Shearwater Hotel & Spa
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About
Finding an ideal family-friendly hotel in Ballinasloe does not have to be difficult. Welcome to Shearwater Hotel & Spa, a nice option for travellers like you.
Carlton Shearwater is a family-friendly hotel offering a flat screen TV and air conditioning in the rooms, and it is easy to stay connected during your stay as free wifi is offered to guests.
The hotel features 24 hour front desk, room service, and newspaper. Plus, guests can enjoy a pool and free breakfast, which have made this a popular choice among travellers visiting Ballinasloe. For guests with a vehicle, free parking is available.
Travellers looking for Chinese restaurants can head to Ballinasloe Fusion Restaurant or Good Taste Chinese Restaurant.
Shearwater Hotel & Spa looks forward to welcoming you on your visit to Ballinasloe.
Location
Reviews
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The rooms could do with some TLC. Stains on the carpets and some of the doors are really marked. Heating fans make a terrible noise. I had to take the room card out in order to sleep but was then woken up at 3.15 am to a guy rooming the corridors calling out a ladies name 'lizzy'. Another friend that was staying on another floor and was also woken up by this guy. Security need to be more aware of the likes of this happening.
The pool was nice but had no lifeguard on duty, so I had to look after the kids myself.
The food was ok but chips and soup were cold when we got them. Kids menu was good although they were disappointed when they didn't get the traditional brownie that was offered. The chocolate cake that they were given was too rich and was not a brownie.
Staff are young and pleasant
Will I stay here again......No!
First off there was a mixup with the rooms which we had called ahead to lRify yet where still left waiting 20 minites for our room keys,
Once in the room we found the A/C to be absolutely useless we called reception 5 times as all 3 rooms the family are in are over 25 degrees even ith the ac on apparently, the staff themselves where not very helpful.
After complaining 5 times we finally recieved some fams for the rooms which where dusty and crusty showong they had not been cleaned at all ie not very good with covid going on at the moment.
When we arrived we sanitised the rooms ourselves and with dettol wipes i personally done all sockets and switches and door handles, the dirt that was on he dettol wipes afterward was appaling.
The furniture in the room all has stains and/or damage even the matress on the bed has springs sticking out which let me tell you leave you in quite a bit of pain after sleeping on.
Any sockets for charging phones and what not are horribly placed and well out of reach, to top that off all aside from 3 sockets in ach room are micro uk plugs so standard plugs for ireland dont work at all, so 2 out of our 3 sockets where used up with the 2 fans per room,
The rooms have very poor lighting all round.
And the tv despite having a hdmi input is about 360p no inputs work hdmi or scart the channels that are on the tv are blurry and laggy which confused me to be honest but kept freezing.
Were spending tomorrow morning at the pool hopefully that does not make this stay any worse.
Absolutely shocking rooms not worth the money at all!!
The only positive is the resteraunt staff are nice cheery and very clean making atleast the dinner good.
However Still not good enough to warrant getting a room here, just book the resteraumt seperate.
In the end we ended up returning to our room and woke up for breakfast the next morning starving from the night before we got ready and went down, the food available was well not as fresh as I would expect it to be for a four star hotel. We also had treatments booked for the Sunday and upon entering the spa I wanted to check if there was any earlier appointment but the girl in the spa was quite rude and very dismissive so we ended up cancelling the treatments we had booked. Our room was very basic but was possibly the best part of the hotel, it was spacious and clean.I really wanted to like this hotel and the restaurant staff and leisure centre staff and management were lovely to us it’s just very unfortunate that this four star hotel is becoming very run down, all the staff are very young but are a credit to the hotel.
When we arrived we should of had the warning signs. The reception desk was empty and 15 minutes later someone eventually arrived to check us in. Not what you would expect from a large hotel.
