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Being a seasoned traveller I have learned a few things about hotels, the most important one is that staff makes a huge difference on your experience, regardless of the brand, ratings, amenities and point system used.
I had a business trip to Phoenix and much...More
Great experience pleasant stay would recommend to everyone location is very convienant for all Tempe attractions beautiful pool wonderful breakfast and updated rooms plenty of parking and bicycle friendly
Review collected in partnership with Best Western
This business uses tools provided by TripAdvisor (or one of its official Review Collection Partners) to encourage and collect guest reviews, including this one.
Thank Bradley G
Response from Traves S, General Manager at Best Western Plus Tempe By The MallResponded 6 January 2018
Thank you for all the nice comments. It does not get much better than this!
I remember loving my first experience at a Best Western (not sure where) and on my last few visits (different locations) I have been disappointed.
However I was impressed with the front desks handling of a difficult customer.
Response from Traves S, General Manager at Best Western Plus Tempe By The MallResponded 2 weeks ago
Thank you so much for noticing how hard the staff tries to offer the absolute best service we can possibly provide. We look forward to seeing you next time you are in town.
150.00/ nite stayed 3 nights
Room dark, cigarette butts left under bed
Popcorn on floor on entry, dirty windows
Lights on building not replaced,
Vandalism by homeless that required police on. 2 nd morning( in parking lot)
Breakfast staff an hour late (...More
Thank Katherine D
Response from Jessica M, Guest Relations Manager at Best Western Plus Tempe By The MallResponded 2 weeks ago
On behalf of the entire staff at Bestern Plus Tempe by the Mall, we want to sincerely apologize for the issues you ran into during your stay. I assure you this is not the way we intend to run our business and these issues...More