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First of all, I’m unclear what the review was about during the snow storm. This is not a “snow” zone and I’m certain it upset the apple cart at Enchantment.
We had a seamless arrival, from early check in, at 11:00 to perfection in our...More
OK. We've stayed here before and I love it just as much as this time. I'm going to give a caveat though to those who can't handle exceptional 5 star customer service. Housing in this area has gone through the roof and it's extremely difficult...More
We were so disappointed with Enchantment. So what was good first:
The room was beautiful, the views are stunning, the room was immaculately cleaned. The location is amazing and the grounds are fabulous.
But we travel a lot and to be frank the service here...More
10 Thank Peter H
Response from Carol S, Manager at Enchantment ResortResponded 2 weeks ago
Dear Peter H,
Please accept our heartfelt apology for failing to deliver an exceptional experience during your visit with us last week. We know you traveled quite a distance to get to us and we appreciate the opportunity to have you as our guests. Your...More
Boynton Canyon is as picturesque as it gets and there on the canyon floor lies the Enchantment Resort. Surrounded by such natural beauty are the tasteful casitas that are clustered about the property. Greeted each morning by a newspaper and an ice bucket packed with...More
Last fall my wife, mother-in-law, and I booked two adjacent rooms for the Christmas holidays. Later my brother-in-law and his wife also decided to join; because they travel with a dog however, and dogs are not allowed at Enchantment, they had to book elsewhere. No...More
5 Thank GoYanks2018
Response from Carol S, Manager at Enchantment ResortResponded 3 weeks ago
Thank you very much for your feedback. Currently we are a no-pet hotel. We appreciate that you did respect our policy and we are sorry that your experienced something different. We are evaluating our policy right now and we will communicate the outcome...More