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Residence Inn Phoenix NW/Surprise

16418 N Bullard Ave, Surprise, AZ 85374-8805
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Prices are provided by our partners, and reflect nightly room rates, including all taxes and fees known to our partners. Please see our partners for more details.
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Traveller (67)
Room & Suite (13)
Pool & Beach (8)
Payments made by partners impact the order of prices displayed. Room types may vary.
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What you can expect during your stay
  • Hand sanitiser available to guests & staff
  • Regularly sanitised high-traffic areas
Updated 29/06/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Residence Inn Phoenix NW/Surprise
Updated 29/06/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.


#1 of 8 hotels in Surprise
Travellers' Choice
GreenLeaders GreenPartner
Welcome to the Residence Inn N/W Phoenix Surprise Arizona - the closest extended stay hotel to Luke Air Force Base, Banner Sun Health Research Institute, Ford Proving Grounds and Toyota Proving Grounds. Located next door to Surprise Stadium home of the Texas Rangers and Kansas City Royals and near Peoria Sports Complex, Camelback Ranch and Goodyear Ballpark discover why the Residence Inn Surprise N/W Phoenix is the premier hotel for Arizona Cactus League Spring Training.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Free breakfast
Water park offsite
Board games / puzzles
Kids stay free
Hot bath
Pool / beach towels
Outdoor pool
Heated pool
Bar / lounge
Breakfast buffet
Books, DVDs, music for children
Pets Allowed ( Dog / Pet Friendly )
Car hire
Business Centre with Internet Access
Conference facilities
Meeting rooms
BBQ facilities
Baggage storage
Convenience store
Non-smoking hotel
Outdoor fireplace
Outdoor furniture
24-hour front desk
Dry cleaning
Laundry service
Self-serve laundry
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Room features
Air conditioning
Flatscreen TV
Room types
Non-smoking rooms
Family rooms
Good to know
Languages Spoken
Hotel links
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329Reviews4Q+A75Room tips
Traveller rating
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  • 37
  • 5
  • 3
  • 4
Time of year
Traveller type
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Popular mentions
Roberto C wrote a review May 2021
Surprise, Arizona377 contributions94 helpful votes
Stayed here 12 nights after selling our home. My wife and I truly enjoyed this place and we had our two small dogs with us. Special thanks to Skyler for helping us with our reservation, Deb for helping us check in, Maria for keeping our rooms clean, Blake for keeping the hotel nice, and the breakfast staff for preparing our wonderful breakfast every morning. We will definitely stay here again and highly recommend this excellent place.
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Date of stay: May 2021
Sleep Quality
val S wrote a review Apr 2021
2 contributions1 helpful vote
In addition to a lovely stay at the residence inn last month, we were blown away with the warmth, professionalism, attention to customer service and efficiency of the Manager, Travis Cornell, and his team of food service workers, Vinta and Mercedes. Having gotten some bad info on when breakfast ended for the day, we expressed our disappointment to the front desk clerk. The manager, in the back office, had a highly attentive ear out and heard that there was an issue. He came out and, having heard our dilemma, reassured us immediately that we would be taken care of. And taken care of we were, altho breakfast had ended a full half hour before. Travis, ably assisted by Vinta and Mercedes, put together a delicious, generous and healthy meal for my husband and me. We never felt we were putting anyone out and we felt their good wishes in each of the many items they offered us. This level of service is SO APPRECIATED and So RARE. Three cheers for Travis and team. Way to set an example for even the fanciest hotels. You made us feel so welcome and like Royalty!
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Date of stay: March 2021
Travel more wrote a review Sep 2020
Las Vegas, Nevada2 contributions1 helpful vote
The main complaint I had about this hotel is that the two bedroom suites are very hot during the day time. I called the front desk regarding the temperature in the room (80 degrees), but we had set it to 68 degrees. they said they would move us to another room. We moved but the same problem occurred. Spoke with front desk again and they said that “in Phoenix during the day time the 2 bedroom suites normally don’t cool down under 78 degrees”. This is unacceptable!!! Anyways, if you stay in a 2 bedroom suites except it to be hit during the day.
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Date of stay: September 2020Trip type: Travelled with family
Letty A. wrote a review Jun 2020
3 contributions1 helpful vote
We made the reservation online for 2 nights and when we got there the people at the front desk told us that the reservation showed it for 2 nights but they only have our 2 bedroom room available for 1, she said they can surely accommodate us for both nights. She left a note for the assistant manager for the next morning to resolve the problem. The next morning the frustration started with a different girl (Assistant Manager) that had a horrible attitude and didn’t help us at all. She was cold, mean and defiant as she seemed to take joy in doubling our rate and splitting our family. Ultimately shutting us down by using the phrase “I’m done, I’m done” to everything we attempted to say. We thought she had quit, right there, probably should. We ended up leaving the Mariot Residence Inn and went to the Holiday Inn next door, where we were treated like guests.
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Date of stay: June 2020Trip type: Travelled with family
1 Helpful vote
louisesB2315VJ wrote a review Apr 2020
Prescott, Arizona1 contribution
Thanks to this Residence Inn Marriot for making this difficult time for our family as smooth as possible. From Angie serving amazing breakfast, to all the other staff checking on us to make sure we are taken care of, ....thank you so much! Our studio room is so perfect for our several day stay. So clean and well-provided. And best of all, they welcomed our black labrador without a problem.
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Date of stay: April 2020
Room Tip: I especially appreciated the exit doors closed slowly and without noise.
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US$153 - US$353 (Based on Average Rates for a Standard Room)
residence inn by marriott phoenix nw surprise hotel surprise
United StatesArizonaCentral ArizonaSurprise
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Frequently Asked Questions about Residence Inn Phoenix NW/Surprise
Which popular attractions are close to Residence Inn Phoenix NW/Surprise?
Nearby attractions include Surprise Stadium (0.5 km), Surprise Tennis & Racquet Complex (0.6 km), and Surprise Aquatic Center (0.6 km).
What are some of the property amenities at Residence Inn Phoenix NW/Surprise?
Some of the more popular amenities offered include free wifi, free breakfast, and a pool.
Which room amenities are available at Residence Inn Phoenix NW/Surprise?
Top room amenities include a kitchenette, air conditioning, and a flat screen TV.
What food & drink options are available at Residence Inn Phoenix NW/Surprise?
Guests can enjoy free breakfast, a lounge, and barbeque facilities during their stay.
Is parking available at Residence Inn Phoenix NW/Surprise?
Yes, free parking is available to guests.
What are some restaurants close to Residence Inn Phoenix NW/Surprise?
Conveniently located restaurants include In-N-Out Burger, Pieology Pizzeria, and Tokyo Joe's.
Are there opportunities to exercise at Residence Inn Phoenix NW/Surprise?
Yes, guests have access to a pool and a fitness centre during their stay.
Are any cleaning services offered at Residence Inn Phoenix NW/Surprise?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Residence Inn Phoenix NW/Surprise?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Residence Inn Phoenix NW/Surprise offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and conference facilities.
Is Residence Inn Phoenix NW/Surprise accessible?
Yes, it offers wheelchair access, reduced mobility rooms, and facilities for disabled guests. For specific enquiries, we recommend calling ahead to confirm.