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Comfort Inn & Suites Surprise-Phoenix NW

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Traveller (15)
Room & Suite (41)
Dining (6)
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Overview
  • Excellent55%
  • Very good26%
  • Average13%
  • Poor4%
  • Terrible2%
Travellers talk about
AMENITIES
Free Wifi
Free Parking
Breakfast included
Air Conditioning
Pool
Non-Smoking Hotel
Suites
2 Star Hotel
All hotel details
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Reviews (130)
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129 results
Traveller rating
67
35
18
6
3
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Time of year
LanguageEnglish
67
35
18
6
3
Show reviews that mention
All reviewscardinals stadiumlarge gapbreakfast room isplenty of places to eatthe room was nicenice stayshopping and restaurantsyogurteach morningclean hotelfirst floorlobby areasweet rollswould stay here againfree breakfasttwo nightsbiscuits and gravy
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1 - 5 of 129 reviews
Reviewed 2 weeks ago via mobile

Not th cleanest in the world. They need to vacuum the halls and elevator. Air conditioner goes on and off all night so it gets hot and then cold. It was an ok hotel for a couple of nights. But that’s it.

Thank Sharon G
Reviewed 25 March 2018

Guest laundry out of order for the entire 3 days we stayed there. Went to the local laundromat to do our laundry at 11:00 am.and we returned at 4:00 pm. Our room had not been cleaned. Trash, dirty towels etc. ( .had left a nice...More

Thank susandtom
Reviewed 4 March 2018

A cute little pool and nice clean rooms. They were very strict regarding our check-in time. We had to wait in lobby for over an hour as they did not allow early check-in. Wish we knew that in advance! Be sure to ask about that...More

Thank timmD4972CA
Response from Rachel R, General Manager at Comfort Inn & Suites Surprise-Phoenix NWResponded 6 March 2018

Thank you for letting us know about your stay with us and we hope that eveything went well for you while you visited us. We appreciate your feeback and hope to see you again soon. I would also like to thank you for letting us...More

Reviewed 1 March 2018 via mobile

Our visit happened to coincide with Spring Training so our hotel had the Kanas City Royals players. They were poilite and did not cause and trouble. There were also many Spring Training visitors. It was an enjoyable stay. When in the area, be sure to...More

Thank Judy B
Response from Rachel R, General Manager at Comfort Inn & Suites Surprise-Phoenix NWResponded 6 March 2018

Thank you so much for the great review. We were delighted to have you as our guest and hope to see you again soon. Have a wonderful day.

Reviewed 17 February 2018 via mobile

Our stay was nice. Not exceptional. Everything was clean and the service was good. My main complaint is the traffic pattern at this hotel. You always feel like you are in someone’s way or walking into someone. Whether it is taking the elevator, walking in...More

Thank Gigi C
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About
Amenities
Top amenities
Pool
Free Parking
Free High Speed Internet (WiFi)
Breakfast included
Fitness Centre with Gym / Workout Room
Hotel Amenities
Free Parking
Breakfast included
Meeting Rooms
Multilingual Staff
Self-Serve Laundry
Breakfast Available
Dry Cleaning
Business Centre with Internet Access
Laundry Service
Room amenities
Air Conditioning
Microwave
Refrigerator in room
Things to do
Pool
Fitness Centre with Gym / Workout Room
Hot Tub
Outdoor pool
Details
Price range
US$86 - US$124 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Accessible rooms
Details
Price range
US$86 - US$124 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Accessible rooms
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Traveller (15)
Room & Suite (41)
Dining (6)
Pool & Beach (3)
Business Centre & Event Rooms (2)
Questions & Answers
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jandyrone
25 June 2017|
AnswerShow all 2 answers
Response from Andrea C | Reviewed this property |
Unfortunately not a Keurig coffee maker. Just the typical small coffee machine with the coffee and filter all in one. As previously mentioned they did have coffee readily available near the elevator area.
0
Votes
Thomas M
4 October 2016|
AnswerShow all 2 answers
Response from Hjg G | Reviewed this property |
No, they do not. But there is one very close. It's called "to my Suprise shuttle" I was not permitted to include a link, but it come up easily in a Google search It's very close to the hotel. I have not personally used... More
0
Votes
Room Tips
"The hotel is near a train track. Trains blow horns multiple times throughout the night and will wake you up."
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"not sure but our room was quiet and we were on the second floor."
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"Lots of eating places close by and also a great Trader Joes just down the street."
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"All rooms are great."
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