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Best Western InnSuites Yuma Mall Hotel & Suites

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#4 of 36 Hotels in Yuma
Certificate of Excellence
GreenLeadersBronze level
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863 Reviews from our TripAdvisor Community

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There are newer reviews for Best Western InnSuites Yuma Mall Hotel & Suites
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Showing 850: English reviews
Suzhou, China
Level Contributor
223 reviews
106 hotel reviews
common_n_hotel_reviews_1bd8 185 helpful votes
Reviewed 21 October 2016

Good location next to the mall; nice remodel, but simple and sketchy neighborhood at night. The front desk needs better training. They didn't seem to know how to handle more than one person in their lobby at a time.

Helpful?
Thank GlobalPassion
Chris S, General Manager at Best Western InnSuites Yuma Mall Hotel & Suites, responded to this review

Thank you for your response. We do apologize that we did not meet your expectations regarding service and hope you will give us another opportunity to serve you better. More 

Regina, Canada
Level Contributor
124 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
Reviewed 20 October 2016 via mobile

When booking the hotel it took me a bit longer than usual. Seems like every place had recent bad reviews. This hotel seemed similar to others with reviews and the price was not the cheapest either but choose it because of the chain When we arrived the front lady was pleasant and booked us in right away. If you are... More 

Helpful?
Thank KCHREG
Chris S, General Manager at Best Western InnSuites Yuma Mall Hotel & Suites, responded to this review

What a great commentary. We are so pleased that you enjoyed your stay with us and are glad we were able to accomodate you for a few more nights and we thank you so much. We do apologize about the noise issues with your AC. We are in the renovation stage and the AC units are next! We hope you... More 

Reno, Nevada, United States
Level Contributor
19 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 18 October 2016

When in Yuma, we always stay here. The rooms are very comfortable and always clean. It is convenient to many restaurants as well as fast food restaurants. The breakfast is always good. We use the swimming pool and the fitness facilities. The location is a adjacent to a large mall which is a plus.

Helpful?
Thank Peggy W
Chris S, General Manager at Best Western InnSuites Yuma Mall Hotel & Suites, responded to this review

Peggy; We would like to thank you for the great comments. It is our goal to make every guest feel at home here and we hope you will return soon. More 

Level Contributor
13 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 18 October 2016

Great value for the price. Rooms are clean and spacious. Location near the freeway, but a little difficult to find, tucked back behind competitors building. The breakfast is very good with lots of selections (eggs, sausage, potatoes, waffles, fruit and pastries). I would definitely return if in the area.

Helpful?
Thank DENNIS h
Chris S, General Manager at Best Western InnSuites Yuma Mall Hotel & Suites, responded to this review

Dennis; Thank you so much for taking the time to review us on Trip Advisor. We appreciate your great comments and are pleased that you enjoyed your stay with us in Yuma. Look forward to seeing you again soon. More 

Yuma, United States
2 reviews
Reviewed 17 October 2016

Great Service Staff, no problem to check in. The staff at the front desk very helpful. The room was clean and with great amenities. Large living space with a large restroom and shower. Comfortable beds. Highly recommended and for sure I will use it again. Awesome job!!

Review collected in partnership with Best Western

Helpful?
Thank Arturo Y
Chris S, General Manager at Best Western InnSuites Yuma Mall Hotel & Suites, responded to this review

Arturo; Thanks so much for your great comments! We appreciate you and hope to see you again soon. More 

Level Contributor
19 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 12 October 2016 via mobile

Very pleasant overnighter. Complimentary drinks and snack by the pool. Comfortable room and excellent service. After a long drive in sweltering heat, arriving in our smart, air conditioned rooms was special. It's not a holiday resort, but if you're in the road I'd recommend this hotel.

Helpful?
Thank Jayanatha51
Chris S, General Manager at Best Western InnSuites Yuma Mall Hotel & Suites, responded to this review

Thank you for taking the time out of your travels to let us know how your stay with us in Yuma was. We appreciate your great comments! Hope to see you again soon. More 

Oceanside, United States
1 review
Reviewed 10 October 2016

The staff was very friendly and delivered extra towels and blankets within minutes of requesting to my room. The only problem that made this stay not as relaxing as I would of liked is that the guest to my left had a dark that continually was barking. If pets are allowed there should be a pet wing away from other... More 

Review collected in partnership with Best Western

Helpful?
Thank Jennifer A
Chris S, General Manager at Best Western InnSuites Yuma Mall Hotel & Suites, responded to this review

Thank you so much for your kind comments. We do apologize for the barking dog, and hope you will give us another opportunity to serve you better. More 

Maricopa, United States
1 review
Reviewed 7 October 2016

Many of the staff...especially in the dinning area were highly motivated to make us feel welcome and make our experience very enjoyable! We enjoyed our stay and the overall experience! The rooms were nice the food was great and we were very comfortable in this hotel for the three days that we were there. Good location and nice amenities.

