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Extended Stay America - Phoenix - Scottsdale

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Extended Stay America - Phoenix - Scottsdale
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107 Reviews from our TripAdvisor Community

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There are newer reviews for Extended Stay America - Phoenix - Scottsdale
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Showing 105: English reviews
Broomfield, Colorado
Reviewed 24 April 2016

I should have looked at the reviews first. We only wanted to stay for six days for my surgery at Mayo. The staff could not have been more indifferent to our needs. And "our needs" were that we needed another roll of toilet paper...it was almost out when we arrived. "Our needs" were additional towels, which had hairs sticking to...

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Helpful?
1Thank Michelle J
Manager_11525, General Manager at Extended Stay America - Phoenix - Scottsdale, responded to this review

Thank you for taking the time to write a review of your stay. The issues with the lack of communication of our amenities and room conditions you described are unacceptable, and I sincerely apologize for your experience. To uphold our company’s high standards, I will be retraining our entire staff to ensure we are providing each guest with professional customer...

california
Reviewed 22 April 2016

We needed a last minute place to stay in Scottsdale so I reserved a room at this hotel. I had stayed here before and while nothing special, served our need to be close to our destination. We had very mediocre service. The evening clerk told me he can not print my boarding pass per new hotel rules. The morning clerk...

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Helpful?
Thank wally2mc
Manager_11525, General Manager at Extended Stay America - Phoenix - Scottsdale, responded to this review

Thank you for taking the time to write a review of your stay. I sincerely apologize that we were unable to exceed your expectations. In response to your feedback, I will retrain our front desk staff and make sure we are thoroughly inspecting our linens. The staff and I appreciate your comments, as it will only help us to improve....

Spring, Texas
Reviewed 16 April 2016

In Phoenix last month and with most hotels charging top rates in March, finding a decent place was a challenge. I stayed at an ES last year in FL and found this place via the ES website. Pros: Quiet location, multiple dining options nearby, reasonable rates Cons: Need to clean common areas more frequently and add orange juice to breakfast...

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Helpful?
Thank Knights82
Manager_11525, General Manager at Extended Stay America - Phoenix - Scottsdale, responded to this review

I want to thank you for taking the time to post a review of your stay. We appreciate you letting us know about the inconveniences you experienced. In response to your feedback, I will share your comments with our housekeeping staff and make sure our grab-and-go breakfast is properly stocked. Still, I am glad to read that you enjoyed our...

Manitowoc, Wisconsin
Reviewed 11 April 2016

I had read some reviews online recently about this hotel and was a bit concerned, but when we arrived the staff was friendly and informative. We were able to check in early and our room was VERY nice, clean, updated and comfortable. Every request from the staff was met with a "can do" attitude. I'm still surprised we got such...

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Helpful?
Thank Cheryl C
Manager_11525, General Manager at Extended Stay America - Phoenix - Scottsdale, responded to this review

The team and I appreciate your wonderful remarks. I'm thrilled that we were able to exceed your expectations and provide you with a great stay! I truly appreciate your kind comments regarding our accommodating customer service and reasonable rates. Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you...

Bengaluru, India
Reviewed 17 March 2016

This is nothing fancy place to stay. Served my type of basic one night stay while I was visiting Scottsdale on work. I liked the room space and design. Was clean and comfortable. Their staff were all friendly and welcoming. Would definitely consider staying agaain if need be. Breakfast bar was right in front of the front desk- where you...

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Helpful?
Thank mytexperience
Manager_11525, General Manager at Extended Stay America - Phoenix - Scottsdale, responded to this review

Thank you for sharing your experience with us. I’m so pleased to read that you had a great stay at our hotel! I truly appreciate your kind comments regarding our convenient amenities, friendly customer service, and comfortable rooms. The staff and I would like to thank you again for posting your review. We look forward to welcoming you back in...

Atlanta, Georgia
Reviewed 22 February 2016

The room I was initially given had a broken TV & phone. When I returned to the front desk, I was told by "Bryce" that maybe a repairman could come tomorrow. I didn't find that acceptable and requested another room at which point "Bryce" began arguing with me. He told me he couldnt give me another room because it would...

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Helpful?
3Thank Ewmn247
Manager_11525, General Manager at Extended Stay America - Phoenix - Scottsdale, responded to this review

I received a copy of your review, and wanted to take a moment to personally respond. The service and maintenance issues you described are unacceptable, and I sincerely apologize for your experience. To uphold our company’s high standards, I will use your comments to coach our staff to make sure that each guest receives professional customer service and that we...

