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Calle San Ignacio Contiguo al Escuela de Santa Teresa de Cajon Santa Teresa, San Isidro del General, San Isidro del General District 11908 Costa Rica
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About

#1 of 8 hotels in San Isidro del General
Location
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Service
Value
2020 Travellers' Choice Best of the Best
The #1 resort in Central America, Hacienda AltaGracia offers a landmark of prestige in an unexplored area of Costa Rica: Perez Zeledon. Guests can immerse in nature and the lush countryside while enjoying handcrafted care and luxury across every space. There are 50 individual hacienda-style casitas, each with sweeping views of Costa Rica’s San Isidro Valley and nearby mountains. These highlands are relatively unexplored and we can show it by air, on horseback, a mountain bike or on foot.
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Property amenities
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Languages Spoken
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Location

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Contact
Calle San Ignacio Contiguo al Escuela de Santa Teresa de Cajon Santa Teresa, San Isidro del General, San Isidro del General District 11908 Costa Rica
Getting there
Juan Santamaria Intl Airport101 kmSee all flights
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389Reviews37Q+A57Room tips
Traveller rating
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Nogophers wrote a review Oct 2019
Plymouth, MN90 contributions48 helpful votes
I read they cancelled some reservations so I contacted the hotel and received assurances they would re-open on time. We booked flights and today I received the cancellation notice from AltaGracia. We'll get a full refund, but we will be out the $400 in airline change fees (plus fare difference if we alter dates/location). Just a poorly executed transition and very poorly communicated. I will not stay at an Auberge resort again. Note, I selected date of travel as Oct 2019 as I could not save review without saving. Actual trip was schedule for December 2019.
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Date of stay: October 2019
Service
1 Helpful vote
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Response from Alex B, Area Director of Sales & Marketing at Hacienda AltaGracia
Responded 10 Oct 2019
Hello Nogophers, We are very sorry about the temporary closure as the hotel goes through an ownership transition. This happens from time to time in our industry and our biggest hope is to return to welcoming our guests as soon as possible. I realize this does not make your experience any better, but hope for your understanding.
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FannyGus wrote a review Sep 2019
Miami, Florida88 contributions78 helpful votes
The resort is amazing, among beautiful nature, on top of the mountain, super views and big and comfortable suites, like small houses. Service is beyond good and people very kind. Food was excellent in all of the restaurants, pool area very relaxing . Highly recommend
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Date of stay: December 2018
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Response from Alex B, Area Director of Sales & Marketing at Hacienda AltaGracia
Responded 10 Oct 2019
Hello Fannygus, Thank you so much for the five-star rating and the great comments regarding your stay at Hacienda AltaGracia.
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acobble wrote a review Aug 2019
Houston, TX13 contributions8 helpful votes
Incredibly disappointed with this property and the operator, Auberge Resorts. They cancelled our reservation 3-weeks before we were supposed to arrive and gave us no consideration. The cancellation was a business decision on their part due to a change in ownership, and because it was entirely within their control they should have compensated guests for ruined plans, plane tickets, etc. We had time off work scheduled, a babysitter scheduled to watch the kids for 5 days, and non-refundable international flights booked. They did not care it was a personal and financial burden on us, and only offered to refund the hotel stay (which took several weeks) or change the dates. They refused to do anything to compensate us for financial losses on flights etc due to their business decision. The worst was that I only found out about this cancellation when I called them. A luxury resort operator that won't even bother to contact guests they are cancelling the reservation 3 weeks out? I can only assume this is indicative of the way Auberge Resorts treats their guests in all respects. Never again for me. They've lost a customer for life. On a positive note, if you're in the area, check out Nayara Springs, Four Seasons or any of the other wonderful resorts in Costa Rica that actually seem to care.
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Date of stay: August 2019
Service
3 Helpful votes
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Response from Alex B, Area Director of Sales & Marketing at Hacienda AltaGracia
Responded 10 Oct 2019
Hello Acobble, We are very sorry about the temporary closure as the hotel goes through an ownership transition. This happens from time to time in our industry and our biggest hope is to return to welcoming our guests as soon as possible. I realize this does not make your experience any better, but hope for your understanding.
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Kim wrote a review Aug 2019
1 contribution4 helpful votes
My advice - stay away from this resort until well after the ownership change and then see what reviews it gets. We have a reservation scheduled in September 2019 and have been unable to get a response to multiple emails and phone calls. We have some basic questions about activities and NO ONE has answered these very simple requests. They may be closed for the moment but should have people there is respond to future guests questions. We are VERY frustrated and are seriously considering cancelling our stay. It is ridiculous!
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Date of stay: August 2019Trip type: Travelled with family
3 Helpful votes
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Response from Alex B, Area Director of Sales & Marketing at Hacienda AltaGracia
Responded 10 Oct 2019
Hello Kimwebb123, We are very sorry about the temporary closure of the hotel due to an ownership transition. This happens from time to time in our industry and our biggest hope is to return to welcoming our guests as soon as possible.
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4bys1grl wrote a review Jul 2019
Boston, Massachusetts18 contributions11 helpful votes
Same situation as previously stated. Our family vacation was cancelled within two weeks of planned arrival. Had to find another place last minute as we already had our plane tickets. So disappointed in how the situation was handled. Refund request has been impossible.
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Date of stay: July 2019Trip type: Travelled with family
2 Helpful votes
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Response from Alex B, Area Director of Sales & Marketing at Hacienda AltaGracia
Responded 25 Jul 2019
Hello 4bys1grl, We are very sorry about the temporary closure as the hotel goes through an ownership transition. This happens from time to time in our industry and our biggest hope is to return to welcoming our guests as soon as possible. All refunds have been finalized now but feel free to contact us via email at alg.reservations@aubergeresorts.com should you need anything else. I realize this does not make your experience any better, but hope for your understanding.
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LOCATION
Costa RicaProvince of San JosePerez ZeledonSan Isidro del General DistrictSan Isidro del General
NUMBER OF ROOMS
50
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Frequently Asked Questions about Hacienda AltaGracia
What are some of the property amenities at Hacienda AltaGracia?
Some of the more popular amenities offered include an indoor pool, free wifi, and free breakfast.
Which room amenities are available at Hacienda AltaGracia?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Hacienda AltaGracia?
Guests can enjoy free breakfast, an on-site restaurant, and a lounge during their stay.
Is parking available at Hacienda AltaGracia?
Yes, free parking is available to guests.
What are some restaurants close to Hacienda AltaGracia?
Conveniently located restaurants include The pizza house, Alfredo barboza, and El Itacate Steak Tacos.
Are there opportunities to exercise at Hacienda AltaGracia?
Yes, guests have access to an indoor pool, a fitness centre, and a sauna during their stay.
Does Hacienda AltaGracia have an airport shuttle?
Yes, Hacienda AltaGracia offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Does Hacienda AltaGracia offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Hacienda AltaGracia?
The staff speaks multiple languages, including English and Spanish.
Does Hacienda AltaGracia have any great views?
Yes, guests often enjoy the mountain view available here.
Is Hacienda AltaGracia accessible?
Yes, it offers wheelchair access, reduced mobility rooms, and facilities for disabled guests. For specific enquiries, we recommend calling ahead to confirm.