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Crossland Phoenix - Metro - Black Canyon Highway

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Crossland Phoenix - Metro - Black Canyon Highway
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103 Reviews from our TripAdvisor Community

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Showing 101: English reviews
Reviewed 5 August 2016 via mobile

Perfect extended stay for family while searching for a new home Julie is great in the front office she really concern about her Tennant's staying here. Loved my executive suite and my girls enjoyed it a lot

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Helpful?
Thank Dina G
Alyssa B, Public Relations Manager at Crossland Phoenix - Metro - Black Canyon Highway, responded to this review

Hi Dina, thanks for your comments about your stay with us. We're glad you're enjoying your time at our property. Thank you for choosing Crossland Studios as your home away from home!

Stacy, Minnesota
Reviewed 22 April 2016

Crossland lets see where to start. How about you could not pay us to stay there!!! Dirty, dirty filthy. Carpet was filthy, floor was coming up big time. Hot water issues. Police where there 8-10 times. I hear they where there because of drug dealings. Homeless people sleeping on property under the stairwells. No Grab and Go breakfast because of...

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Helpful?
Thank steiningers2016
Alyssa B, Public Relations Manager at Crossland Phoenix - Metro - Black Canyon Highway, responded to this review

Thank you very much for sharing your notes about your visit to Crossland Studios- Phoenix - Metro - Black Canyon Highway. We appreciate all feedback and work hard to be sure all our guests take positive memories with them after staying at our properties. I'm sorry for your experience in Crossland Studios- Phoenix - Metro - Black Canyon Highway. We...

Cincinnati, Ohio
Reviewed 12 April 2016 via mobile

This place was so ridiculous. We got there at 12:55 am and the girl in the front was wearing pajama pants lol. Then she sends us to a room and it was dirty. Disgusting. Black in my shower. Hairs on my bed. Hairs on my sink. The towels were dirty. There was no utensils in the kitchen to use. The...

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Helpful?
Thank Ashley R
Alyssa B, Public Relations Manager at Crossland Phoenix - Metro - Black Canyon Highway, responded to this review

Thank you very much for sharing your notes about your visit to Crossland Studios- Phoenix - Metro - Black Canyon Highway. We appreciate all feedback and work hard to be sure all our guests take positive memories with them after staying at our properties. I'm sorry for your experience in Crossland Studios- Phoenix - Metro - Black Canyon Highway. We...

Rockport
Reviewed 4 March 2016

there was nothing in the kitchen,no silverware,cookware ,dishes glasses. asked 2 consecutive days said it would be provided,didn't happen.Breakfast was advertised,there was none,only coffee.the pool was okay but quite short on seats and no lounges.maintenance was adequate.

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Helpful?
Thank Robert W
Alyssa B, Public Relations Manager at Crossland Phoenix - Metro - Black Canyon Highway, responded to this review

Thank you very much for sharing your notes about your visit to Crossland Studios- Phoenix - Metro - Black Canyon Highway. We appreciate all feedback and work hard to be sure all our guests take positive memories with them after staying at our properties. I'm sorry for your experience in Crossland Studios- Phoenix - Metro - Black Canyon Highway. We...

Concord, New Hampshire
Reviewed 21 January 2016 via mobile

After traveling 6 hours by plane, a layover, an hour picking up the car, and longer than expected drive to the hotel at 10pm we just wanted to go to bed. We got to the hotel and was given our room key. We brought all of our luggage to the top floor (all stairs) and found out the key didn't...

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Helpful?
Thank Brenda L
Alyssa B, Public Relations Manager at Crossland Phoenix - Metro - Black Canyon Highway, responded to this review

Thank you very much for sharing your notes about your visit to Crossland Studios- Phoenix - Metro - Black Canyon Highway. We appreciate all feedback and work hard to be sure all our guests take positive memories with them after staying at our properties. I'm sorry for your experience in Crossland Studios- Phoenix - Metro - Black Canyon Highway. We...

Reviewed 8 December 2015 via mobile

The condition of the lobby spoke volumes about what I would expect to see in the room. I immediately cancelled my reservation and found another place. The lobby smelled like smoke and animals. There were people loitering and it looked generally unsafe.

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Helpful?
1Thank Katherine N
Alyssa B, Public Relations Manager at Crossland Phoenix - Metro - Black Canyon Highway, responded to this review

Thank you very much for sharing your notes about your visit to Crossland Studios- Phoenix - Metro - Black Canyon Highway. We appreciate all feedback and work hard to be sure all our guests take positive memories with them after staying at our properties. I'm sorry for your experience in Crossland Studios- Phoenix - Metro - Black Canyon Highway. We...