Trabuco Canyon, California
Reviewed 9 February 2016

I checked in on 1-9-16...I got a top floor corner room....score! Everything was absolutely perfect. I just checked out today after staying one month, while in a stressful job search after relocating to the area, still, staying at this location was a wonderful respite, and I found myself actually feeling like I was on vacation. Wonderful staff, despite not being...

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Helpful?
Thank Kathleen M
Manager_11525, General Manager at Extended Stay America - Phoenix - Scottsdale, responded to this review

Thank you for your wonderful review of our property. I truly appreciate your comments regarding our hotel and staff and our ability to make your transition feel like a vacation! It’s great to read that you enjoyed all of the convenient amenities our hotel has to offer. Once more, thank you for posting your review. We look forward to having...

Long Beach, California
Reviewed 20 January 2016

We only stayed one night, but wished we could have stayed longer. The pool was perfect temp to counteract the evening air. The room was clean, comfortable and pleasantly large. I could stay up on the sofa and not disturb my early bird husband. The desk staff was helpful and provided excellent customer service. Definitely deserves a return visit.

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Helpful?
Thank Lori A
Manager_11525, General Manager at Extended Stay America - Phoenix - Scottsdale, responded to this review

Thank you for your wonderful review of our property. I’m thrilled that we were able to exceed your expectations and that you enjoyed all the amenities our hotel has to offer! I truly appreciate your comments regarding our friendly staff and comfortable rooms. Thank you again for your kind words. The staff and I would love to provide you with...

Avondale, Arizona
Reviewed 17 January 2016

A small refurbished kitchenette room. Everything was clean and everything worked very well i.e. Shower flow good, lights and electrical plugs were plentiful. Most everything you need in a small way. A/C worked great and not loud.

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Helpful?
Thank Teri S
Manager_11525, General Manager at Extended Stay America - Phoenix - Scottsdale, responded to this review

Thank you so much for posting a review of our property. I'm so pleased to hear that you enjoyed our fully equipped kitchens and comfortable rooms. I’m thrilled that we were able to accommodate your needs with a home away from home experience! The staff and I would like to thank you again for posting your review. We look forward...

Reviewed 11 January 2016

Checked in with a confirmed reservation about 8:30pm Sat 1-9-16. Is supposed to be extended stay hotel. I open the freezer to get some ice. Only found empty ice trays. I call the front desk and was told the hotel never fills the trays they are emptied. I asked if ice is avail at hotel. I was told not avail...

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Helpful?
1Thank Karen G
Manager_11525, General Manager at Extended Stay America - Phoenix - Scottsdale, responded to this review

Thank you for taking the time to write a review of your stay. I sincerely apologize that our amenities were not to your expectations. While we no longer keep dishes in guest rooms, these items are available upon request at the front desk. In response to your feedback, I will make sure that we are clearly communicating our amenities during...

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Amenities

Highlights
  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Free High Speed Internet ( WiFi )
  • Breakfast included
About the property
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Kitchenette
  • Suites
In your room
  • Microwave
Internet
  • Free High Speed Internet ( WiFi )
  • Free Internet
Services
  • Free Parking
  • Self-Serve Laundry
  • Breakfast included
  • Business Centre with Internet Access

Additional Information about Extended Stay America - Phoenix - Scottsdale

Address: 10660 N 69th St, Scottsdale, AZ 85254-6161
Region: United States > Arizona > Central Arizona > Scottsdale
Price Range: €68 - €214 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Extended Stay America - Phoenix - Scottsdale 2.5*
Number of rooms: 106
Reservation Options:
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Also Known As:
Extended Stay Deluxe Phoenix/Scottsdale Hotel Scottsdale
Extended Stay Scottsdale
Scottsdale Extended Stay
Extended Stay America - Phoenix - Scottsdale Arizona
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Questions & Answers

Questions? Get answers from Extended Stay America - Phoenix - Scottsdale staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Find another hotel”
 of 5 bubbles 496jerryf, 15 Jan 2017 | Read review
“stay elsewhere.”
 of 5 bubbles queenalways, 16 Oct 2016 | Read review
“If you want to used the kitchen you have to asked for everything...”
 of 5 bubbles williammL7558GN, 26 Sep 2016 | Read review
“skip this hotel... do yourself a favor”
 of 5 bubbles y307882, 16 Aug 2016 | Read review
“Loved the bed and never heard anything the whole time I was their .”
 of 5 bubbles G7831SPedm, 4 Jul 2016 | Read review
5 of 5