My wife and I arrived tired and without a reservation, as a pro photographer I travel heavy and I am old. My wife went and asked if they had anything on the ground floor; they didn’t but Tyler a manager, owner or something showed up and packed all our stuff to the second floor, their only room left, Tyler was very helpful during our whole stay. For being downtown it was reasonable priced. The view from the room is amazing. Tyler hauled our big stuff down stairs at checkout. Looking forward to my next stay here in this amazing landscape. Maybe Tyler can arrange another heavy snow fall for this photographer.
This place doesn't look bad from the outside because it was recently renovated...that's where it ends though; it was all downhill after that. The place seemed deserted but the desk clerk claimed they were almost sold out...funny, standard canned reply. The one staff guy looked about 19 and mean't well but wearing a t-shirt and not even knowing what Matterhorn means is not presenting a professional image. I've met more knowledgeable and professional staff at hostels in Europe for 25 euros a night. I asked to see a room and while the king bed was nice, the decor is extremely tacky and cartoonish. The view is blocked by the main Street tourist shops and after all the renovation the guy was touting there was not even a bathtub in the room. He quoted a price of about $200 including tax on a very slow Wednesday night with NO BREAKFAST! He claimed he didn't know who owned the hotel but the owner was somewhere in Phoenix. I left and told him I'd think about it. He replied that the office closes at 10pm(very unprofessional for the prices charged). Note to owners: If you can't take pride in your business like a professional signs his/her name to their work what is your real intent? I think it is to do wrong and cheat people. A real professional business owner doesn't hide identity. This is a disturbing trend with hotel ownership resulting in massive price fixing/overcharging guests and refusing to correct issues and provide value to customers(like charging top hotel rates for motel quality and staff that wouldn't get hired at Burger King). Since I'm not a chump, I said a nice goodbye and looked elsewhere-$200 saved for nice restaurants and tours. Not recommended.…
The only reason I gave 2 stars is due to fact that the walls are too thin. We heard every movement of the guests upstairs. They also had their tv on all night which kept us up. If you are not bothered by this then you might do ok here. I really cannot see a way for owners to fix this issue so I would stay here again. However, It’s centrally located in downtown. Walking distance to shops and restaurants. The mountain view’s are amazing from the room. The rooms have been updated and are spacious.
just finishing a 3 night stay....great location...rooms are very updated including beautiful bathroom ..large TV...view is to die for.. we are on upper level with balcony...great view at sunrise..would not hesitate to stay here again
Stayed at The Matterhorn for 2 nights with my partner this holiday season. The inn has been fully converted and renovated. The rooms have a wonderful view of the red rocks from each individual balcony. Inside the room is spacious with a bathrooms separate from the main room. The matching set of furniture from the wall entertainment nook to the bed frame to the sliding doors and bathroom vanity was a great choice from management and their designers. The room is clean and modern. Attention to detail from the wall paint to bathroom tiles to choice of grout color. Was really surprised I have found this perfect little gem of an inn for the price we paid.