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Extended Stay America - Phoenix - Scottsdale - Old Town

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Extended Stay America - Phoenix - Scottsdale - Old Town
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114 Reviews from our TripAdvisor Community

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There are newer reviews for Extended Stay America - Phoenix - Scottsdale - Old Town
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Showing 111: English reviews
Yuma, Arizona
Reviewed 25 February 2016

poor customer services, i was locked out after 2am had to sleep in my car. i was promised a free night and that it would be sent in the mail of course it never came. just one more let down with this motel.

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Helpful?
Thank Dusty N
Manager_11525, General Manager at Extended Stay America - Phoenix - Scottsdale - Old Town, responded to this review

I received a copy of your review, and wanted to take a moment to personally respond. The situation you described is unacceptable, and I sincerely apologize for your experience. In response to your feedback, I will work with our night staff to ensure we are responding to guest needs in a timely manner. Additionally, please know that our night attendant...

Reviewed 8 February 2016

Vince at the front desk insisted it was hotel policy that ALL guests present IDs. Whoever heard of this? He could present no proof of this when asked where this was written. We tried using the phone to call the front desk. Either it did not work or Vince did not answer. Dirt and grime were present on walls, next...

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Helpful?
Thank thegoodaunt
Manager_11525, General Manager at Extended Stay America - Phoenix - Scottsdale - Old Town, responded to this review

I received a copy of your review, and wanted to take a moment to personally respond. Please accept our apologies that we failed to meet your expectations. All Extended Stay America properties require that all of our guests present identification before staying or occupying a guest room. As this hotel’s manager, I can assure you that I have retrained our...

San Francisco, California
Reviewed 23 January 2016

Check in: Was slow. Front desk agent looked overwhelmed. Lobby: Tiny, cluttered, dim lighting, uninviting. Room: Dirty. Bedsheets didnt smell fresh. Hair in the sink and tub. Half a roll of toilet paper, dirty toliet stains. Microwave dirty, and ther was krud arounf the sink and stovetop area. I didnt even dare to open the fridge. No Amenities Check out:...

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Helpful?
Thank Justtnik
San Diego, California
Reviewed 4 December 2015

These extended stay locations work well even if you're not planning an "extended stay". They come equipped with an electric burner stove, microwave and full size refrigerator which allows for in-room cooking and food storage. also has a full screen TV with several local and cable channels. So if you're on a tight budget this place could work for you....

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Helpful?
Thank Steve V
Scottsdale, Arizona
Reviewed 6 October 2015

The staff at the Hotel is very friendly and attentive. Ron, Mercedes, Rick, Taylor and all of the staff greet you with a smile. They have been able to accommodate with with some our necessities during our stay. The Hotel is very well situated closed to Scottsdale Old Town.

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Thank AlexVDesmond
Reviewed 1 September 2015 via mobile

This hotel shouldn't be in business it's dirty and unsanitary. There was lower body hair on the toilet seat, urine in the shower along with long strands on hair stick to the shower and sink. and the folded towels had a crusted yellow substance on them. not to mention they lost our reservation and gave us 1 bed when we...

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Helpful?
3Thank Jenny M
Manager_11525, General Manager at Extended Stay America - Phoenix - Scottsdale - Old Town, responded to this review

I appreciate you taking the time to write a review of your experience with us. Please accept our apologies for the cleanliness issues you experienced. To uphold our company’s high standards, I will be reviewing our cleaning and room inspection procedures with our staff. Our team is committed to satisfying our guests, so we are very thankful for your feedback....

Reviewed 1 September 2015 via mobile

I have been staying for the last month and have had a great stay, thus far. Reasonable prices, outdoor pool, grab and go breakfast, and friendly and accommodating employees have made out stay...just right for us! I also appreciate having fresh towels at the pool each day, and being able to trade in my dirty linens for clean ones, at...

