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BEST WESTERN PLUS Tempe by the Mall

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BEST WESTERN PLUS Tempe by the Mall
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730 Reviews from our TripAdvisor Community

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Showing 687: English reviews
Tempe, Arizona
1 review
Reviewed 2 days ago NEW

I complained of having a smoky room and nothing was done. I bought my own spray to cover the smell. At checkout, I was charged an additional 250 for smoke damage that was not done by me. It was an awful experience and I'm still disputing the transaction with them now...a week later

Review collected in partnership with Best Western

Helpful?
Thank HealthAddict8168
DOS_BWPT-RubyV, SC at BEST WESTERN PLUS Tempe by the Mall, responded to this review

We have respond through your email and talked to you about the smoking fees which caused us more on the downtime for the saleable rooms. It had been confirmed that the strong smoke was in the room by our Assistant Housekeeper Manager and Maintenance. Smoking cautions are stated on the registration card, public areas and posting on the counter at... More 

Level Contributor
7 reviews
Reviewed 4 days ago NEW

We booked a ten night stay here as we were visiting relatives nearby. Somehow expedia had booked us into a room with an easy access shower and no bath. \no idea how that happened but as the hotel was extremely busy for most of our stay, we couldn't get an ordinary room until three days before we left. Then the... More 

Helpful?
Thank Trish W
Level Contributor
18 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 4 days ago NEW

My wife & I live out of the Phoenix area, so when we travel by air, we stay over night in a hotel near the airport & take their free shuttle to the airport. We have stayed at this hotel many times in recent years with good service to/from the airport. This past week our experience was totally different. When... More 

Helpful?
Thank Mike P
Carson, California
1 review
Reviewed 5 days ago NEW

The children and I were confidante that we felt safe and comfortable there. We visit my family quite a bit and we'll be there again. Breakfast just could be served until about 10:30am as McDonald's only down over to early.

Review collected in partnership with Best Western

Helpful?
Thank 315tammief
DOS_BWPT-RubyV, Sales Support at BEST WESTERN PLUS Tempe by the Mall, responded to this review

Thank you for staying at the Best Western Plus Tempe by the Mall we are so happy to hear you enjoyed your stay. We hope you choose to stay with us again whenever your travel needs bring you back to Tempe! More 

San Diego, United States
1 review
Reviewed 6 days ago NEW

I recommend this Best Western. It was close to everything. The room was nice, and it was quiet. Clean. Good breakfast. Good lighting in the room, which isn't always found and I truly appreciate. xxxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx. xxxxx xxxxx. xxxxxx xxx xxxxxx xx xx xxxxxxxxx.

Review collected in partnership with Best Western

Helpful?
Thank 149marshal
DOS_BWPT-RubyV, Sales Support at BEST WESTERN PLUS Tempe by the Mall, responded to this review

Thank you for staying at the Best Western Plus Tempe by the Mall we are so happy to hear you enjoyed your stay. Thank you for recommending our hotel and we hope you choose to stay with us again whenever your travel needs bring you back to Tempe! More 

Mission Viejo, California
Level Contributor
33 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed 1 week ago

Our room was not cleaned on successive nights, which prompted a complaint from me. I was told to expect a phone call from the manager, which never came. There was no price adjustment -- nothing. Whereas I usually think highly of Best Western, I have had to reconsider that assessment. On the other hand, the Best Western in Prague is... More 

Helpful?
Thank drmarv036
Tucson, Arizona
1 review
Reviewed 1 week ago

Advertisement showed your venue had breakfast, lunch and dinner. When arrived I asked the woman who checked us in where the restaurant was located. She stated we only serve breakfast. I told her about the advertisement and she said there has never been a room for lunch and dinner. She advised us to walk 10 minutes one way to the... More 

Review collected in partnership with Best Western

Helpful?
Thank roroodog
DOS_BWPT-RubyV, Sales Support at BEST WESTERN PLUS Tempe by the Mall, responded to this review

Thank you for taking a moment to review your recent stay with us. I would like to apologize for the issues that you encountered. I'm sorry to hear how this affected your experience with us. I do apologize for the misunderstanding/miscommunication as we never advertised nor found on any site with our restaurant serving Lunch or Dinner. I see several... More 

Trail, Canada
Level Contributor
14 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 2 weeks ago

Not the Best Western. As soon as you walk thru the door there is a bad odour. The room we had was very dirty, stained carpet with holes. The bathroom had broken tiles and seem grungy. The bed was comfortable.

