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Hard Rock Hotel Tenerife

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182 Reviews from our TripAdvisor Community

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Showing 86: English reviews
Bellshill
Reviewed today NEW

Fantastic hotel staff were very friendly and happy at their work from the arrival to departure everything was perfect. Good music throughout the hotel entertainment in the evening was gd. Rooms were outstanding stayed in royalty suite had a great view room facilities were amazing especially the jacuzzi bath. 16th fllor bar was excellent to watch the sunset blankets were...

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Helpful?
Thank Margaret B
east sussex
Reviewed yesterday NEWvia mobile

Hotel nearly finished, but still needs a few touches. Staff and service was excellent. Bedrooms nicely decorated in keeping with the brand. Some items missing from the bedroom. No hooks outside the shower in our room to hang towels. No little shelf in the shower to put soap or shampoo etc on. Shower head leaked. Toilet paper should be better...

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2Thank gsxrEastSussex
basildon
Reviewed 2 days ago NEWvia mobile

Stayed here for 4 nights prior to the opening party on the 10th Dec. Good points Plenty of very good staff, with a good knowledge of there product. can't help feeling there's so many of them because of the opening in a few day - when the owners and the world press are starting to arrive. Place buzzing all the...

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1Thank brackbay
PalladiumHG, Public Relations Manager at Hard Rock Hotel Tenerife, responded to this review

Dear brackbay, thank you for the positive review of our hotel. We are very concern about th issue you mentiones about not hot watter in your room. I will check the issue with our maintenance team as this will never happen again. We hope you’ll give us a second chance and your next visit to the island. Kind regards, C.Méndez...

essex
Reviewed 2 days ago NEWvia mobile

Booked this hotel through Secret Escape, nearly cancelled due to the reviews but we were assured by them and the hotel through e-mails that the hotel work including the beach club would be finished by the end of November. We were there from 29th of Nov. till 3rd of Dec. The hotel still had workmen working everywhere when we left,...

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2Thank jospaul
PalladiumHG, Public Relations Manager at Hard Rock Hotel Tenerife, responded to this review

Dear jospaul, Thank you for taking the time in writing your feedback. We are very much concerned about your comments which our whole team takes very much in consideration in order to improve the services we provide all our guests. I hope you visit us in the near future to experince our full operational complex. Kindest regards, C.Méndez Customer Care

Leeds, United Kingdom
Reviewed 2 days ago NEWvia mobile

A good hotel, lots of space, pools, bars, sun beds, nice rooms, good staff, but it's big, and busy, and not quiet. The fit and finish looks good, but on closer inspection not 5 star quality. Little touches that come in 5 star hotels are missing, turn down service etc, not too important but little things that are missing. One...

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Helpful?
1Thank Robin L
PalladiumHG, Public Relations Manager at Hard Rock Hotel Tenerife, responded to this review

Dear Robin L, Thank you very much for your comment about our Hotel. We very much appreciate your comments and we are glad to hear that you liked the hotel. We are working on this small details you mentioned to improve our guest satisfaction. We really hope to receive you agin in the near future. Best regards, C.Méndez Customer Care

England, United Kingdom
Reviewed 2 days ago NEW

There do not seem to be any of the reviews from solo travellers, which is perhaps not surprising as I seemed to be the only solo traveller in the hotel. At least, I was the only one who used the pool! As mentioned in previous reviews, this hotel is not quite completed but I found all building work to be...

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2Thank Christopher J
PalladiumHG, Public Relations Manager at Hard Rock Hotel Tenerife, responded to this review

Dear Christopher J, Thank you for the awesome review of our hotel! We are very glad to hear that we delivered you an authentic experience that rock and that you have loved our Rock and Roll spirit! Our biggest goal is to convert our guests into raving fans and we can’t wait to have you back with us, where I...

Leeds, United Kingdom
Reviewed 3 days ago NEW

On the plus side: The rooms are lovely. Modern, stylish, well equipped. The sky bar, WHEN IT'S OPEN, is great. Live DJ, chilled music, great sunset views. The breakfasts are good The DJ's at the poolsides are excellent The live musicians at breakfast are very skilled. The staff are friendly, but very ineffective. On the downside: Currently there are workmen...

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1Thank ml3369
PalladiumHG, Public Relations Manager at Hard Rock Hotel Tenerife, responded to this review

Dear ml3369, Thank you very much for leaving your comments about your stay with us. On one hand we are happy to hear that you have loved our Hard Rock spirit and decoration. Our hotel has over 80 unique pices of Memorabilia to make our guest feel to the fullest the Hadr Rock feeling! On the other hand I feel...