Reviewed 1 December 2015

Budget, which is toootally fine, but not really clean. I wouldnt want my kids sleeping here. Just check the bed b4 setting ANYTHING down and take cleaning supplies, juuuuusssst incase. Plusses: Hmmmmm. . . . -Comfy bed. -Plesant staff. -Mall, Movie Theater, Amusement Prk & gr8 Restaurants almost walking dist.

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Helpful?
Thank MsChicara
Manager_11525, General Manager at Crossland Phoenix - Metro - Black Canyon Highway, responded to this review

Thank you for the feedback about your stay at our hotel. I am sorry to hear that your experience was not to our company’s high standards. In response to your feedback, I will review our cleaning and room inspection procedures with our staff. I really appreciate you bringing this to our attention. If you have any additional feedback, we would...

Champaign, Illinois
Reviewed 1 December 2015

You cannot even step into a room that is given to you as non-smoking room. There were trash on the floor and the mirror was left dirty as we checked in. The kitchen was not cleaned well either. The furniture are also quite old and you don't really want to touch them! Do not make reservation before you go and...

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Helpful?
Thank FromIllinois88
Manager_11525, General Manager at Crossland Phoenix - Metro - Black Canyon Highway, responded to this review

The staff and I read your comments about your stay with us. The room conditions you described are unacceptable, and I sincerely apologize for your experience. In response to your feedback, I will make sure we are thoroughly inspecting rooms prior to guest arrivals. I am grateful for the feedback you provided so we are able to continually improve our...

Reviewed 9 November 2015

My Family had to stay here for while our home was being fixed due to a fire. The carpet had stains on it , Like it had not been cleaned in months. only was provided one small pan and three plates two cups and one bowl for my family of four. The last straw was finding used Syringes under the...

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Helpful?
Thank Jen M
Manager_11525, General Manager at Crossland Phoenix - Metro - Black Canyon Highway, responded to this review

Thank you for the feedback about your stay at our hotel. The situation you described is truly regrettable. We are very sorry for your experience. In upholding our company's high standards, we are taking appropriate steps to be able to meet your expectations. Our team is committed to satisfying our guests, so we are very thankful for your feedback. If...

Glendale, Arizona
Reviewed 31 July 2015 via mobile

Nothing like the pictures, i went in to check how the room looks before i book it to a friend and i was glad i did. Lacks more cleaning, dry pee on the toilet seat, hair still on the comforter plus there was holes in the comforter, kinda dark and there and dirty bathtub. ( it was already "cleaned" by...

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Helpful?
1Thank noo1992

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
Room types
  • Kitchenette
  • Non-Smoking Rooms
  • Family Rooms
  • Smoking rooms available
In your room
  • Microwave
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Free Parking
  • Self-Serve Laundry
  • Meeting Rooms
Official Description (provided by the hotel)
Welcome to Crossland Studios Phoenix - Metro - Black Canyon Highway. We are located right off of the Black Canyon Freeway and located within walking distance to many shops and restaurants. Our property is 13 miles away from the Phoenix Convention Center and the Arizona State University-Downtown Campus. Our hotel is designed especially for longer stays with studios featuring kitchens or kitchenettes and plenty of work space. ... more   less 

Additional Information about Crossland Phoenix - Metro - Black Canyon Highway

Address: 11211 North Black Canyon Highway, Phoenix, AZ 85029 (Formerly Extended Stay America)
Region: United States > Arizona > Central Arizona > Phoenix
Price Range: €46 - €131 (Based on Average Rates for a Standard Room)
Hotel Class:2 star — Crossland Phoenix - Metro - Black Canyon Highway 2*
Number of rooms: 133
Reservation Options:
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Also Known As:
Extended Stay America Phoenix
Extended Stay Phoenix
Phoenix Extended Stay
Crossland Phoenix - Metro - Black Canyon Highway Arizona
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Questions & Answers

Here's what travellers have asked, with answers from Crossland Phoenix - Metro - Black Canyon Highway staff and other travellers.
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Questions? Get answers from Crossland Phoenix - Metro - Black Canyon Highway staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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“You could do much better somewhere other than this hotel, in bad need of a makeover”
 of 5 bubbles KirkWR, 30 Jun 2015 | Read review
“Truly, go to quality inn in Tempe for comperable price and a much nicer stay!”
 of 5 bubbles freddapick, 21 Apr 2015 | Read review
“Stay else where”
 of 5 bubbles beachbum578, 16 Mar 2015 | Read review
“Rooms are in desperate need of updating and repairs. Carpets are filthy, bedspread has cigarette burns on it and we are in a non-smoking room. AC does not work.”
 of 5 bubbles 309LisaW, 4 Feb 2015 | Read review
“There are no good rooms here”
 of 5 bubbles sdjfhaskhf, 26 Jan 2015 | Read review
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