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Best Western Plus Surprise-Phoenix NW

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13337 W Grand Ave, Surprise, AZ 85374-4070
COVID-19 update: See the added health and safety measures this property is taking.Read more
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US$107
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Prices are provided by our partners, and reflect nightly room rates, including all taxes and fees known to our partners. Please see our partners for more details.
Payments made by partners impact the order of prices displayed. Room types may vary.
Room & Suite (47)
Pool & Beach (4)
Dining (2)
Payments made by partners impact the order of prices displayed. Room types may vary.
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • All linens sanitised in high-temperature wash
  • Face masks required for staff in public areas
  • Hand sanitiser available to guests & staff
  • Regularly sanitised high-traffic areas
  • Staff required to regularly wash hands
Updated 06/11/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
Updated 06/11/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#8 of 8 hotels in Surprise
Location
Cleanliness
Service
Value
Everyone needs a place to lay their weary head. For travelers visiting Surprise, our fully renovated Best Western Plus Surprise-Phoenix NW is an excellent choice for rest and rejuvenation. Well-known for its family-friendly environment and proximity to great restaurants and attractions, Best Western Plus Surprise-Phoenix NW makes it easy to enjoy the best of Surprise. As your “home away from home,” the hotel rooms offer a flat screen TV, air conditioning, and a refrigerator, and getting online is easy, with free wifi available. Guests have access to a 24 hour front desk, baggage storage, and express check-in and check-out while staying at Best Western Plus Surprise-Phoenix NW Hotel. In addition, Best Western Plus Surprise-Phoenix NW Hotel offers a pool and breakfast, which will help make your Surprise trip additionally gratifying. And, as an added convenience, there is free parking available to guests. For those interested in checking out Surprise Stadium (1.7 mi) while visiting Surprise, Best Western Plus Surprise-Phoenix NW is a short distance away. While in Surprise be sure to experience local surf and turf favorites at Saigon Kitchen. Best of all, Best Western Plus Surprise-Phoenix NW makes it easy to experience some great Surprise attractions like Arts HQ Gallery, which is a popular art gallery. Whether you’re traveling for business, pleasure or both, Best Western Plus Surprise-Phoenix NW is sure to make your visit to Surprise one worth remembering.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Free breakfast
Children's television networks
Highchairs available
Pets Allowed ( Dog / Pet Friendly )
Parking
Wifi
Paid internet
Hot bath
Breakfast available
Business Centre with Internet Access
Meeting rooms
Photo copier / fax In business centre
Baggage storage
Non-smoking hotel
24-hour front desk
Express check-in / check-out
Clothes dryer
Dry cleaning
Laundry service
Self-serve laundry
Washing machine
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Room features
Blackout curtains
Air conditioning
Desk
Housekeeping
Safe
Coffee / tea maker
Cable / satellite TV
Bath / shower
Telephone
Iron
Wake-up service / alarm clock
Microwave
Refrigerator
Flatscreen TV
Radio
Complimentary toiletries
Hair dryer
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Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Centrally Located
Business
Languages Spoken
English, Spanish
Hotel links
Special Offer:Up to $100 in Gift Cards

