try to do our best. Due the restrictions and the security measures we are having many daily changes and we are adapting as best we can. Despite of all this, we would like to thank you for mention the hard work of our lovely staff. It will be a pleasure if you give us the chance to come back to our hotel and make your stay an unforgettable stay! Best regards, CUSTOMER MANAGER HRHT
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Karen louise wrote a review Jan 2021
Durham, United Kingdom162 contributions52 helpful votes
I’m afraid I’m echoing everyone’s review of hard rock, let’s start with the price tag of over 5k for a week!! Before we arrived we knew a few amenities would be closed & restaurants on shorter days of the week with a island curfew of 10pm-6am, what we didn’t realise was the hotel would do on a daily basis was close practically everything down bit by bit we were being herded into a kids pool i would never have any desire to be near. Our first night we tried to order drinks at 9:25 & told last orders were 9:20, you couldn’t take drinks to your room or order anymore than a drink at a time, we’re even told to finish drinks before ordering again as the week went on. No mini bar in our room not even a bottle of water. Again we paid over 5k for this!! The staff were so busy closing all the pool areas down day by day trying to even get a drink round the pool was a massive ordeal. The week felt like we were a massive inconvenience for the staff & hotel, not all the staff may i add, some were lovely but others just plain rude & totally missing the point that we’d paid thousands of pounds to have a “holiday” . Hard rock you let yourselves down & more importantly you let us down....your guests who have had a horrendous year just like everyone else in the world, this was our holiday & if you couldn’t or wouldn’t give the full hard rock experience then shouldn’t have opened the hotel. We couldn’t even get booked into any of the restaurants but to be brutally honest this isn’t an all inclusive hotel & is extremely over priced for anything not included. I’d say this hotel gave me 25% of what i paid for So let’s see if they can do the right thing & refund me 75%!
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Date of stay: December 2020Trip type: Travelled with family
6 Helpful votes
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Response from Customer Care, Otros at Hard Rock Hotel Tenerife
Responded 5 Jan 2021
Dear Louis, Thank you for reviewing your experience at Hard Rock Hotel Tenerife and sorry for not being up to your expectations. While we look into this backstage, please let me know if I can be of any further assistance. Kind regards,
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Ryan wrote a review Jan 2021
9 contributions4 helpful votes
The hotel had barely any customers, 100 if you're lucky...Yet the service is absolutely horrendous. They use covid and there 'safe and sound' programme as an excuse for poor running of the hotel. In our two week stay there were many occassions customers were allowed to just do what they want with no masks, touching things in buffet with fingers, smoking by pool area just to mention a few. The worse thing is never were these people challenged by any staff. When we tell them they just shake their head. The worse bit about the whole holiday was the last few days we stayed. Occupancy levels are low so Hard Rock invited all the owners/staff to stay eat and party. The whole hotel had to show PCR tests for no covid but these did not...watching them everyday kissing and hugging each other...unbelievable. The service at splash bar and nighttime bar in reception was always slow. The only good thing about hotel was a few members of staff. Other than that, it is rubbish. I can't wait for the generic reply asking to be given another chance to experience a hard rocking hotel again and the problems are because of covid. No thanks.
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Date of stay: December 2020Trip type: Travelled with family
3 Helpful votes
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Response from Customer Care, Otros at Hard Rock Hotel Tenerife
Responded 2 Jan 2021
Dear RyanleeDJ, hank you for taking the time to share your feedback regarding your recent stay at our hotel. At Hard Rock, we strive to deliver unparalleled service to all our valued guests and we are disappointed to know that you were unhappy with your experience. In order to stay at Hard Rock Hotel or any other hospitality service in the island a PCR test in needed upon arrival to the country/hotel, this regulation has no exception to any person or guest. Hard Rock Hotel Tenerife comply with all the sanitary requirements as of today established. We apologize is the service at the bars was not up to your expectations however we are thankful for your kind words towards the staff members of the Hotel. It is through your feedback that we can improve our services and set the bar for delivering authentic experiences. While we look into this backstage, please let me know if I can be of any further assistance.
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PRICE RANGE
US$135 - US$304 (Based on Average Rates for a Standard Room)
FORMERLY KNOWN AS
Fiesta Playa Paraíso Complex
LOCATION
SpainCanary IslandsTenerifeAdeje
NUMBER OF ROOMS
624
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Frequently Asked Questions about Hard Rock Hotel Tenerife
Which popular attractions are close to Hard Rock Hotel Tenerife?
Nearby attractions include Britannia Inn (0.05 km), La Herradura cerveceria pub (0.3 km), and The 16th (0.1 km).
What are some of the property amenities at Hard Rock Hotel Tenerife?
Some of the more popular amenities offered include a swimup bar, a rooftop bar, and free wifi.
Which room amenities are available at Hard Rock Hotel Tenerife?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Hard Rock Hotel Tenerife?
Guests can enjoy a swimup bar, a rooftop bar, and an on-site restaurant during their stay.
Is parking available at Hard Rock Hotel Tenerife?
Yes, parking is available to guests.
What are some restaurants close to Hard Rock Hotel Tenerife?
Conveniently located restaurants include Mumbai Masala Playa Paraíso, Spice Garden Indian Restaurant, and Meson Bistro.
Are there opportunities to exercise at Hard Rock Hotel Tenerife?
Yes, guests have access to a pool, a sauna, and locker rooms available in the fitness centre during their stay.
Does Hard Rock Hotel Tenerife have an airport shuttle?
Yes, Hard Rock Hotel Tenerife offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Hard Rock Hotel Tenerife?
Yes, dry cleaning and laundry service are offered to guests.
Does Hard Rock Hotel Tenerife offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Hard Rock Hotel Tenerife?
The staff speaks multiple languages, including Spanish, French, German, and Russian.