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The Phoenician, A Luxury Collection Resort, Scottsdale

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Traveller (1176)
Room & Suite (355)
Pool & Beach (138)
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Overview
  • Excellent62%
  • Very good22%
  • Average9%
  • Poor4%
  • Terrible3%
Travellers talk about
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AMENITIES
Free Internet
Parking
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
5 Star Hotel
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Additional information
Offers from The Phoenician, A Luxury Collection Resort, Scottsdale
Special Offer: 4th Night Free & Credit
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Offers from The Phoenician, A Luxury Collection Resort, Scottsdale
Special Offer: 4th Night Free & Credit
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Rooms
1 Jul2 Jul
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1 room, 2 adults, 0 children
Standard Room
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Reviews (2,300)
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Traveller rating
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1,373
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78
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851 - 855 of 2,258 reviews
Reviewed 28 March 2015 via mobile

Unfortunately, this resort did not meet the expectation for a 5 star SPG luxury collection property. The grounds are beautiful, however the rooms are dated, the service is below average and the pool area is fool of heavily drinking young people. So unless you are...More

1  Thank ttgrant
Response from PhoenicianManager, Public Relations Manager at The Phoenician, A Luxury Collection Resort, ScottsdaleResponded 31 March 2015

Thank you for posting your review on Trip Advisor. Our pools are one of The Phoenician’s signature features, and as such, we strive to create an environment where all guests are able to enjoy a relaxing experience. It’s disappointing to learn that this was not...More

Reviewed 28 March 2015

The rooms and flooring are in need of replacing. The staff at times appeared to be bothered by questions. The grounds are beautiful as is the main lobby, but that's about it. We asked for a ground floor and were placed right by a busy...More

Thank mccown53
Response from PhoenicianManager, Public Relations Manager at The Phoenician, A Luxury Collection Resort, ScottsdaleResponded 31 March 2015

Thank you for sharing your valuable feedback. Although it’s wonderful to hear that you enjoyed The Phoenician’s extensive grounds, we regret that some aspects of your stay fell short of meeting your expectations. Your comments will be shared with the corresponding department managers to ensure...More

Reviewed 26 March 2015

The location, grounds, rooms, staff, spa, golf lessons and restaurants were all super. Our room was very large and had sliders out to a quiet nook with flowing water nearby. The staff was all friendly, helpful and knowledgable. We enjoyed 2 breakfasts and 2 dinners...More

Thank terryw678
Response from PhoenicianManager, Public Relations Manager at The Phoenician, A Luxury Collection Resort, ScottsdaleResponded 31 March 2015

Thank you for sharing your experience on Trip Advisor. It is wonderful to hear that you enjoyed the accommodations, restaurants and Centre for Well-Being Spa! Please come back and see us again soon!

Reviewed 25 March 2015

This is definitely the worst hotel I have ever stayed at. I went to that hotel for a business conference, since I did my check in it was a nightmare! They have been charging my credit card for different reasons that not even the hotel...More

3  Thank ninaortiz
Response from PhoenicianManager, Public Relations Manager at The Phoenician, A Luxury Collection Resort, ScottsdaleResponded 26 March 2015

Thank you for posting your review. We appreciate your feedback, and regret that you did not experience the AAA Five Diamond standards for which we are known. We understand that a member of our accounting team has been in contact with you regarding the outstanding...More

Reviewed 24 March 2015

After several decades of annual trips to the Phoenician, the tennis facility remains one of the best parts of the resort. It is beautifully designed and maintained and the staff, especially Belinda, the tennis shop manager, is so welcoming and accommodating. Overall, the property is...More

Thank plh66
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About
Awards & Recognition
GreenPartner
Certificate of Excellence
Amenities
Top amenities
Restaurant
Room Service
Fitness Centre with Gym / Workout Room
Bar/Lounge
Pool
Free Internet
Spa
Hotel Amenities
Business Centre with Internet Access
Room Service
Children Activities (Kid / Family Friendly)
Airport Transportation
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Babysitting
Breakfast Available
Room amenities
Air Conditioning
Refrigerator in room
Minibar
Things to do
Restaurant
Tennis Court
Fitness Centre with Gym / Workout Room
Bar/Lounge
Pool
Spa
Hot Tub
Golf course
Heated pool
Adult pool
Outdoor pool
Details
Price range
US$208 - US$664 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#5 Business Hotel in Scottsdale
#11 Family Hotel in Scottsdale
#11 Luxury Hotel in Scottsdale
#12 Spa Hotel in Scottsdale
#12 Top resorts Hotel in Scottsdale
#14 Romantic Hotel in Scottsdale
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Details
Price range
US$208 - US$664 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#5 Business Hotel in Scottsdale
#11 Family Hotel in Scottsdale
#11 Luxury Hotel in Scottsdale
#12 Spa Hotel in Scottsdale
#12 Top resorts Hotel in Scottsdale
#14 Romantic Hotel in Scottsdale
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Add Photo Photos
Traveller (1176)
Room & Suite (355)
Pool & Beach (138)
Dining (97)
Amenities (14)
Family and Play Areas (9)
Business Centre & Event Rooms (9)
Questions & Answers
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savy-mama97
27 May 2018|
AnswerShow all 6 answers
Response from Cyle D | Reviewed this property |
A few shops are onsite, but I’d recommend getting a uber to the shopping center and old town Scottsdale!
2
Votes
Jessica L
20 May 2018|
AnswerShow all 5 answers
Response from Pat L | Reviewed this property |
Yes, the golf course is closed, but the Phoenician has arranged for golf at very close by resorts.
0
Votes
Room Tips
"depends on preference"
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"Ask for a room with a view of the pools."
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"We personally like the view of the pools, however, the view of Camelback is very desert like and beautiful."
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"The Casita complex is ideal for families or groups that want to be close to each other."
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