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Extended Stay America - Phoenix - Scottsdale

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Traveller (2)
Room & Suite (11)
Pool & Beach (2)
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Overview
  • Excellent21%
  • Very good21%
  • Average14%
  • Poor17%
  • Terrible27%
Travellers talk about
“room was clean”(10 reviews)
“breakfast bar”(3 reviews)
“longer stay”(2 reviews)
AMENITIES
Free Wifi
Free Parking
Breakfast included
Pool
Non-Smoking Hotel
Suites
Fitness centre
2 Star Hotel
All hotel details
Additional information
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Rooms
3 Jun4 Jun
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (131)
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All reviewsroom was cleanbreakfast barlonger stayrecommend this hotelhome away from homeexercise roomwould definitely stay here againkitchenettepansstoverates
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21 - 25 of 127 reviews
Reviewed 28 April 2017

Booked 2 rooms, each for 2 nites with a 2.5 Star Express deal through Priceline and was assured the room would accommodate 2 people and include breakfast. Well, that was far from true, as you can see below, in addition to a laundry list of...More

2  Thank Joseph G
Response from 00esa, General Manager at Extended Stay America - Phoenix - ScottsdaleResponded 29 April 2017

It is very disappointing to read your comments concerning your stay at our hotel. Please accept our apologies as we never mean to disappoint any of our guests in any way, and we definitely failed in this attempt. We can assure you that what you...More

Reviewed 7 April 2017

Avoid this hotel! I stayed here several times for business over a few months. First of all, don’t expect much like cleaning your room each week. This hotel is constantly understaffed and you are lucky to even find anyone working the front desk. The grab...More

Thank CRVD-SEATTLE
Response from 00esa, General Manager at Extended Stay America - Phoenix - ScottsdaleResponded 8 April 2017

Thank you for choosing us once again. Please accept our apologies for your experience in not meeting your expectations with our amenities and for the reservation issues. I am also sorry that my front office team fell short of providing you with the service you...More

A TripAdvisor Member
Aurora, Colorado
63
Reviewed 5 April 2017 via mobile

Upon our arrival March 22nd 2017, we discovered there's no coffee maker, nor any of the kitchen utensils, went downstairs to inquire about the missing items and we were told by the male evening clerk, that we must check out everything from the front desk,however...More

1  Thank A TripAdvisor Member
Response from 00esa, General Manager at Extended Stay America - Phoenix - ScottsdaleResponded 6 April 2017

Please accept my sincere apologies for our hotel not living up to your expectations. I am disheartened to read about the service problems you experienced with my front-desk team. This is not the typical feedback we receive about our staff and the service. We are...More

Reviewed 5 April 2017

Booked 6 rooms for our Staff and a couple more for our National guests and not one person had anything good to say about the hotel. They thought is was the worst hotel they stayed at. Not clean, asked to share a room with a...More

1  Thank bdamore
Response from 00esa, General Manager at Extended Stay America - Phoenix - ScottsdaleResponded 6 April 2017

We are terribly sorry about the issues you experienced with your reservation and even more for not resolving it to your satisfaction. Your comments have been discussed with the team, and we are reviewing our procedures to ensure such instances does not happen again. We also...More

Reviewed 20 March 2017 via mobile

Upon arrival, this hotel seemed like it would be fine. The first employee we encountered at check-in was pleasant enough. However further interactions with the staff was less than stellar. After sleeping one night in the extremely uncomfortable bed we attempted to get more pillows....More

1  Thank DougR373
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About
Amenities
Top amenities
Pool
Free Parking
Fitness Centre with Gym / Workout Room
Free High Speed Internet (WiFi)
Breakfast included
Hotel Amenities
Free Parking
Self-Serve Laundry
Breakfast included
Business Centre with Internet Access
Room amenities
Microwave
Things to do
Pool
Fitness Centre with Gym / Workout Room
Tennis Court
Outdoor pool
Details
Price range
US$70 - US$99 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Kitchenette, Non-Smoking Rooms, Suites
Details
Price range
US$70 - US$99 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Kitchenette, Non-Smoking Rooms, Suites
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Traveller (2)
Room & Suite (11)
Pool & Beach (2)
Dining (1)
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Room Tips
"There are not any good rooms at this hotel - Avoid it like the plague!"
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"go elsewhere"
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"do not stay here"
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"Ask to see the room before you check in."
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