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We needed a last minute place to stay in Scottsdale so I reserved a room at this hotel. I had stayed here before and while nothing special, served our need to be close to our destination. We had very mediocre service. The evening clerk told...More
Response from Manager_11525, General Manager at Extended Stay America - Phoenix - ScottsdaleResponded 3 May 2016
Thank you for taking the time to write a review of your stay. I sincerely apologize that we were unable to exceed your expectations. In response to your feedback, I will retrain our front desk staff and make sure we are thoroughly inspecting our linens....More
In Phoenix last month and with most hotels charging top rates in March, finding a decent place was a challenge. I stayed at an ES last year in FL and found this place via the ES website.
Pros: Quiet location, multiple dining options nearby, reasonable...More
Response from Manager_11525, General Manager at Extended Stay America - Phoenix - ScottsdaleResponded 26 April 2016
I want to thank you for taking the time to post a review of your stay. We appreciate you letting us know about the inconveniences you experienced. In response to your feedback, I will share your comments with our housekeeping staff and make sure our...More
I had read some reviews online recently about this hotel and was a bit concerned, but when we arrived the staff was friendly and informative. We were able to check in early and our room was VERY nice, clean, updated and comfortable. Every request from...More
Thank Cheryl C
Response from Manager_11525, General Manager at Extended Stay America - Phoenix - ScottsdaleResponded 20 April 2016
The team and I appreciate your wonderful remarks. I'm thrilled that we were able to exceed your expectations and provide you with a great stay! I truly appreciate your kind comments regarding our accommodating customer service and reasonable rates. Thank you again for sharing your...More
This is nothing fancy place to stay. Served my type of basic one night stay while I was visiting Scottsdale on work. I liked the room space and design. Was clean and comfortable.
Their staff were all friendly and welcoming. Would definitely consider staying agaain...More
Response from Manager_11525, General Manager at Extended Stay America - Phoenix - ScottsdaleResponded 22 March 2016
Thank you for sharing your experience with us. I’m so pleased to read that you had a great stay at our hotel! I truly appreciate your kind comments regarding our convenient amenities, friendly customer service, and comfortable rooms. The staff and I would like to...More
The room I was initially given had a broken TV & phone. When I returned to the front desk, I was told by "Bryce" that maybe a repairman could come tomorrow. I didn't find that acceptable and requested another room at which point "Bryce" began...More
3 Thank Ewmn247
Response from Manager_11525, General Manager at Extended Stay America - Phoenix - ScottsdaleResponded 24 February 2016
I received a copy of your review, and wanted to take a moment to personally respond. The service and maintenance issues you described are unacceptable, and I sincerely apologize for your experience. To uphold our company’s high standards, I will use your comments to coach...More
US$61 - US$162 (Based on Average Rates for a Standard Room)
Star rating provided by Expedia.
Number of rooms
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United States >
Central Arizona >
Also Known As
Extended Stay Deluxe Phoenix/Scottsdale Hotel Scottsdale ,
Extended Stay Scottsdale ,
Scottsdale Extended Stay ,
Extended Stay America - Phoenix - Scottsdale Arizona