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Comfort Inn & Suites Surprise-Phoenix NW

Traveller (15)
Room & Suite (26)
Traveller (15)
Room & Suite (26)
Dining (5)
13337 W Grand Ave, Surprise, AZ 85374-4070 See on map
Free Wifi
Free Parking
Breakfast included
Air Conditioning
Non-Smoking Hotel
2.5 Star accommodation
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2 Dec3 Dec
1 room, 2 adults, 0 children
Standard Room
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Traveller rating
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Traveller type
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Reviewed 2 weeks ago
We went to Surprise Arizona to see a game at the Surprise Stadium. We loved our stay, the room was clean, plenty of restaurants nearby. Felt pretty safe. The breakfast was included with the rate. We would definitely come again.
Thank Go48257665857
Response from Rachel R, Manager at Comfort Inn & Suites Surprise-Phoenix NW
Responded 2 weeks ago
Thank You for staying with us at Comfort Inn & Suites here in Surprise. We hope you enjoyed the game at Surprise Stadium and found the closeness of all the restaurants to your liking. We would also like to say thank you for the great comments in regards to your accommodations as well as having to enjoy the great breakfast that is available to all our guests. We hope to see you again soon. Have a great day!
mike m
Escondido, California
Reviewed 14 Aug 2018
when we stayed here two years ago it was delightful, not sure what happened. from the backpacks I found in the hall that belonged to homeless, seems they store them there, but also have free run of motel and grounds, including breakfast, no security at all. breakfast was horrible, threw it away, couldn't eat it. vending machines on first floor were all out of order. but integrity is absent as we decided to cancel second night per their instructions, calling Choice, who called to confirm.thought it was OK until I was charged for second night I didn't stay, when I complained to Choice, they said motel said I stayed second night. I have receipt showing I checked out the next day at 925am, and can prove via receipts and witnesses I was over 300 miles away the night in question. Avoid this place at all costs, too many shady types walking parking lot, didn't feel my car was safe. this was my 38th night on the road this year for pleasure, 43 last year, and by far this was the worst. badda book, badda bye bye. Surprise is too nice to stay here.
2 Thank mike m
Sharon G
Westminster, Colorado
Reviewed 9 Jun 2018via mobile
Not th cleanest in the world. They need to vacuum the halls and elevator.
Air conditioner goes on and off all night so it gets hot and then cold.
It was an ok hotel for a couple of nights. But that’s it.
Thank Sharon G
Reviewed 25 Mar 2018
Guest laundry out of order for the entire 3 days we stayed there. Went to the local laundromat to do our laundry at 11:00 am.and we returned at 4:00 pm. Our room had not been cleaned. Trash, dirty towels etc. ( .had left a nice tip for housekeeper) Called front desk and was told by Karina that housekeeping had gone home for the day. She said that all she could offer was some clean towels. Told her we would just check out and she said that we would still be charged for the night. ( over $200.00 a night.) Our view was of a roof. DO NOT STAY HERE!!!!
1 Thank susandtom
Reviewed 4 Mar 2018
A cute little pool and nice clean rooms. They were very strict regarding our check-in time. We had to wait in lobby for over an hour as they did not allow early check-in. Wish we knew that in advance! Be sure to ask about that at any hotel before you show up early.
Thank timmD4972CA
Response from Rachel R, General Manager at Comfort Inn & Suites Surprise-Phoenix NW
Responded 6 Mar 2018
Thank you for letting us know about your stay with us and we hope that eveything went well for you while you visited us. We appreciate your feeback and hope to see you again soon. I would also like to thank you for letting us know about your check in process. I do apologize and will get this taken care of to prevent this from happening in the future. Have a great day.
Hotel class
Hotel Amenities
Free Parking
Free High Speed Internet (WiFi)
Breakfast included
Fitness Centre with Gym / Workout Room
Air Conditioning
Breakfast Available
Business Centre with Internet Access
Dry Cleaning
Hot Tub
Laundry Service
Meeting Rooms
Multilingual Staff
Non-Smoking Hotel
Outdoor pool
Pets Allowed ( Dog / Pet Friendly )
Refrigerator in room
Self-Serve Laundry
Wheelchair Access
Room types
Suites, Non-Smoking Rooms, Accessible rooms
Hotel class
Room types
Suites, Non-Smoking Rooms, Accessible rooms
Number of rooms
Price range
US$95 - US$184 (Based on Average Rates for a Standard Room)
Also Known As
Comfort Inn And Suites Surprise
Comfort Inn & Suites Surprise Hotel Surprise
Comfort Inn Surprise
United States > Arizona > Central Arizona > Surprise
Hotel class
Room types
Suites, Non-Smoking Rooms, Accessible rooms
Number of rooms
Price range
US$95 - US$184 (Based on Average Rates for a Standard Room)
Also Known As
Comfort Inn And Suites Surprise
Comfort Inn & Suites Surprise Hotel Surprise
Comfort Inn Surprise
United States > Arizona > Central Arizona > Surprise
Traveller (15)
Room & Suite (26)
Dining (5)
Pool & Beach (3)
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Nearby AttractionsSee all 29 nearby attractions
Surprise Stadium
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Questions & Answers
Ask a question
25 June 2017|
AnswerShow all 2 answers
Response from Andrea C | Reviewed this property |
Unfortunately not a Keurig coffee maker. Just the typical small coffee machine with the coffee and filter all in one. As previously mentioned they did have coffee readily available near the elevator area.
Thomas M
4 October 2016|
AnswerShow all 2 answers
Response from Hjg G | Reviewed this property |
No, they do not. But there is one very close. It's called "to my Suprise shuttle" I was not permitted to include a link, but it come up easily in a Google search It's very close to the hotel. I have not personally used... More
Room Tips
"stay elsewhere"
14 Aug 2018
Read review
"The hotel is near a train track. Trains blow horns multiple times throughout the night and will wake you up."
2 Jan 2018
Read review
"not sure but our room was quiet and we were on the second floor."
20 Mar 2017
Read review
"Lots of eating places close by and also a great Trader Joes just down the street."
10 Jan 2017
Read review
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