Review collected in partnership with Best Western

Helpful?
Thank Robert H
Chris S, General Manager at Best Western InnSuites Yuma Mall Hotel & Suites, responded to this review

Robert, thank you so much for your kind words. We are so pleased that your stay with us in Yuma was a great one. Looking forward to seeing you again soon. More 

1 review
Reviewed 6 October 2016 via mobile

Check in was good. Got to the room and it smelled of smoke despite the fact it is a non smoking hotel. The room is very clean, but the faucet at the sink is incorrectly marked. My grandson turned on the cold water faucet and hot water came out. We had two queens, which sleeps 4 people and only had... More 

Helpful?
Thank Cassandra C
Chris S, General Manager at Best Western InnSuites Yuma Mall Hotel & Suites, responded to this review

Cassandra, we are so sorry that your recent visit with us did not meet your expectations. We hope you will return to give us another opportunity to serve you better. More 

Vancouver, Canada
Level Contributor
146 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 115 helpful votes
Reviewed 6 October 2016

I stayed here five years ago and loved it so came back. Again, clean (except for someone's bobby pin stuck under the bathroom door molding at the floor), comfortable. I started in room 119 and hated it - facing the stairs and a vending machine - very dark because of that, and very dark decor (which is strange given how... More 

Helpful?
Thank SandratheScripty
Chris S, General Manager at Best Western InnSuites Yuma Mall Hotel & Suites, responded to this review

We are so very sorry about the lack of Internet service while you were here. We have been working with a provider to get the system back to normal, but we are extremely frustrated with this company. We have been informed that we will have the complete system replaced and functional within the next few days. We know our guests... More 

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Free Breakfast
  • Room Service
  • Restaurant
  • Spa
  • Fitness Centre with Gym / Workout Room
GreenLeadersBronze level
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
Things to do
  • Pool
  • Hot Tub
  • Restaurant
  • Spa
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Kitchenette
  • Non-Smoking Rooms
  • Family Rooms
  • Smoking rooms available
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Business Centre with Internet Access
  • Free Breakfast
  • Meeting Rooms
  • Banquet Room
  • Self-Serve Laundry
  • Conference Facilities
  • Shuttle Bus Service
  • Room Service
  • Airport Transportation
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Multilingual Staff
Official Description (provided by the hotel)
Perfect for business, leisure and government travel, we set a new standard among Yuma hotels for suite accommodations, free amenities and superior service in Yuma all within walking distance of Yuma Palms Mall with shops, restaurants, and theaters. Minutes to Colorado River, YPG & casinos. Suite luxury for less with Cloud 9 beds & bedding and free: airport shuttle, hot full breakfast, WiFi, evening social hour & more! ... more   less 

Additional Information about Best Western InnSuites Yuma Mall Hotel & Suites

Address: 1450 S Castle Dome Ave, Yuma, AZ 85365
Region: United States > Arizona > Yuma
Price Range: €69 - €297 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Best Western InnSuites Yuma Mall Hotel & Suites 3*
Number of rooms: 166
Reservation Options:
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Also Known As:
Best Western Plus Innsuites Yuma Mall Hotel And Suites
Best Western Plus Innsuites Yuma Mall Hotel Yuma
Best Western Yuma
Yuma Best Western
Hotel Style:
#3 Green Hotel in Yuma
#5 Romantic Hotel in Yuma
#7 Business Hotel in Yuma
#7 Family Hotel in Yuma
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Questions & Answers

Here's what travellers have asked, with answers from Best Western InnSuites Yuma Mall Hotel & Suites staff and other travellers.
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Questions? Get answers from Best Western InnSuites Yuma Mall Hotel & Suites staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Any room would provide a quiet atmosphere for sleep; some are accessible for those with disabilities.”
 of 5 bubbles 966MARYS, 14 Nov 2016 | Read review
“You may wish to ask for one of the buildings not on the highway side.”
 of 5 bubbles RichardB279, 9 Nov 2016 | Read review
“Ask for first floor as it is a lot of steps to get to the second floor.”
 of 5 bubbles JANIE0529, 6 Nov 2016 | Read review
“try to avoid rooms facing the interstate”
 of 5 bubbles dennish835, 18 Oct 2016 | Read review
“Ask for a room on the top floor overlooking the pool.”
  • Someone else's bobby pin in the bathroom. Hmmm.
 of 5 bubbles SandratheScripty, 5 Oct 2016 | Read review
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