We have been staying this week at the new Residence Inn in Sedona, AZ. Although they have some issues to work out being new with staff, which is hard to find, they are doing a magnificent job. Everything is open including a full breakfast buffet and no other limitations. The hotel has been full since we arrived on Memorial Day. Along with the adjacent sister Courtyard Inn, they offer and exceptional place to stay out of the hustle and bustle of Sedona on the west side of the city. A rooftop deck available for all guests at both hotels at the Courtyard not only offer spectacular views, but some weekly entertain,ent as well. Many hiking trails available throughout the area and some out the back doors of the hotels. We’ll return here many times in the coming years.
Great pool and jacuzzi area. Rooms at multi-levels therefore beware, it if very difficult to get your luggage to your room, lots of stairs, and NO parking near the different buildings. Rooms perfect, Studio yet has kitchen, couch, large TV and nice bathroom. Coffee in room good and has utensils. The STAFF definitely is new since it has only been open less than 2 months. they need to get familiar with property, they have no idea what any room is like. Some room actually when you open slider or window face a wall. The rooms next to you very thin walls, hear everything. From your balcony you can touch next door neighbors. Cannot tell you which room to get very confusing Room A 140 was okay, near car and nice balcony view.
My husband left his new, very expensive watch in the room. Upon discovering it later that day, he phoned the hotel to report this matter to the front desk agent. She happily stated that Sierra, our housekeeper, turned it in to the front desk agent, and it was placed in a safe. My husband picked it up the following day. We truly appreciated Sierra's integrity.
BACKGROUND: I am a very frequent traveler -- outside of COVID, I usually stay in hotels 100 - 150 nights a year. The most important aspects of my stay are safety, cleanliness, and quiet. I always like to start with the good things before I dive into the constructive criticisms. Pros: The Residence Inn is a brand new, 2 story property. The hot tub and pool areas are great, the small gym is nicely appointed, the staff are very friendly, and the room has a nice sitting area and kitchen setup. The common areas were all very clean. Issues: - Parking isn't free. There is nowhere nearby to park other than the hotel. Budget $18+Tax to park your vehicle here. - Note, most of the rooms on the first floor are slightly below the street. This means, that your patio may be partially "underground" or your window may literally face the tires of parked cars in the parking lot. If you value light, you should request a room on the 2nd floor. - Upon checking in, we were given a 1st floor room with a patio. As mentioned above, the patio was facing a stone wall yielding very little natural light. I'd also note that the "King" size bed is not a standard king size, but somewhat smaller (and no, it is not a "California King" size either. - When we entered the room we found hair in the bathroom that wasn't ours and a used coffee pod in the machine from a previous guest. I did not mention these issues to the staff as it was just easier to deal with it ourselves (i.e. sanitize the bathroom area and coffee machine). - The real issue with the hotel was the noise. The walls have little to no insulation between the rooms. This means that noises above a quiet conversation can be heard in the adjacent room. We came to Sedona to enjoy nature -- i.e. go to bed and wake up early! The first night we were subjected to television noise from the room next door into the early morning. We notified the front desk the following day and were promised a room that would not have guests staying next to us for the duration of our stay. We packed up and moved our items to the new room. The second night of our stay (first night in the new room), we had a peaceful evening. However, the 3rd night of our stay (second night in the new room), someone was checked in to the room next door and once again, we could hear everything happening. We called the front desk and spoke to a very friendly, but also very overwhelmed staff member who informed me that she had a line of people waiting at check in and she was the only person working. She said that if she moved us, should could not promise someone wouldn't be next to us. She repeatedly mentioned that we should "ask for compensation/points" for the inconvenience. We gave up, put earplugs in and tried to get as much sleep as possible. Upon checking out, I informed the front desk staff of our disappointment -- particularly that we were promised a quiet room and the hotel did not deliver. I was promised a follow up -- a few days later, I was offered a credit equal to 3.5% of my rate. To say I was disappointed with the follow up was an understatement. Look, I know that no hotel stay is perfect, but this isn't a $99 Motel 6 -- this is a property that charges rates in the $300 - $400 range -- compatible to 4 star hotels. If you are expecting a 4 star hotel experience, I would strongly advise you look elsewhere.…
Just stayed one night in this brand new property! Amazing views of the beauty of Sedona. The staff was friendly and helped make the stay wonderful! Had a drink at the bar, was nice to sit at the firepit and relax after a long day! The property is near everything but not in the congestion of the traffic downtown, that was so nice!