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1Thank fertiledavis
Reviewed 6 August 2015 via mobile

Great rates very friendly staff excellent location. The free Wi-Fi works great. Property sits in the middle of Old Town Scottsdale walking distance to a lot of great restaurants and bars. I would recommend this place to anybody who is looking for a great value in Old Town Scottsdale

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1Thank Charlie M
Manager_11525, General Manager at Extended Stay America - Phoenix - Scottsdale - Old Town, responded to this review

Thank you for taking the time to write a review of our hotel. I am so glad to read that you enjoyed our convenient location, friendly staff and all the amenities our hotel has to offer. I’m thrilled that you found our hotel to be a great value! The staff and I would like to thank you again for posting...

Scottsdale, Arizona
Reviewed 4 August 2015

Everyone is very helpful at this property. The manager Ron and the assistant manager Mercedes are always very knowledgeable. When there is a problem it is always addressed immediately. The rooms are very clean and the property is well maintained. The pool is always sparkling. The people that I have encountered on the property are always friendly. We have been...

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Helpful?
Thank Tracy E
Manager_11525, General Manager at Extended Stay America - Phoenix - Scottsdale - Old Town, responded to this review

I want to thank you for taking the time to write a review of our hotel. I am glad that you enjoyed our pool, our great staff and your clean room during your visit with us. I will be sure to share your kind remarks with our team. Thank you for choosing Extended Stay America. We hope to have the...

Reviewed 4 August 2015 via mobile

Ron is very fair, amiable, and accommodating..Has a very good staff, could say the same about them. Hotel is in a great location. Have enjoyed just about every day here. If you're looking for an inexpensive hotel with great service, this is the place to go. Thanks everyone!

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Helpful?
Thank CMartinseven
Manager_11525, General Manager at Extended Stay America - Phoenix - Scottsdale - Old Town, responded to this review

Thank you for a review of our hotel. We greatly appreciate when guests take the time to praise the staff of our hotel. I will certainly be sharing your comments with the rest of the crew. Thank you for choosing Extended Stay America. We hope to see you again, should your travels bring you back to our area.

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Amenities

Highlights
  • Free Parking
  • Free High Speed Internet ( WiFi )
  • Pool
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
Things to do
  • Pool
Room types
  • Suites
  • Non-Smoking Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Self-Serve Laundry

Additional Information about Extended Stay America - Phoenix - Scottsdale - Old Town

Address: 3560 N. Marshall Way, Scottsdale, AZ 85251 (Formerly Homestead Studio Suites - Phoenix - Scottsdale)
Region: United States > Arizona > Central Arizona > Scottsdale
Price Range: €62 - €198 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Extended Stay America - Phoenix - Scottsdale - Old Town 2.5*
Number of rooms: 120
Reservation Options:
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Also Known As:
Homestead Studio Hotel Scottsdale
Homestead Studio Suites Scottsdale
Homestead Scottsdale
Homestead Suites Scottsdale
Scottsdale Homestead Suites
Extended Stay America - Phoenix - Scottsdale - Old Town Arizona
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Questions & Answers

Here's what travellers have asked, with answers from Extended Stay America - Phoenix - Scottsdale - Old Town staff and other travellers.
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Questions? Get answers from Extended Stay America - Phoenix - Scottsdale - Old Town staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“DO NOT STAY HERE. THERE ARE There are no good rooms in my opinion. Stay away.”
 of 5 bubbles wackedout, 29 Nov 2016 | Read review
“We asked for high floor back of building, we got the bottom floor front!”
 of 5 bubbles W442GLdonm, 15 Apr 2016 | Read review
“Second floor in the back”
 of 5 bubbles H2425GDdavidb, 17 Mar 2016 | Read review
“Request a room away from the lobby area”
 of 5 bubbles stevev587, 4 Dec 2015 | Read review
“The rooms on the south side are quite and there is nice landscaping.”
 of 5 bubbles tracye329, 4 Aug 2015 | Read review
5 of 5