Location

Full view
37Car recommended
Grade: 37 out of 100
32Restaurantswithin 1 km
2Attractionswithin 1 km
8Reviews3Q+A1Room tip
Traveller rating
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  • 2
  • 2
Time of year
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Language
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Popular mentions
dorseychristineh wrote a review Jun 2021
Moorpark, California1 contribution
This Best Western understood when we arrived early and were very tired, they checked us in early as quickly as possible. The hotel accepts pets and has a pet relief area with doggie bags and trash can for your use( not everyone used it however). The pet fee is reasonable, compared to many we were charged on our month long trip. I would recommend this Best Western to all.
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Review collected in partnership with Best Western
Date of stay: June 2021
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Emily46217 wrote a review Mar 2021
Indianapolis, Indiana58 contributions44 helpful votes
Hotel's Favourite
I was highly impressed with the cleanliness of this hotel. I felt very comfortable sitting on the bed and walking around with just socks on (they didn't turn black!). It's getting rare to find a place like that. The staff was very friendly, and breakfast was good. I didn't try the pool or the fitness center. I place my finger on why but even though I know it was recently rebranded, it still felt out of date. My only issues were that the wifi made my phone lag and service was actually better with the wifi turned off, and the whole time I was there kids were screaming and running up and down the halls, not the hotels fault, but it did detract from being able to sleep. I would stay here again!
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Date of stay: March 2021
Value
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Service
Room Tip: get an even numbered room, my odd number was right by the Lowes garden center and I heard the...
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Response from Rachel Ramos, General Manager at Best Western Plus Surprise-Phoenix NW
Responded 13 May 2021
Thank you for your feedback, as we love hearing from all our guests. We appreciate you choosing to stay with us and hope to see you return soon. Please let us know what else we can do to make your next stay with us more enjoyable. Have a great day!
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Maury C wrote a review May 2021
1 contribution
No towels,no coffee,no service! This place is a joke. I called for a refund and received some gift cards that I am still waiting for. A guest should not be made to wait until midnight for the towels to come out of the hotels dryer,and then fetch them from the front desk. No coffee pods for the in room coffee maker,and the urns in the main dining area did not serve hot coffee. Not worth the money!
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Review collected in partnership with Best Western
Date of stay: May 2021
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Location
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Response from Rachel Ramos, General Manager at Best Western Plus Surprise-Phoenix NW
Responded 13 May 2021
I apologize for the issues, as we are still dealing with the Covid issues, we follow all policies of CDC and Best Western. I hope this does not deter you from choosing to stay with brand as we love all our guests.
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DevoraDC wrote a review May 2021
Washington DC, District of Columbia22 contributions8 helpful votes
Large rooms, decor ok. Someone cared about the hotel once. The lobby restroom had no soap no towels in the men’s, the women’s had an old dried out bar of soap. That was just the beginning, all the floors were dirty. We got to our room the covers were just sort of placed on the verge of acceptable. We debated not staying, but the room was pretty much ok. Although, when we looked at the dirty a/c filters, we almost checked out. But every time we went into the public areas we just shook our heads. Filthy filthy filthy. There was an included breakfast that we didn’t go near. If the floors were an indication of their concern for cleanliness, we didn’t want to risk that non-level of cleanliness in the food service. What a waste of a potentially good hotel.
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Review collected in partnership with Best Western
Date of stay: May 2021
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Location
Cleanliness
Service
Sleep Quality
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Response from Rachel Ramos, General Manager at Best Western Plus Surprise-Phoenix NW
Responded 13 May 2021
On behalf of the staff, I apologize for the issues you encountered while staying with us as words will not be enough. Being short staffed in numerous areas of the hotel, we are slowly getting the help required. I again apologize and hope to see you again now that we are fully staffed.
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joeL757XP wrote a review Apr 2021
Los Angeles, California1 contribution
I have to preface this review with I really don’t ever write reviews. I checked in online the day before for a 4 PM to 5 PM check-in time. We arrived at 6 PM only to find that the room had not been cleaned and was not ready. We left for an additional three hours to give them time. When we returned The room was still not ready. There were many others in the lobby just arriving after a late drive who probably didn’t get a room that night. We waited another half an hour before we finally got keys to our room.There was apparently no manager on duty so no comp for the inconvenience was offered.Those problems were just the tip of the iceberg. My first mistake at this price point was to think the free breakfast perk tipped the scales in deciding to stay at this location. Boy was I wrong. The first breakfast sandwich I picked up had hair in it. The second one I only had half of before having to take a $hit. One other friend I traveled with also had half of his before having stomach issues. I had to bring up the late check and issue again at check out. I feel like some kind of note should have been made. Some kind of comp for the inconvenience acknowledged.l by the staff. Nada. I was told to take a card and call back on Monday. Won’t waste my time here again.
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Review collected in partnership with Best Western
Date of stay: April 2021
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
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Response from Rachel Ramos, General Manager at Best Western Plus Surprise-Phoenix NW
Responded 13 May 2021
Thank you for your response and I apologize for all the issues you encountered. This will help in making all the necessary improvements needed for all our guests to enjoy their stay with us. Again, I apologize as I know that this is not enough, but please know that this will be taken care of so as not to happen again. Thank you.
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PRICE RANGE
US$86 - US$261 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
comfort inn & suites surprise hotel surprise, comfort inn and suites surprise, comfort inn surprise
LOCATION
United StatesArizonaCentral ArizonaSurprise
NUMBER OF ROOMS
86
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Frequently Asked Questions about Best Western Plus Surprise-Phoenix NW
Which popular attractions are close to Best Western Plus Surprise-Phoenix NW?
Nearby attractions include Irish Wolfhound Restaurant & Pub (1.0 km), WHAM Community Art Center (0.5 km), and Octane Lounge (0.4 km).
What are some of the property amenities at Best Western Plus Surprise-Phoenix NW?
Some of the more popular amenities offered include free wifi, free breakfast, and a pool.
Which room amenities are available at Best Western Plus Surprise-Phoenix NW?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Best Western Plus Surprise-Phoenix NW?
Guests can enjoy free breakfast during their stay.
Is parking available at Best Western Plus Surprise-Phoenix NW?
Yes, free parking is available to guests.
What are some restaurants close to Best Western Plus Surprise-Phoenix NW?
Conveniently located restaurants include Rio Mirage Cafe, Irish Wolfhound Pub, and Tom Yum Thai Restaurant.
Are there opportunities to exercise at Best Western Plus Surprise-Phoenix NW?
Yes, guests have access to a pool and a fitness centre during their stay.
Are any cleaning services offered at Best Western Plus Surprise-Phoenix NW?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Best Western Plus Surprise-Phoenix NW?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Best Western Plus Surprise-Phoenix NW offer any business services?
Yes, guests have access to a business centre and meeting rooms during their stay.
Which languages are spoken by the staff at Best Western Plus Surprise-Phoenix NW?
The staff speaks multiple languages, including English and Spanish.