Glasgow, United Kingdom
Reviewed 3 days ago NEWvia mobile

I'm on 2nd day of 7 day trip I'm 52 with 18 year old son Had problem with room sorted out by Christina the manager Place is fantastic Blown away with first impression Pools and bars different class You will be spoilt rotten here by the staff

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1Thank billy m
PalladiumHG, Public Relations Manager at Hard Rock Hotel Tenerife, responded to this review

Dear billy m, Thank you very much for your awesome review in TripAdvisor. It's so great to hear that we have Rock your stay!! I will share your feedback with all our staff and specially with Cristina. We really look forward for your next stay with us! Let's Rock! C.Méndez Customer Care

Reviewed 4 days ago NEWvia mobile

This is surprised to be a 5 star hotel, well I have had better service from a travel lodge back in the U.K. We have been staying for 2 nights so far, they have forgot to make up the room, we have been unable to eat in the restaurants apart from the sports bar where you can have a burger...

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2Thank Garry F
PalladiumHG, Public Relations Manager at Hard Rock Hotel Tenerife, responded to this review

Dear Garry F, Thank you very mucho for taking the time in writing your feedback about our hotel. I am really sad reading you didn't have a great stay with us. We are a huge team of Guest and Customer Service always available to listen to our guest expectations and satisfaction, and we are really sad that you didn't share...

London, United Kingdom
Reviewed 4 days ago NEW

Returned from a seven night stay with my partner, daughter, son-in-law and granddaughter on 30th November. We enjoyed great weather and staying in such luxury (platinum delux suites). The attention to detail in the interior design is stunning and when the Beach Club is open this resort will have huge appeal. More entertainment in the evening is a must and...

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1Thank Lady jane n
PalladiumHG, Public Relations Manager at Hard Rock Hotel Tenerife, responded to this review

Dear Lady jane n, Thank you very much for taking the time in writing your review in TripAdvisor. We are glad to hear that you and your family had a great stay with us and also that we have delived a experience that Rocks! Your comments and feedback are the best way to improve, we also like to thank you...

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Amenities

Highlights
  • Pool
  • Restaurant
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Babysitting
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Airport Transportation
Official Description (provided by the hotel)
Located on the sunny southern coast near Adeje, Hard Rock Hotel Tenerife spreads across two brand new towers (Oasis and Nirvana), with 624 hotel rooms and suites, three amazing pools, access to a seawater lagoon and indoor and outdoor entertainment areas. This exclusive beachfront hotel is a stylish interpretation of the legendary brand with modern facilities, a recognizable design, state-of-the-art technology and a wide array of services created for your utmost well-being! With the one and only Hard Rock's Sound of Your Stay programme, musical instruments, including a Fender guitar, can be delivered to the room. ... more   less 

Additional Information about Hard Rock Hotel Tenerife

Address: Avenida Adeje 300 | Urb. Playa Paraiso, 38678, Adeje, Tenerife, Spain (Formerly Fiesta Playa Paraíso Complex)
Region: Spain > Canary Islands > Tenerife > Adeje
Price Range: €194 - €476 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Hard Rock Hotel Tenerife 5*
Number of rooms: 624
Reservation Options:
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Also Known As:
Hard Rock Hotel Tenerife Adeje
Hotel Style:
#33 On the Beach Hotel in Adeje
#36 Luxury Hotel in Adeje
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Questions & Answers

Here's what travellers have asked, with answers from Hard Rock Hotel Tenerife staff and other travellers.
93 questions
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Questions? Get answers from Hard Rock Hotel Tenerife staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Prepare to find the food and drink rather expensive”
 of 5 bubbles 426christopherj, 6 Dec 2016 | Read review
“All rooms have balcony and sea view”
 of 5 bubbles ladyjanen, 4 Dec 2016 | Read review
“Choose another hotel”
 of 5 bubbles r00fingbl0ke, 3 Dec 2016 | Read review
“All rooms have sea view, good hair dryers, tea & coffee in rooms”
 of 5 bubbles CazzyC2014, 2 Dec 2016 | Read review
“Rooms in the Nirvana tower facing left after you exit the lifts are better”
 of 5 bubbles kaynelondon, 28 Nov 2016 | Read review
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