The worst experience was the service for diner on a very quiet night in the restaurant with 4 other tables in. Simply no service as staff chatting at the bar, which I have no issue with until there’s no service for drinks, ordering food or clearing the table. We eventually got to order pudding and when they arrived one desert for my little boy was missing. On the third attempt of requesting the desert after everyone else had finished I went to the bar to ask for a final time if the pudding was coming. The pudding was the brought out which was a chocolate brownie and ice cream. My little boy took one mouthful of the chocolate brownie snd screamed as the brownie was so unbelievably hot and had burnt the inside of his mouth. The fact they served this pudding off the kids menu to a child with no warning that it was so hot was beyond anything I have ever experienced in at hotel ever. Never have I been so angry with the lack of consideration.
To sun this hotel up this needs a very experienced manager to come in a lead this hotel with some experience in how to turn around a team on customer experience and attention to detail. I really hope they can achieve this but my goodness will it take some doing. The worst €1,000 spent on a weekend after room costs, a spa booking and food and drink.
We ended up eating in the bar the three nights as food was so tasty. Breakfast was v good well organised , my boys loved the selection of pastry’s and fruit etc.
The pool was v good, an hour slot was grand as the pool was v quiet so plenty of space. Supermarkets nearby for bits and pieces snacks etc.
Reception area was v nice to relax in.
Will definitely be returning, the staff were so helpful and welcoming and the kids enjoyed the kids club 👍👍
First Impression a phonecall, simple, professional an very helpful personel. Very easy to book a stay, and answered every question I had in a nice and professionall manner.
Getting in hotel and seeing reception area we were stunned, big chandelier that 5 star hotels would be ashamed of.
We came to reception to notify them that we are bit early for check in, and that we are gonna have lunch while they set our room.
After lovely lunch, where service was just ok, had a bit of feeling that some of the staff didnt want to be there at all, we went back to reception.
A lovely lady told us that our room is not ready yet but she has a room ready straight away, so that was nice touch. Went to the room and the room was ok, nice comfy, not bad, not excellent eaither but what you pay is what you get, isnt it?!
(We were on a Getaway to Galway offer)
Pool at 6pm, prebooked, lovely pool, bot many people there because of Covid restriction, so we felt really safe, and that was a reason we booked this hotel, picture of pool online is amazing, not far from real view.
After swimming pool it was time for dinner at 7.30 ( also prebooked ).
An my oh my dinner was excellente, we were served by a young waiter called Luke. And Luke you are great!
Nice treatment, chatty but still very polite and professional, from bringing a drinks to our table, setting up a table, picking up starters and bringing mains, and allways checking if all is ok, and if we need anything. I hope that managers will see this and give him something to show him appreciation, because this guy knows his job, he deserved applause and big thank you.
These are hard times for hospitality workers and we need to make sure that they know how everyone appreciates their hard work.
Only bit that I would maybe chance is that question that we always ask : " Is everything ok?"
Guest knows that is ok, but you guys need to know that you are better then ok, much more like excellent. So rather ask " are you enjoying everything" like that you will show your guest that you are certain in what you do and what you serve.
All in all excellent experience and we will be back here.
Luke, you exceeded our expectations!
Thank you.
Very poor communication when it came to booking a pool time slot, was only told of the need to do this when i had rang the spa to confirm something completely different. The pool area was nice and clean, but there was swimming lessons on??? very uncomfortable situation to be in when trying to enjoy a weekend away when 3/4 of the pool is taken over by lessons.
Had booked our trip a month (or more) in advance for 3 nights, but was then informed weeks later that the hotel couldn't honor a 3 night stay as it wasn't opening on Mondays for the month of July.
Breakfast was a buffet style, but it was served to your from behind a counter, which was pretty nice.
Restaurant food was lovely, the creamy pasta dish was to die for.
Reception was clean and the receptionists were very helpful and didn't keep you waiting long to be looked after.
"I couldn't fault anything during our stay, we were very pleased with our experience."Read full review
"Can't recommend this hotel enough from the staff to the buffet breakfast totally 100 percent "Read full review
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