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Residence Inn Phoenix NW/Surprise

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228 Reviews from our TripAdvisor Community

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There are newer reviews for Residence Inn Phoenix NW/Surprise
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Showing 226: English reviews
Seattle, Washington
Reviewed 9 October 2016 via mobile

The hotel was clean, room was well equipped w a great kitchen, and breakfast was good... however they allow guests to smoke on the property. So even though it's technically a "non-smoking" hotel, it permeates all over. Multiple times walking in/out of the hotel I had to pass through clouds of smoke. Twice I had to leave the pool area...

Thank SeattleTraveler1313
samantha c, General Manager at Residence Inn Phoenix NW/Surprise, responded to this review

Hello Seattle Traveler1313, I am happy to hear that you had a good trip while visiting with us aside from the cigarette smoke. Arizona Law states that you have to be 20 feet away from any entrance to smoke. We have put stickers stating that on all of our entrance/exit doors and have a designated smoking area that we tell...

Las Vegas, Nevada
Reviewed 13 September 2016

After being on the road for five days from northern Michigan and traveling with a disabled sister, I was ready to relax while we visited a special friend who had moved from Michigan to Surprise. Residence Inn was the answer for our weariness! This establishment deserves five stars all the way!

Thank Lorane
Green Bay
Reviewed 9 September 2016

Great hotel and staff! Front desk staff were wonderful and accommodating every time I approached them. Breakfast was good and the ladies running it were on top of everything the entire time. Pool area was nice and I definitely spent some R&R time there. Only complaint was a guest staying there had more guests visit her and take up pool...

Thank Pandorastwin
Reviewed 9 September 2016

It’s my experience, being in the hospitality business since 1998, that we typically write reviews when we’re not satisfied. This isn’t that review. The Residence inn in Surprise is honestly one of the best hotel experiences I’ve ever had. We stayed for 8 days and though it’s nice to be home, it was hard to leave. The rooms are spacious...

Thank Billy H
A TripAdvisor Member
1 review
Reviewed 13 August 2016 via mobile

This place is wonderful! We needed somewhere to stay temporarily when our AC went out, and we have a dog so it's always a bit harder to find somewhere that's actually clean. The staff is incredibly friendly, the rooms spacious and clean and the complimentary breakfast unparalleled at any hotel I've ever stayed at. All the rooms are suites and...

Thank A TripAdvisor Member
Reviewed 6 August 2016 via mobile

We picked the Residence Inn in Surprise based on the reviews on Trip Advisor and couldn't have been happier! Definitely 5 Star. We were house hunting in the area and needed to be flexible on dates and the front desk was so accommodating. The room was very modern, clean and roomy. It was so nice to have a living area...

Thank Barb M
New York City, New York
Reviewed 31 July 2016 via mobile

I am writing this review even before I leave the hotel! Had a weekend stay for a family gathering and couldn't have had a better experience. Naha Costello, the front desk manager, helped me out with a business task that absolutely had to get done. Oreta, one of the wait staff, helped with breakfast and could not have been more...

Thank MM1016
Reviewed 25 July 2016

We had to visit a factory opening in Surprise AZ and stayed at the residence inn The place is nice, but the staff really went out of the way to make us comfortable We attended the managers social event in the lobby and enjoyed the best sangria's we ever had It's a five star experience with well appointed rooms and...

Thank cjinternational
Reviewed 15 July 2016

We stayed at the Residence Inn in Surprise, Az for 31 days! Our children live a few blocks away, and the convenience is wonderful! Everyone from Dawn, the General Manager, to Nahla, the Desk Manager, to Darnell & Layla at the front desk, to Angie, Mercedes, Oret, & Cheri that served and prepared the delicious breakfasts & Mixes that we...

Thank Yvonne. S
East Lansing, Michigan
Reviewed 14 July 2016

This hotel is one of the best that I've stayed at among all the Residence Inn chains I've been to. It is very clean, the staff were very friendly & helpful, and they served quite a variety of good choices for a hot breakfast. The location is just perfect - just walking distance from the Surprise Tennis & Racquet Complex...

Thank Jennifer G

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  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Free Breakfast
GreenPartner Learn More
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
Room types
  • Suites
  • Kitchenette
  • Family Rooms
  • Non-Smoking Rooms
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Business Centre with Internet Access
  • Free Breakfast
  • Meeting Rooms
  • Self-Serve Laundry
  • Dry Cleaning
  • Laundry Service
Official Description (provided by the hotel)
Welcome to the Residence Inn N/W Phoenix Surprise Arizona - the closest extended stay hotel to Luke Air Force Base, Banner Sun Health Research Institute, Ford Proving Grounds and Toyota Proving Grounds. Located next door to Surprise Stadium home of the Texas Rangers and Kansas City Royals and near Peoria Sports Complex, Camelback Ranch and Goodyear Ballpark discover why the Residence Inn Surprise N/W Phoenix is the premier hotel for Arizona Cactus League Spring Training. ... more   less 

Additional Information about Residence Inn Phoenix NW/Surprise

Address: 16418 N Bullard Ave, Surprise, AZ 85374-8805
Region: United States > Arizona > Central Arizona > Surprise
Price Range: €140 - €210 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Residence Inn Phoenix NW/Surprise 3*
Number of rooms: 116
Reservation Options:
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Also Known As:
Residence Inn By Marriott Phoenix Nw Surprise Hotel Surprise
Hotel Style:
#1 Romantic Hotel in Surprise
#1 Business Hotel in Surprise
#1 Family Hotel in Surprise
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Questions & Answers

Here's what travellers have asked, with answers from Residence Inn Phoenix NW/Surprise staff and other travellers.
2 questions
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Surprise, Arizona
4 months ago
Walnut Creek, California, United States

See all questions (2)

Questions? Get answers from Residence Inn Phoenix NW/Surprise staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Rooms with the fireplace are nice since it has an oven”
 of 5 bubbles travelgirl255, 7 Dec 2016 | Read review
“We were on 1st floor because we had a pet. Always very quiet.”
 of 5 bubbles 344diannep, 25 Nov 2016 | Read review
“face east for best view (no buildings across street)”
 of 5 bubbles jerrygg2016, 1 Nov 2016 | Read review
“My husband and I shared a two bedroom/two bathroom suite with another couple and had plenty of space and privacy”
 of 5 bubbles whitmire74, 26 Oct 2016 | Read review
“Traveling with a disabled sister not needing a handicapped room, but first-floor near an exit for easy access to my vehicle. #103”
 of 5 bubbles Lorane, 13 Sep 2016 | Read review
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