Helpful?
Thank Pogue12
DOS_BWPT-RubyV, Sales Support at BEST WESTERN PLUS Tempe by the Mall, responded to this review

Thank you for staying with us at the Best Western Plus Tempe by the Mall and for the feedback about your stay. We are always trying to improve and value all comments. We are looking into the issues that you encountered to ensure that it will not be an issue for others going forward. More 

El Paso, United States
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 2 weeks ago

Since I had prepaid through Priceline. I couldn't just change hotels or I would have. The initial impression was that the place was a bit run down and dingy. The colors were predominantly brown and old. The place had a musty, cleaning supply's to cover old place smell. The whole place was dated. Room not very inspired and bed was... More 

Review collected in partnership with Best Western

Helpful?
Thank Larry L
DOS_BWPT-RubyV, Sales Support at BEST WESTERN PLUS Tempe by the Mall, responded to this review

Thank you for staying with us at the Best Western Plus Tempe by the Mall and for the feedback about your stay. We are always trying to improve and value all comments. We are looking into the issues that you encountered to ensure that it will not be an issue for others going forward. The Property Improvement Plan is on... More 

Barrie, Canada
1 review
Reviewed 2 weeks ago

Very nice hotel and the location is excellent for travel, shopping and close to golf courses. Pool was not heated but all areas were very clean. Staff was very friendly and helpful. Very good variety and selection for the breakfast menu and coffee is available twenty-four hours. Major highway within minutes from this location.

Review collected in partnership with Best Western

Helpful?
Thank robertcV7325OV
DOS_BWPT-RubyV, Sales Support at BEST WESTERN PLUS Tempe by the Mall, responded to this review

Thank you for staying at the Best Western Plus Tempe by the Mall we are so happy to hear you enjoyed your stay. We hope you choose to stay with us again whenever your travel needs bring you back to Tempe! More 

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Free Breakfast
  • Fitness Centre with Gym / Workout Room
  • Room Service
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Shuttle Bus Service
  • Business Centre with Internet Access
  • Free Parking
  • Airport Transportation
  • Free Breakfast
  • Self-Serve Laundry
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Multilingual Staff
Official Description (provided by the hotel)
Hotel guests will enjoy our 24/7 Sky Harbor International Airport shuttle service, Park-N-Fly rates and appreciate the variety of nearby dining and shopping options in and around the Tempe area. We are a Green Hotel, and received 2015 Green Key Certificate. The Green Key Eco-Rating Program is the first of its kind to rank, certify and inspect hotels and resorts in North America based on their commitment to sustainable “green” operations. Complimentary hot breakfast and Best Western Reward members will be provided USA Today newspaper daily. Won Director's Award for Quality last 4 times in a row. Housekeeping Excellence Award for the 5th time in a row!**The BEST WESTERN PLUS Tempe by the Mall hotel is located across from Arizona Mills Mall and centrally located for business or leisure activities in and around the Phoenix/Tempe areas.The BEST WESTERN PLUS Tempe by the Mall hotel is three miles from the Phoenix Sky Harbor International Airport, downtown Phoenix and is near the Arizona State University campus. This renovated interior corridor hotel, with its casual Southwestern elegance offers 157 well-appointed rooms featuring free direct connect high-speed or Wi-Fi Internet access, cable television with over 70 channels, a microwave, refrigerator in all rooms and many other amenities. A Guests can take advantage of the outdoor heated pool, whirlpool spa and exercise facilities. This BEST WESTERN PLUS Tempe by the Mall hotel is near the sites of major sporting events in the Phoenix/Tempe metro areas including all ASU sporting events, the Diamondbacks, and Insight Bowl and offers several and unique guest stay packages. Make an online hotel reservation today and save at the BEST WESTERN PLUS Tempe by the Mall! ... more   less 

Additional Information about BEST WESTERN PLUS Tempe by the Mall

Address: 5300 S Priest Dr, Tempe, AZ 85283-1049
Region: United States > Arizona > Central Arizona > Tempe
Price Range: €75 - €172 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — BEST WESTERN PLUS Tempe by the Mall 2.5*
Number of rooms: 157
Reservation Options:
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Also Known As:
Best Western Plus Tempe By The Mall Hotel Tempe
Best Western Tempe
Tempe Best Western
Hotel Style:
#3 Romantic Hotel in Tempe
#6 Business Hotel in Tempe
#6 Family Hotel in Tempe
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Questions & Answers

Here's what travellers have asked, with answers from BEST WESTERN PLUS Tempe by the Mall staff and other travellers.
7 questions
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3 months ago
Glenwood Springs, Colorado
over a year ago
Glenwood Springs, Colorado
over a year ago

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Questions? Get answers from BEST WESTERN PLUS Tempe by the Mall staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Not near the lobby as it's too noisy, especially at 6am when cleaners assemble and breakfast is being prepared.”
 of 5 bubbles 268trishw, 29 Nov 2016 | Read review
“Lowest floor has lobby noise.”
 of 5 bubbles drmarv036, 22 Nov 2016 | Read review
“I wouldn't have a preference”
 of 5 bubbles jerryp141, 17 Nov 2016 | Read review
“W e stayed on 2nd floor facing street, a little noisy but had a good nights sleep.”
 of 5 bubbles MargaretG380, 1 Nov 2016 | Read review
“Never show your best welter voucher until your room has been assigned.”
 of 5 bubbles azcheesefan, 21 Aug 2016 | Read review
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